עבודת המחקר לקראת קבלת התואר "דוקטור לפילוסופיה" חקר תהליכי סיבתיות בביצועיו של ארגון יחיד על פי

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    1 of 27

  • : - - QFD - Test Case 2 of 27

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  • : MBNQA(1987), EFQM(1988),BSC(1992) .

    : Ahire et al. (1996) . Lee et al. (1997) . Flynn (1994) , Ahire and Dreyfus(2000) . : Samson and Terziovski (1998) . ,Anderson et al.(1998) Wilson and Collier(2000) MBNQA.

    : Neely et al. (1995) . Kueng (2000) .

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    QFD

  • Malcolm Baldrige National Quality Award (MBNQA)(1987-2004)

    European Foundation for Quality Management (EFQM) (1988-2004)

    3. Balanced Scorecard (BSC) (1992-2001)7 of 27

  • ( MBNQA (2003

    8 of 27 ,

  • ( (EFQM

    9 of 27

  • (BSC)

    10 of 27

    ""

  • " " " "11 of 27 : Wongrassamee et al. (2003) , Olve and Wetter (1999) : MBNQA (2003) , EFQM (1988) , BSC(2001)

    / IS/IT

  • " " " "12 of 27 : Barad and Gien (2001) , EFQM(1988)

  • Quality Function Deployment (QFD)

    QFD : Hauser and Clausing (1988), Akao(1990), Wasserman (1993) 13 of 27

  • QFD

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  • QFD 15 of 27

  • (HOS) 1

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    2(7)(6)(5)(4)(3)(2)(1) ( 1) 2

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    3 / ( 2) IS/IT (1) (2)(3)(4)(5)(6)(7) 3

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    ()

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  • CUSUM

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    S+ - -S CUSUM , . S0 , -0 . K, K>0 , , " - 0)/2-1 ), , 0 , 1 Montgomery (2001).

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  • Test Case( )QFD

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