Владислав Козлов - Процессное управление в компании с помощью 1С CRM

  • Published on
    19-Jun-2015

  • View
    334

  • Download
    1

Embed Size (px)

Transcript

  • 1. c 1:CRM CRM | BPM | CTI CRM-, 1-24 2014 .

2. 2 64 CRM? CRM (Customers Relationship Management - ) - , . . CRM - , . Sputnik Lab CRM - . Meta Group 1:CRM www.1CRM.ru 3. 3 64 11 CRM 11 CRM- ( , CRM-): ( ); ; (); (); ; ; (); (, ); ; ; . 1:CRM www.1CRM.ru 4. 4 64 CRM CT I WEB CRM www.1crm.ru 5. 5 64 , ? 1:CRM www.1CRM.ru 6. 6 64 : () () , ?! 1:CRM www.1CRM.ru 7. 7 64 PM 1:CRM www.1CRM.ru 8. 8 64 PM 1:CRM www.1CRM.ru 9. 9 64 PM 1:CRM www.1CRM.ru 10. 10 64 PM 1:CRM www.1CRM.ru 11. 11 64 PM 1:CRM www.1CRM.ru 12. 12 64 PM 1:CRM www.1CRM.ru 13. 13 64 PM 1:CRM www.1CRM.ru 14. 14 64 PM 1:CRM www.1CRM.ru 15. 15 64 PM 1:CRM www.1CRM.ru 16. 16 64 PM 1:CRM www.1CRM.ru 17. 17 64 PM 1:CRM www.1CRM.ru 18. 18 64 PM 1:CRM www.1CRM.ru 19. 19 64 PM 1:CRM www.1CRM.ru 20. 20 64 PM 1:CRM www.1CRM.ru 21. 21 64 PM 1:CRM www.1CRM.ru 22. 22 64 PM 1:CRM www.1CRM.ru 23. 23 64 1:CRM www.1CRM.ru 24. 24 64 1:CRM www.1CRM.ru 25. 25 64 1:CRM www.1CRM.ru 26. 26 64 1:CRM www.1CRM.ru 27. 27 64 1:CRM www.1CRM.ru 28. 28 64 1:CRM www.1CRM.ru 29. 29 64 - 1:CRM www.1CRM.ru 30. 30 64 BPM- 1 1:CRM www.1CRM.ru 31. 31 64 IDEF0 - 1970 (, MBA) 32. 32 641:CRM www.1CRM.ru IDEF0 1:CRM : 33. 33 64 IDEF0 - 1:CRM - 1:CRM IDEF0: 1:CRM www.1CRM.ru 34. 34 641:CRM www.1CRM.ru IDEF3 IDEF3 (workflow modelling) - IDEF0 IDEF3 - (Unit of Work - UoW) IDEF0 35. 35 64 IDEF3 1:CRM - : 36. 36 64 IDEF3 1C:CRM - 1:CRM IDEF3: 1:CRM www.1CRM.ru 37. 37 64 ARIS eEPC ARIS . - 1992 ARIS Toolset, IDS Sheer AG ARIS ARIS 7 eEPC - (extended Event Driven Process Chain) IDEF3 - - 1:CRM www.1CRM.ru 38. 38 64 ARIS eEPC 1:CRM - : 1:CRM www.1CRM.ru 39. 39 641:CRM www.1CRM.ru ARIS eEPC - 1:CRM eEPC: 40. 40 64 - 1:CRM 1:CRM www.1CRM.ru 41. 41 64 - - - BPM 1:CRM www.1CRM.ru 42. 42 64 - - , - 1:CRM www.1CRM.ru 43. 43 64 - ! 44. 44 64 - (BPM) - ! 45. 45 64 - (BPM) - ! 46. 46 64 - (BPM) - ! 47. 47 64 48. 48 64 49. 49 64 50. 50 64 51. 51 64 52. 52 64 - - ! BPM- 1:CRM www.1CRM.ru 53. 53 64 1:CRM www.1CRM.ru 54. 54 64 1:CRM www.1CRM.ru 55. 55 64 1:CRM www.1CRM.ru 56. 56 64 1:CRM www.1CRM.ru 57. 57 64www.1crm.ru 1:CRM ! KOVL@RARUS.RU www.rarus.ru www.1CRM.ru