ΟΔΗΓΟΣ ΠΡΟΓΡΑΜΜΑΤΟΣ E SERVICES ΚΤΠ

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Πρόγραμμα Επιχορήγησης Επιχειρήσεων για την

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<ul><li><p> : 3.2 : </p><p>e-Services </p><p> 2008 </p></li><li><p> -Services </p><p> 2 </p><p>1. ................................................................................................3 1.1. ..................3 1.2. (e-Services) ..........................................................................................3 1.3. .......................................................................................4 </p><p>2. ..........................................................................................5 3. ...............................................7 4. ........................12 5. ................................................................................13 6. ...................................................................................................14 7. .........................................................15 1 ..............................................................................................17 e-service ....................................17 2 ..............................................................................................18 .................................................................................................18 3 ..............................................................................................19 Internet ...............................................19 4 ..............................................................................................20 ............................................................................20 5 ..............................................................................................21 / ............................................................................21 6 ..............................................................................................22 ..............................................................................................22 </p><p>8. ......................................................................23 8.1. .............................................................23 8.2. ..........................................................................24 </p><p>9. .............................................................................................................27 de minimis ............................................................27 </p></li><li><p> -Services </p><p> 3 </p><p>1. </p><p>1.1. </p><p> ( ) </p><p> 3 , </p><p>. </p><p> , </p><p> . </p><p> , </p><p> . </p><p> : </p><p>1999 , , </p><p>eEurope eEurope 2002 </p><p> 2000. </p><p> .. </p><p> , </p><p> . </p><p>1.2. (e-Services) </p><p> / </p><p> 3.2 </p><p> &amp; () </p><p>. </p><p>. , : </p></li><li><p> -Services </p><p> 4 </p><p>- </p><p> ( ) </p><p>- </p><p>( , </p><p> .) </p><p>1.3. </p><p> .. 1998/2006 ( deminimis). , </p><p> - </p><p> - 200.000 . </p><p> 100.000 . </p><p> deminimis </p><p> . , </p><p> , </p><p> / </p><p> , </p><p> , . </p><p>. , . </p><p> de minimis. </p></li><li><p> -Services </p><p> 5 </p><p>2. ( ), </p><p> , , </p><p> . , </p><p> : </p><p>1) </p><p>01.01.2008. </p><p> , </p><p> ... </p><p> (.. </p><p> , ). </p><p>2) </p><p> , </p><p> ( </p><p> De Minimis). </p><p> () 3 </p><p> . : </p><p> ... </p><p> ( </p><p>3), ... . </p><p> ... </p><p> (. 705) ... </p><p> (. 761) 3. </p><p>() </p><p> . </p><p> , </p><p> . </p></li><li><p> -Services </p><p> 6 </p><p>3) </p><p> De minimis, </p><p> 200.000 ( 100.000 </p><p> ). </p><p> , </p><p> / </p><p> , </p><p> , . </p><p>4) , </p><p> . </p></li><li><p> -Services </p><p> 7 </p><p>3. </p><p>, , </p><p> / . </p><p> , (e-services) </p><p> - : </p><p> , </p><p> , </p><p> , </p><p> / e-service/s </p><p> , </p><p> / </p><p>, </p><p> , </p><p> . </p><p> / : </p><p> / </p><p>/ (.. sites), </p><p> (PCs, PDAs .) </p><p> / </p><p> - </p><p> / CRM, CMS, ERP , </p></li><li><p> -Services </p><p> 8 </p><p> H (IVR) </p><p> , </p><p> - (live agent) </p><p> (.. internet marketing campaign) </p><p> : </p><p> Internet (www) </p><p> Mobile (GPRS, 3G) </p><p> Voice (interactive) </p><p> , : eCommerce platforms, interactive web portals, web-stream, wikis, blogs, </p><p>podcasts, RSS feeds, Web2SMS, bluetooth, SMS, MMS ., </p><p>Web Social Networks. </p><p> ( / ) </p><p> : </p><p> 1: </p><p> (e-shops </p><p>) </p><p> (e-auctions </p><p> ) </p><p> (e-booking [, , </p><p>], , , , .., </p><p> [, , </p><p> , </p><p>..], Global Reservation Systems) </p><p> : </p><p> [eCommerce] , </p><p> , </p><p> ( ) : </p><p>. : </p><p> online , </p><p>/ </p></li><li><p> -Services </p><p> 9 </p><p> online ( </p><p>) </p><p> / (.. </p><p> , </p><p>/ SMS, </p><p> , ...) </p><p> / </p><p> (customer personalisation) </p><p>. : </p><p> - / </p><p> (, online ) </p><p> ( email / SMS) </p><p> helpdesk / live chat / </p><p> 2: , , </p><p> e-learning </p><p> / ( , .) </p><p> : </p><p>, </p><p> ( ) e-learning: </p><p>- (e-learning modules, video lessons ) </p><p>- - </p><p>- </p><p> , e-learning </p><p> . </p></li><li><p> -Services </p><p> 10 </p><p> 3: </p><p> -, SMS </p><p> (.. alerting </p><p> , , , online </p><p>tracking ) </p><p> 4: </p><p>, </p><p> , </p><p> . </p><p> : </p><p> ( tele-conferencing/ live helpdesk </p><p> , </p><p> ) </p><p> : </p><p>, </p><p> ( ) </p><p> 3 4: </p><p> , / </p><p> / </p><p> / ( </p><p> ) </p><p> , end-to-end </p><p> (.. </p><p> , / </p><p>SMS, </p><p>, ...) </p><p> : </p></li><li><p> -Services </p><p> 11 </p><p> , </p><p> , </p><p> - , </p><p> , , </p><p> ( ). </p><p> . </p><p>, .. </p><p> 12 </p><p>.. </p></li><li><p> -Services </p><p> 12 </p><p>4. </p><p> ( ) </p><p>/ (1) . </p><p> (e-services). </p><p> , : </p><p>- </p><p>- (Service Model), : </p><p> - / </p><p> &amp; </p><p>- / ( </p><p> ) </p><p>, . 8 . </p></li><li><p> -Services </p><p> 13 </p><p>5. </p><p>) </p><p> 31/12/2008. </p><p> ( , </p><p>, ) </p><p>. </p><p> , </p><p> . </p><p> , </p><p> , </p><p> . </p><p>) </p><p> : </p><p>28/2/2009 </p><p> 31/3/2009 </p><p> 30/4/2009 </p></li><li><p> -Services </p><p> 14 </p><p>6. </p><p> 17.000.000 , </p><p> 60% ( 10.200.000 ) , </p><p>40% ( 6.800.000 ) . </p><p>50.000 </p><p>30.000 ( 60% ). </p><p> 5.000 . , </p><p> , 3. </p><p> , . </p><p> . , </p><p> . </p><p> 30% . </p><p> : </p><p>) 12 , </p><p> . </p><p>) </p><p> , </p><p> 12 . </p><p>) </p><p> , </p><p>12 </p><p> 31/08/2008 </p></li><li><p> -Services </p><p> 15 </p><p>7. </p><p> (e-services) </p><p> . </p><p> , </p><p> . </p><p> : </p><p> . </p><p> . </p><p> ( </p><p>) (/ ) </p><p> 31/12/2008. </p><p> : </p><p> ( , </p><p>/ ) </p><p>/ </p><p> (outsourced/ managed service ASP) </p><p>, </p><p>: </p><p> / (servers, ), </p><p> laptops, PDAs </p><p> / / ( </p><p> / , </p><p> ) </p></li><li><p> -Services </p><p> 16 </p><p> / </p><p> : </p></li><li><p> -Services </p><p> 17 </p><p> 1 </p><p> e-service </p><p> . </p><p> , : . , / </p><p> . / </p><p> . </p><p> , </p><p> , (web server .) SMS server . </p><p> { . .} 50 % x { } </p><p> (service model). </p><p> , , , , . </p><p> server , </p><p> (.. ) . </p><p> (PCs, PDAs .) </p><p> . </p></li><li><p> -Services </p><p> 18 </p><p> 2 </p><p> . : </p><p> service model (.. , ) </p><p> : </p><p> (.. , , .) </p><p> . . per named/concurrent user per Server/CPU . </p><p> / . </p><p> . , , , . </p><p>- </p><p>/ CRM, CMS, ERP , / / . </p></li><li><p> -Services </p><p> 19 </p><p> 3 </p><p> Internet </p><p> , . : </p><p> (. ADSL) </p><p> (. ADSL Modem) Internet. </p><p> , </p><p> . </p><p> , </p><p> - - online . / , ADSL 1024kbps - . </p><p> - </p><p> 12 bandwidth 1 Mbps </p></li><li><p> -Services </p><p> 20 </p><p> 4 </p><p> Application Service Provider Managed Service. </p><p> ( </p><p>Application Service Provider Managed Service ) (Service Level Agreement), . . </p><p>, Voice Portal ASP, , -. </p><p> - </p><p> 12 </p></li><li><p> -Services </p><p> 21 </p><p> 5 </p><p> / </p><p> / ( ) . : </p><p>(adwords) </p><p> web/ social networking .. </p><p> { . . } 4.000 </p><p> (.. marketing) . </p><p> , (service model). </p><p> / , . </p><p> , , </p><p> .. ( , ) </p></li><li><p> -Services </p><p> 22 </p><p> 6 </p><p> . : (Service Model). </p><p> . . </p><p> { . . } 1.000 { 15.000} 1.500 { 15.000} </p><p> &amp; , . </p></li><li><p> -Services </p><p> 23 </p><p>8. </p><p>8.1. </p><p> . , </p><p> (www.e-services.gov.gr) </p><p> . </p><p> : </p><p> : </p><p>1. , </p><p>2. , , </p><p> : </p><p>) (Service Model) ( - </p><p> - ) </p><p>) . </p><p>: </p><p> ( </p><p>) . </p><p> . </p><p>( ). </p><p> / , </p><p>Service Model Microsoft Word [.doc] Adobe Acrobat </p><p>[.pdf]. </p><p> , </p></li><li><p> -Services </p><p> 24 </p><p>, , </p><p> . </p><p> . </p><p> , </p><p> . </p><p> : </p><p>. , </p><p>. </p><p> , </p><p>=&gt; , </p><p> - . </p><p>http://www.e-services.gov.gr </p><p> , </p><p>8.2. </p><p> , </p><p> : </p><p>1. 3 ( </p><p> ) </p><p>, ( </p><p> ). </p><p> , </p><p> 31/08/2008, </p><p> . </p></li><li><p> -Services </p><p> 25 </p><p>2. ... </p><p>(.. , ) </p><p> , </p><p>3. </p><p> . </p><p>4. , </p><p> , </p><p>. </p><p>5. ( </p><p> ). </p><p>6. ( ), </p><p>. </p><p> . </p><p> ( , Service Model) </p><p> . </p><p> : </p><p>e-Services </p><p> : . </p><p>... : . </p><p> 1: . </p><p> , </p><p>1 . </p></li><li><p> -Services </p><p> 26 </p><p>( ) . </p><p> , : </p><p> . 8.1 </p><p> , </p><p> . </p></li><li><p> -Services </p><p> 27 </p><p>9. </p><p> de minimis </p><p> CE </p><p> C </p><p>C </p><p>1 , : </p><p>01.1 " ". </p><p>, </p><p>01.2 </p><p>01.3 </p><p>01.4 , </p><p>01.5 , , </p><p> 02.01.3 , </p><p> 02.01.30 , </p><p> 02.01.4 </p><p> 02.01.41 , , . </p><p> 02.01.42 .... , , </p><p>, .... </p><p> 02.01.42.01 () </p><p> 02.01.5 </p><p> 02.01.50 </p><p> 02.01.50.01 </p><p> 02.01.50.02 </p><p> 02.01.50.03 </p><p> 02.02.10.05 </p><p>05.0 , </p><p>10.0 . . </p><p>75 </p><p>75.1 , </p><p>75.2 </p><p>75.3 </p><p>95 </p><p>99 </p></li></ul>

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