SuperOffice Social CRM, CRM Dagen 2014, Oslo

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    05-Dec-2014

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Thanks for attending my short session on this topic at CRM Dagen 2014.

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<ul><li> 1. SuperOffice SocialCRM CRM Dagen 2014 Hans Chr. Grnsleth SuperOffice Cloud Services </li> <li> 2. SuperOffice hjelper bedrifter med Finne kunder Vinne kunder Beholde kunder </li> <li> 3. Definitions CRM(Customer Relationship Management) is a companys strategy for overseeing clients and sales prospects. Social CRMis a philosophy and a business strategy designed to engage the customers in a mutually beneficial relationship. Its supported by social technology, business rules, workflow and processes. In tweetableform: "The company's response to the customer's control of the conversation. </li> <li> 4. The Customer Journey </li> <li> 5. #1 Have a Strategy </li> <li> 6. Less is more </li> <li> 7. Encourage your staff </li> <li> 8. Be present </li> <li> 9. Have a blog </li> <li> 10. ktsynlighet </li> <li> 11. Easy embedded tools </li> <li> 12. Facebook plugin </li> <li> 13. #2 Be Relevant </li> <li> 14. Know your customers needs </li> <li> 15. Create great content </li> <li> 16. Want to improve? Measure it! </li> <li> 17. #3 EngagePeople </li> <li> 18. Partner Community </li> <li> 19. Knowledge </li> <li> 20. The Parliament (intranet) </li> <li> 21. The Customer Club (Community) coming soon </li> <li> 22. #4 Be Honest </li> <li> 23. How likely is it that you would recommend [your company] to a friend or colleague? </li> <li> 24. #1 Have a Strategy #2 Be Relevant #3 EngagePeople #4 Be Honest </li> <li> 25. Questions? </li> <li> 26. SuperOffice SocialCRM CRM Dagen 2014 @gronsleth </li> </ul>