Develop instant rapport with clients a workshop for call centre executives

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    31-Aug-2014

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Call Centre Executives are always under great pressure to develop instant rapport with clients. The English Academy has created a special workshop for Call Centre Executives about how they can develop rapport with their clients instantaneously. This presentation provides details of this one of it's kind workshop.

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  • for Call Centre Executives
  • 305-Helix Complex Nr. Hotel Kansar, Sayajigunj, Vadodara-390 005, Gujarat (India) (M) (91)88666 80407, (91)97279 19756, (E-mail) englishacademybaroda@gmail.com Visit us at: http://indiamart.com/english-academy/ Corporate Training Personality Development Mentoring Hand Holding
  • Hence; its absolutely essential for them to establish good rapport with their clients in first few minutes of the call.
  • The session wise details of this Workshop are given in following slides
  • Session 1: Words have power 12 most powerful words which invite action. Words that irritate. Words which motivate. Words which probe. Session 2: Art of Writing Well How to be polite & yet effective in business communication. Is it Dear Miss Asha or Dear Asha? (Greetings & closings in E-mails) How to write powerful E-mails.
  • Session 3: How to develop instant rapport Do you have this quality? (importance of good listening skills) 6 reasons for proper body language. What is rapport & its importance. How to develop rapport with anyone. Session 4: How to develop instant rapport How to develop instant rapport using mimicking & mirroring. How to use emotional triggers to develop instant rapport . How to use your aura to improve your rapport.
  • This workshop comes to you at highly discounted investment of Rs. 5,000/- only. Duration of each session is about 90 minutes. You will have to arrange LCD Projector, speakers, public address system with collar mike, a PC/Laptop. We will provide one set of soft copies of the study material before the program. For outstation programs; all travelling, local conveyance, lodging & boarding expenses shall be arranged by you. For outstation workshops all traveling arrangements shall be made by you & tickets sent to us at Baroda. Payment: 50 % of the app. billing amount is payable in advance with Work Order & balance being payable immediately on completion on the workshop.
  • Need any further information Please contact: Sarwan Singh at 91-88666 80407 / 91-97279 19756 or write to him at englishacademybaroda@gmail.com or languagegym1@gmail.com
  • Some of the companies in IT Space we have been associated with: Collabra Technologies (P) Ltd Right Ways Solutions India (P) Ltd. Net Web Software (P) Ltd SIS Telcom Ltd.
  • We are The English Academy 305-Helix Complex Nr. Hotel Kansar, Sayajigunj, Vadodara-390 005, Gujarat (India) (M) (91)88666 80407, (91)97279 19756, (E-mail) englishacademybaroda@gmail.com Visit us at: http://indiamart.com/english-academy/ Corporate Training Personality Development Mentoring Hand Holding