Thanks for attending my short session on this topic at CRM Dagen 2014.
1. SuperOffice SocialCRM CRM Dagen 2014 Hans Chr. Grnsleth SuperOffice Cloud Services
2. SuperOffice hjelper bedrifter med Finne kunder Vinne kunder Beholde kunder
3. Definitions CRM(Customer Relationship Management) is a companys strategy for overseeing clients and sales prospects. Social CRMis a philosophy and a business strategy designed to engage the customers in a mutually beneficial relationship. Its supported by social technology, business rules, workflow and processes. In tweetableform: "The company's response to the customer's control of the conversation.
4. The Customer Journey
5. #1 Have a Strategy
6. Less is more
7. Encourage your staff
8. Be present
9. Have a blog
11. Easy embedded tools
12. Facebook plugin
13. #2 Be Relevant
14. Know your customers needs
15. Create great content
16. Want to improve? Measure it!
17. #3 EngagePeople
18. Partner Community
20. The Parliament (intranet)
21. The Customer Club (Community) coming soon
22. #4 Be Honest
23. How likely is it that you would recommend [your company] to a friend or colleague?
24. #1 Have a Strategy #2 Be Relevant #3 EngagePeople #4 Be Honest