7 Smarter Ways To Build Customer Loyalty For Your eBay/Amazon Businesses

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    20-Jan-2015

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Though online selling is dramatically increased, sellers are still following many tactics to entice more customers to increase their selling volume. Though many tactics works, there are few common things that you need to follow to build a strong business reputation. Many huge brands are consistently managing their reputation only by following the things that we have discussed in this post. Are you ready to read and follow the points to build a strong customer loyalty for your business? Here we go:

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  • 1. 7SmarterWaysToBuildCustomerLoyalty ForYoureBayandAmazonBusinesses Thoughonlinesellingisdramaticallyincreased,sellersarestillfollowingmany tacticstoenticemorecustomerstoincreasetheirsellingvolume.Thoughmany tacticsworks,therearefewcommonthingsthatyouneedtofollowtobuilda strongbusinessreputation.Manyhugebrandsareconsistentlymanagingtheir reputationonlybyfollowingthethingsthatwehavediscussedinthispost.Are youreadytoreadandfollowthepointstobuildastrongcustomerloyaltyforyour business?Herewego: 1.Personalizedcommunication: Whenyouhonoryourcustomers,youwillcertainlygetreciprocationoutofit.For ex,whenyoureleaseanewproduct/offerandwhenyouletyourcustomersknow aboutthesame,theywillsurelywontmissyourstorewhentheywanttobuythat product.Thereforemakesure,yoursubjectlineshouldbecompellingthatyour customersshouldbeinspiredtoopenitfirst.Itisgoodtoaddressyourcustomers bytheirnames.Also,makesureyouusecalltoactionbuttoninyouremail templatestoclosethedealsinstantly. 2.Qualitycustomerservice: Whatmakesabuyertochoosethesamestoreafterhis/herfirstpurchase?Itpurely dependsonthequalityoftheproductandthecustomerserviceshe/hegetfromthat store.Yourcustomersshouldknowthatyoucareaboutthem.Whenevertheyhave anyissues,trytoresolvethemimmediately.Attimesyoumaynotknowthe immediatesolution. www. obvainc.com

2. Insuchcases,youcanaskthemtimetogetbacktothemwithagoodsolution. Also,makesureyougetbacktothematthepromisedtime.Themostimportant thinginbuildingcustomerloyaltyisyoumustbereachable(available)foryour customers.Thisincreasestheirconfidencelevelinbuyingfromyourstore.Simple actsmakeabigdifference. 3.Freegiftsanddiscounts: Thisisoneoftheforemoststrategiesthatareusedwhensalesisdownorincrease yoursellingvolumeduringfestiveseasons.Customeralwaysprefersbuyingitems thatareofferedwithdiscounts/offers.Whenyousellanitemthathashugedemand andwhenthecompetitionisalsohighthefirststrategyistoincludeafreebieor discount.Itdoesntendshere.Youneedinsistyourdiscountsbyusingeffective eBaymarketingtools.Youcanalsocreateagreatadandpostitinrelevantsocial networkingsitesthatcangetimmediateattentionfromyourcustomers. 4.ProductandsocialMarketing: Ifyouareamedium/largeenterpriseentrepreneur,youcanmakeuseofadsto increaseyourproductawareness.Researchthebenefitsoftheproductyouselland makeyourcustomersknowaboutit.Whentheycometoknowaboutthe importanceofusingtheitems,theysurelychooseyoursthanothers.Thiswillalso www. obvainc.com 3. increaseyourstorereputation.Toincreaseyourselling,youhavetobeunique amongstyourcompetitors. Youmaywriteabestlistingforyourproducts.Butdoyouknowwhetheryour customersarelookingonlyateBaytobuyproducts?Youhavetospendtimetosee whereyourcustomersarelookingfor.Postyouradsinthepopularsocial networkingsiteswheretheyaresearchingfor.Itisimportantthatyourcustomers shouldknowaboutyourlistingadsandoffers.Includeacalltoactionbuttonin yoursocialnetworkingsitesalsosothatyoucanclosethedealatcustomers conveniences.Youcanalsoofferpossiblediscountstoyourcustomerswhenthey shareyourads. 5.Buildingagoodreputation: Onceyouareupwithsteadysales,yournextstepistobuildagoodreputation. Youhavetobeconstantlywatchingthereviewsofyourcustomers,thankthem whentheybuyproductfromyouandcontactthemwheneveryoucomewithnew products/offers.Customersshowstheirloyaltyonlywhenyouareloyaltothem. 6.Productdeliverytime: SincewehaveworkedformanyeBayandAmazonclients,ourresearchshowsthat 60%percentoffeedbackreviewsareforfasterdeliveryservice(whenselling 100%authenticproducts).Whenyouprovideafastershippingserviceforyour customers,youareturningthemasyourreturningcustomers.Therefore,offer themquickdeliveryservice. 7.Beflexiblewithrulesandpolicies: Customersalwaysoptforflexiblereturnpoliciesinonlineselling.Bendingoverto customersfavorwillhelpyougetmorecustomers.Whenyourcustomersare inspiredbyyourflexibleservice,theirtrustonyourstorewillbereflectedinyour feedbackreviews.Soneverloseacustomerbyfollowingstrictrule,becauseyour customersareyourassets. www. obvainc.com 4. Ifyoudonothavetimeinmanagingallthesetasks,youcanhirevirtual professionalswhocanworkonyourbehalftogetmorecustomersforyourstore. Inordertobecomeasuccessfulsellerandtoincreaseyoursellingvolume,your mainfocusistobuildcustomerloyalty.Itisveryeasytobuildwhenyousell qualityproductsandfollowtheabovetacticsasgroundrulesforyourbusiness. Whatothersmarterwaysdoyoufollowtobuildyourstoresreputation?Shareit withyourcomments www. obvainc.com