Start your it career

  • Published on
    18-Aug-2015

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  1. 1. 1 () ? implement VMware Horizon View ? Database MS-SQL Hi-Availability ? Replicate data DR site vault ? ? ? 3
  2. 2. 2 ? ... 5 ? . . . ? , , ? Where are you
  3. 3. 3 4 4 phase phase phase 4 phase Phase Design phase Business Service Assessment Asset and Resource Assessment Value/Mission Statement Setup Service Strategy Design Service Solution Design Purchase Order
  4. 4. Phase 2 Implementation ? :) Implantation Architecture Blueprints Transition Hardware Hardware Implementation Software Software Implementation implement As build Documentation User Acceptant Test Transition to Support Phase 3 Operation Operation ? Operation ? Operation Service Operation Operation Management Preventive Maintenance Corrective Maintenance Service Operation Monitoring Service Operation Report
  5. 5. Phase 4 Improvement Improvement ? < response audience> :) Improvement ... ?... ... ? Measurement Design Gather Data Process Data Analyze Data Present and Use Information Implement Improvement ? ?
  6. 6. 4 Design Phase ? ? project value Project Owner Invester Business Manager
  7. 7. Business manager Business Strategy 1 Business Analyst Presale Consultant Enterprise Architect blueprint product list project
  8. 8. 5 implement ? , Hardware, Software, , , ? Infra PM Project Manager Project Requirement ? System Engineer, Network Engineer, Data Storage Engineer, Application Infrastructure, Database Admin, I.T. Security Engineer, Software Developer, Programmer Project Manager Project Manager Operation
  9. 9. User Acceptance Test implement design PM engineer Transition to Support implement
  10. 10. 6 Operation Operation Manager System Operator System Admin Service Desk Help Desk Incident Service Desk incident Service Engineer Technical Specialist Tier 2, Tier 3 Specialist 3 Service Engineer 2 1 ? < response audience> ? Tier 1 Service Desk Help Desk
  11. 11. Change Admin Change Manager Incident Change ITIL
  12. 12. 7 4 Improvement Phase ? Operation Audit Process Architect Process Owner IT Business/Service Consult Continual Service Improvement Manager
  13. 13. 8 ... ? cycle ? ? Operation Where are you? Implementation Phase Operation Phase
  14. 14. 9 Implementation Phase 6 position implement 13 position
  15. 15. 10 Operation Phase Operation phase ITIL 38 position Operation Phase implementation phase
  16. 16. 11 51 position
  17. 17. 12 ? ? 51 position ? Where are you going?
  18. 18. 13 1 2 3 4 4 System Integrator SI consult Service Management SI Design phase implement operation Software Developer Software bug Improvement phase per feature per module license
  19. 19. Managed Service Operation phase Improvement phase Service Catalog Managed Service Consulting consult Impact IBM, HP, Oracle, Microsoft Where do you want to go? How to get there with what you have?
  20. 20. 14 position System Operator System Administrator Operation phase System Engineer Implementation phase Service Desk Help Desk force Knowledge Database specialist Implement PM Task
  21. 21. 15 () ? 5 ? ? ? ? ? ? ? Career Mission? Career ? . . . < response audience> Mission ? . . . < response audience> ? :)