Социальный CRM (Social CRM)

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    14-May-2015

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CRM CRM , 20 2010 .Social CRM presentation @CRM Forum in Moscow (in Russian), 2010

Transcript

  • 1.C CRM: CEO, YouScan [email_address] skype: alexeyorap +38 067 231 9531 C CRM:

2. CRM ?

  • CRM , - , , -. , ()
  • Paul Greenberg, CRM at the Speed of Light

3. ? 4. ? 5. Source: Forrester Research

  • ,

6. 7. : : - - -... 8. CRM CRM 9. C -

  • HR
  • PR

10. 1. 11. 2 .

  • : :CEO :YouScan
  • E-mail:[email_address]

12. 2 .

  • : :CEO :YouScan
  • C : :Facebook LinkedIn Twitter :(Facebook), , (LinkedIn)
  • : 2 LinkedIn; ( ) : Terrasoft CRM Twitter , 3
  • E-mail:[email_address]

13.

14.

15. 16. 17. :Leads ases 18. 19. 20. 21. 22.

23.

  • .

24.

  • .

25. YouScan

    • (+ Twitter, Facebook,YouTube .)
    • - + e-mail
    • -

26.

  • ,
  • =
  • CRM:
    • CRM
    • ,
  • ...

27. ?

  • ,
    • 85% , *
  • =
    • PR ,
    • ,HR, R&D

28.

  • ! , CEO YouScan: Twitter: @youscan Skype: alexeyorap

29.

  • YouScan: +7 495 644-3268 () +38 044 206-4884 () Skype: YouScan [email_address] Twitter: @YouScan

C !