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    ABSTRACT

    The Impact of Learning Organization Characteristics in

    Achieveing Organizational Excellence

    Applied Study on the Ministry of Higher Education in Jordan

    Prepared by

    Asma Salem AL-Nosour

    Supervisor

    Prof. Dr.

    Mohammad Al - Nuiami

    This study aimed at revealing the impact of intangible Learning

    Organization Characteristics (Continuous Learning; Dialogue; Team Work;

    Empowerment and Communication) in achieveing Organizational Excellence

    (Leadership; Human Resource; Process; Knowledge and Financial Excellence).

    In order to achieve the objective of the study, the researcher designed a

    questionnaire consisting of (50) paragraphs to gather the primary information

    from study sample. The statistical package for social sciences (SPSS)

    Programming was used to analyze, examine the hypotheses. The study sample

    consisted of (194) of the Ministry employees campaign Bachelor and above.

  • |

    The study used many statistical methods such as simple and multi

    regression to achieve study objectives. After executing the analysis to study

    hypotheses; the sudy concluded that:

    i. The Ministry of Higher Education in Jordan owns the learning

    Organization characteristics at level (0.05).

    ii. There is a significant statistical impact to learning Organization

    characteristics on Achieveing Organizational Excellence in Jordanian Ministry

    of Higher Education at level (0.05).

    iii. There is a significant statistical impact to learning Organization

    characteristics (Dialogue; Team Work; Empowerment and Communication)

    on Achieveing Organizational Excellence (Leadership; Human Resource;

    Process; and Financial Excellence) in Jordanian Ministry of Higher Education

    at level (0.05).

    iv. There is a significant statistical impact to learning Organization

    characteristics (Continuous Learning, Dialogue; Team Work; Empowerment

    and Communication) on Achieveing Organizational Excellence (Knowledge)

    in Jordanian Ministry of Higher Education at level (0.05).

    According to the findings of the study, the researcher list bellows the

    most important are recommendations:

    1. Commitment of the Ministry of Higher Education and Scientific

    Research of Jordan to promote the process of continuous interaction with

    the beneficiary groups and to achieve satisfaction by introducing the draft

    programs and SMS services.

    2. Improve the operations of the Ministry of Higher Education and

    Scientific Research of Jordan through adoption TQM and re-engineering

    business processes; and the competition based on operations.

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