The Benefits of CRM

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    10-May-2015

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This presentation explains Customer Relationship Management help their business

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  • 1.The Benefits of CRM
    Helen Coldicott
    Training Consultant
    www.coldicottfreelancetraining.com
    Call: 01905 23902 | 0770 410 5954

2. The Benefits of CRM
What is CRM?
What can it do for your business?* Manage Client Lifecycle Internal communication * Increase Profitability 5 Ways * Accurate Forecast Pipeline * Effective Lead Qualification - Scotsman
What do CFT do thats different?
Testimonials
Training Courses
3. www.coldicottfreelancetraining.com
Call: 01905 23902 | 0770 410 5954
What is CRM?
Customer
Relationship
Management
4. 1. What is CRM? a. Helps to manage your contacts
Customers
Prospects
Leads
Friends &Family
Suppliers
Contacts
Distributors
Referrers
5. 1. What is CRM? b. Helps to managecommunications and touches
Cases
Phone Calls
Customer Record
Renewals
Appointments
Opportunities
Next Actions
Emails
6. Helps Manage Client Interactions
360 Degree Client View
7. 1. What is CRM? c. Helps to Build Good Relationships
Communicate
Trust
Remember
Relationship
Deliver
Understand
Compromise
8. 1. What is CRM? d. Management & Measurement
Staff Productivity
Marketing
Number of Leads
Management
Sales Stats
Delegation
Procedures
Customer Service
9. What can CRM do for your business?
10. 2. What can CRM do for your Business?
11. Helps Manage your Client Life Cycle
12. CRM Benefits Sales into 5 Ways
13. CRM Benefits:
14. CRM Benefits Sales Pipeline
15. CRM Benefits SCOTSMAN
To find out more you need to attend SalesENRICHED!
http://www.helencoldicottfreelance.blogspot.com/
16. CRM Benefits SCOTSMAN
Effective Lead Qualification
17. 4. What do CFT do?
Listen
Unique
Understand
Practical
Solution
Listen
Communicate
18. 5. Testimonials
"Helen's a sweetie! We have been using ACT for about 2 years now
and getting about 20% of the value. With Helen's help we'll now get 80%.
Well worth the time spent - I recommend to all CRM users".Simon Williams, Action Coach
"Very good training. Clear and concise.
Helen obviously has excellent knowledge of the package - Thanks".
Lee Clarke, ClarkewoodConsulting
"The course was very informative and related to my job role,
everything was covered thoroughly, was presented well and of a good pace,
with opportunity for me to try out each individual task".
Mike Coggins, Prosale
"Helen's presentation style was very well received. Course enjoyable and friendly".
Stella Hammond, Kidderminster College
19. 6. Training Courses
Basic , Advanced or Admin Training
Bespoke agenda to meet your needs
At your premises
Using your bespoke software
Training Manuals
Certificates
Experience
Impartial Advice
Other training available
20. www.coldicottfreelancetraining.com01905 23902 | 0770 410 5954
Helen Coldicott
Training Consultant
helen@coldicottfreelancetraining.com