The present document can't read!
Please download to view
All materials on our website are shared by users. If you have any questions about copyright issues, please report us to resolve them. We are always happy to assist you.
...

How to Manage Client Feedback for Designers

by framebench-share-review-and-discuss-any-file

on

Report

Category:

Design

Download: 3

Comment: 0

1,347,402

views

Comments

Description

Do you suffer from the wrath of client's feedback? Do you sift through hundreds of emails, off-time calls and lots of confusion to reach your final design?

Learn how to effectively manage client feedback and become a design superhero!!
Download How to Manage Client Feedback for Designers

Transcript

  • How to manage client feedback? for designers
  • NEGATIVEfeedback
  • POSITIVEfeedback
  • CONSTRUCTIVE feedback
  • needs to be managed! needs to be comprehended well! NEGATIVE feedback CONSTRUCTIVE feedback
  • WHY But manage it?
  • It makes you a more efficient designer
  • It makes you a more efficient designer It’ll help cut delivery times
  • It makes you a more efficient designer It’ll help cut delivery times And above all, it’ll keep your clients happy
  • It makes you a more efficient designer It’ll help cut delivery times And above all, it’ll keep your clients happy So, manage client feedback effectively and...
  • DESIGN SUPERHERO ...become a Image by Marvel Studios
  • YOU TOO can become one
  • But How ? Image by Universal Pictures
  • 1. Document the feedback
  • 1. Document the feedback Not like this...
  • Document everything received as feedback for all parties to approve
  • Document everything received as feedback for all parties to approve No need to shuffle through back/forth email mess
  • Use visual collaboration tools like Framebench or Project management tools like Basecamp, Asana
  • Use visual collaboration tools like Framebench or Project management tools like Basecamp, Asana
  • BE SMART! Use visual collaboration tools like Framebench or Project management tools like Basecamp, Asana
  • Some tools automatically document everything for you
  • Some tools automatically document everything for you You invite people who’re relevant to the discussion in workspace (like it happens in a meeting room)
  • Some tools automatically document everything for you You invite people who’re relevant to the discussion in workspace (like it happens in a meeting room) They automatically get access to all the contextual feedback.
  • 2. Clarify ambiguous feedback Image by - http://www.johnfeodorov.com
  • 2. BEFORE making changes Clarify ambiguous feedback Image by - http://www.johnfeodorov.com
  • Make sure your clients agree to your interpretation before starting the changes
  • Make sure your clients agree to your interpretation before starting the changes Strive to turn ambiguous comments into directions and not opinions
  • Give your comments or feedback directly over your images, videos or PDFs.
  • 3. Describe how feedback may impact Project scope
  • Pen Marker Sharpie Purple 3. Describe how feedback may impact Project scope
  • Feedback can change project scope considerably Posters by http://thechive.com/2013/01/30/designer-turns-negative-client-comments-into-funny-posters-41-photos/
  • LEAVE NO ROOM FOR SURPRISES!!!! There should be no surprises !
  • To avoid surprises, have a contextual discussion on the feedback and get everybody on the same page.
  • To avoid surprises, have a contextual discussion on the feedback and get everybody on the same page. Or just have a real time meeting on the design and present your case smoothly.
  • COMMON PROBLEMS WITH CLIENT FEEDBACK Image by - http://www.justagirlandherlittledog.com
  • Actionable but negative feedback Actionable but negative feedback
  • Don’t get emotional about negative feedback. It’s Okay!
  • Don’t get emotional about negative feedback. It’s Okay! Instead, educate your client
  • Don’t get emotional about negative feedback. It’s Okay! Just understand what exactly the client is trying to say Instead, educate your client
  • Don’t get emotional about negative feedback. It’s Okay! Just understand what exactly the client is trying to say Tip : Do write back to your client with a clarification of your original intent. Instead, educate your client
  • Client contradicts the Design and Branding guides
  • Understand the mindset behind the suggestions
  • Understand the mindset behind the suggestions Come up with changes more consistent with the guidelines
  • Understand the mindset behind the suggestions Come up with changes more consistent with the guidelines Tip: Put the design guideline in the same workspace as a PDF and link your reasons on it for better understandability
  • Client dislikes everything you have done Image by http://beyondthefalls.tumblr.com/post/15764032404
  • Add him/her on your feedback tool
  • Have a meaningful online discussion and go through the design again Add him/her on your feedback tool
  • Add him/her on your feedback tool Have a meaningful online discussion and go through the design again Tip: Try to have more face to face discussions with client to build rapport.
  • Image by http://www.mauraneill.com Meet at coffee shop, do a Google Hangout, Skype calls or use real-time sync tools
  • That’s all folks! Hope this helps you in becoming a DESIGN SUPERHERO Image by Walt Disney Pictures Share on facebook Liked this? Share it with people you care Share on twitter
  • Cover slide image by http://ardentheatre.org/ BE SMART! Discover how framebench is changing the way creative people collaborate visually Get your free account PS: You will fall in love with it
Fly UP