качество телефонного обслуживания

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    28-Nov-2014

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<ul><li> 1. . - </li></ul> <p> 2. -, , , , . mystery calling , 3. - , /-, . ( 2014 .). mystery calling: 2014 . 4. 5. Max - 18 . - 11,6. " " - 30% ; " / " - 100% ; " " - 90% . 6. Max - 12 . - 8,2. " " - 90% ; " " - 100% . 7. Max - 12 . - 6 . - . " / / " - 85% ; " " - 80% ; " " - 100% ; " " - 75% . 8. Max - 6 . - 4,2. " " - 75% ; " " - 70% . 9. Max - 6 . - 4,8. " " - 80% . 10. 11. 12. , 2013-2014 . 50% . 2013 . - 72%; 2014 . - 70% - . 13. 1. . / . , , . - . , (, , ) , . . , , . 2. . . "" - . " ". , - "". (, ""). "" . , , . . , . 14. 3. . . . , , , . . 4. . , , . 0 , .. 3- . , . . , , / , , . 5. . , , ( ; ). . , . - 15 , ( ) . , , , . , , , . 15. - - 75% - . : ; ; . - . - . , - -, , , . * - 16. , - Rozetka, . : . . 98% 100% . 17. - (): , , , OS-Direct , - , OS-Direct , Beeper , , , - , , , , Call Center Professional : - () Beeper () . : Direct Call 18. (044) 490 90 88 avramenko@uadm.com.ua </p>

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