сервис менеджмент аба

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<ul><li> 1. -: , . </li></ul> <p> 2. , retail- 2003 2007 2010 3. Mystery Shopping - , - () 4. ( ) - () 5. Retail Club .Retail Club - retail-. on-line 6. 2005 * retail-. - .* . 7. :, -, 2009 . 8. - 9. - : 10. - : 11. 12. "" 13. - (, ) - , . 14. (5 )54 13 2 15. - $118,16 -$19,76 6 , . , , . 16. , , . , . 17. (%) 510 1520253035 40 45 (%) 2,067 25 15119 7 654 3,0150 4325181411986 4,0400 673625191513 11 9 5,0100 5033252017 14 11 7,5300 100 60433327 23 18 10,0 200 100 675040 33 25 15,0 300 150 100 75 60 43 18. 4% - 5% - 9% - 14% - 68% - , 19. . 20. : ( ) 21. ( , , , , ) 22. MysteryShopping ( ) 23. MysteryShopping (Individual level) 24. 1 . : ( 7-8 ): () 25. - - PR- - 26. 3 . - -- - 27. , , , 28. 29. - 30. -: 1 , 31. -: 2 32. -: 3 33. -: 4 () 34. -: 5 , 35. / (Mystery Shopping) 36. -: ? 37. MYSTERYSHOPPING - - 38. MYSTERY SHOPPING . : ;, 39. MYSTERY SHOPPING : :, , 40. :1. ______________________________________________________________________________________2.______________________________________________________________________________________3. _____________________________________________________________________________________ 41. , 42. 43. +38(050)448-10-53, KARPOVA@RETAIL-UA.COM+7(727)356-23-26, +7(701)95-997-95, KZ@RETAIL-UA.COM +994(12)436-85-09, (12)436-90-67 AZ@RETAIL-UA.COM</p>