SuperOffice Social CRM, CRM Dagen 2014, Oslo

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    05-Dec-2014

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Thanks for attending my short session on this topic at CRM Dagen 2014.

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  • 1. SuperOffice SocialCRM CRM Dagen 2014 Hans Chr. Grnsleth SuperOffice Cloud Services
  • 2. SuperOffice hjelper bedrifter med Finne kunder Vinne kunder Beholde kunder
  • 3. Definitions CRM(Customer Relationship Management) is a companys strategy for overseeing clients and sales prospects. Social CRMis a philosophy and a business strategy designed to engage the customers in a mutually beneficial relationship. Its supported by social technology, business rules, workflow and processes. In tweetableform: "The company's response to the customer's control of the conversation.
  • 4. The Customer Journey
  • 5. #1 Have a Strategy
  • 6. Less is more
  • 7. Encourage your staff
  • 8. Be present
  • 9. Have a blog
  • 10. ktsynlighet
  • 11. Easy embedded tools
  • 12. Facebook plugin
  • 13. #2 Be Relevant
  • 14. Know your customers needs
  • 15. Create great content
  • 16. Want to improve? Measure it!
  • 17. #3 EngagePeople
  • 18. Partner Community
  • 19. Knowledge
  • 20. The Parliament (intranet)
  • 21. The Customer Club (Community) coming soon
  • 22. #4 Be Honest
  • 23. How likely is it that you would recommend [your company] to a friend or colleague?
  • 24. #1 Have a Strategy #2 Be Relevant #3 EngagePeople #4 Be Honest
  • 25. Questions?
  • 26. SuperOffice SocialCRM CRM Dagen 2014 @gronsleth