Сервисы Fujitsu – заглянем внутрь!

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1. 0 Fujitsu Fujitsu Technology Solutions Tel.: +7 495 730 6220 ext. 2248 Email: Anatoly.Tretyakov@ts.fujitsu.com - , Fujitsu 2. 1 Fujitsu Eternus CS SAP Cloud HPC Backup PaaS . Support Pack 3. 2 Fujitsu : http://support.ts.fujitsu.com/warranty/Index.asp?lng=ru : -mail : techsupport.ru@ts.fujitsu.com (, ) ( ) 8 800 2000-372 +7 495 402-20-53; +7 495 402-20-87 4. 3 - 1 2 3 2- 3- 4- 5- 3- 4- 5- 4- 5- Support Pack , ( ) . 120 30 , . http://www.fujitsu.com/ru/services/support/hardware-maintenance/ Fujitsu Support Pack 5. 4 PRIMERGY ETERNUS On-Site WPS Lifebooks, ESPRIMO On-Site, Bring-In, Collect & return Collect & return CELSIUS On-Site 6. 5 PRIMERGY ETERNUS On-Site 9x5/24x7 RT:4 , NBD FT*:24 , NBD WPS Lifebooks, ESPRIMO On-Site, Bring-In, Collect & return 5x9, 7x24 RT: 4 , NBD Collect & return 5x9 CELSIUS On-Site 5x9, 7x24 RT:4 , NBD FT*:24 , NBD RT Response time; FT Fix time (Recovery) 7. 6 PRIMERGY ETERNUS On-Site 9x5/24x7 RT:4 , NBD FT*:24 , NBD WPS Lifebooks, ESPRIMO On-Site, Bring-In, Collect & return 5x9, 7x24 RT: 4 , NBD Collect & return 5x9 CELSIUS On-Site 5x9, 7x24 RT:4 , NBD FT*:24 , NBD RT Response time; FT Fix time (Recovery) Monitoring Proactive TAM 8. 7 PRIMERGY ETERNUS On-Site 9x5/24x7 RT:4 , NBD FT*:24 , NBD WPS Lifebooks, ESPRIMO On-Site, Bring-In, Collect & return 5x9, 7x24 RT: 4 , NBD Collect & return 5x9 CELSIUS On-Site 5x9, 7x24 RT:4 , NBD FT*:24 , NBD Basic Advanced ETERNUS HANA, FF RT Response time; FT Fix time (Recovery) Monitoring Proactive TAM 9. 8 Top Up Support Pack. 24 . (NBD) 95 247 Bring-In Collect & Return , , , 4 . (NBD/24) 95 247 http://www.fujitsu.com/ru/ services/support/hardwar e-maintenance/ 10. 9 -Classic -Basic Basic+ ( ) , 2 hours 4 hours 95 247 () , 4 95 247 . - / , . . FTS:D01910F8GH ETSF15 ACM LocalCopy DX8700 S2 1 FTS:D01910FSGH Annual Maint.Fee 1Year f. FTS:D01910F8GH 5 FSP:G-SP3L160PRL63 Service Pack 3 years Software Service, 4h response, 5x9, service partner specified, contact FSC, valid in country of purchase for SUSE Linux Enterprise Server (1 Server with 1 CPU) prerequisite: Subscription S26361- F2346-E602 11. 10 12. 11 HDD SSD , Esprimo PCs, CELSIUS LIFEBOOKs, STYLISTIC Tablet PC PRIMERGY ETERNUS DX Copyright 2012 FUJITSU FSP:GSXA00Z00RUC71 HDD Service Pack 13. 12 IT : 8 (NBD) 24 : 4 (NBD) 24 : 5x9 vs. 7x24 : Bring-In Collect & Return On-site : (TAM) 14. 13 Individual- Advanced- Basic- , , RAID, High Availability Virtual Domain + ETERNUS / PRIMERGY Installation Pack Fujitsu. . , Fujitsu. Fujitsu. http://www.fujitsu.com/ru/services/support/startup-services/ , 15. 14 http://www.fujitsu.com/ru/services/support/startup-services/ Fujitsu Fujitsu PRIMERGY () Fujitsu ETERNUS DX () Fujitsu ETERNUS CS800 () 16. 15 Fujitsu CPS:ST-ONL-00006F ETERNUS DX60/DX100/DX200 Deployment Service CPS:ST-ONL-00008 ETERNUS DX500 / DX600 / DX8000 Advanced Deployment Services CPS:ST-ONL-00007F ETERNUS DX500/DX600/DX8000 Deployment Service up to 96 Drives CPS:ST-ONL-00010F ETERNUS DX500/DX600/DX8000 Deployment Service up to 480 Drives CPS:IT-ITO-00000V ETERNUS ! . . , IP- , - (iSCSI, Fibre Channel FCoE), RAID , , - (iSCSI, Fibre Channel FCoE), -, -, . CPS:IT-INT-00001VX Default IT system service (1h) CPS:IT-INT-35050P IT System Engineering (1day) 17. 16 (HW SW) https://ts.fujitsu.com/servicepack/ServicePackRegistration.aspx?lang=RU 18. 17 / (1-2) Fujitsu , ( +50 ): 5X9 NBD (Next Business Day) response 5X9/724 4h response SupportPack Fujitsu : , -, , --, , , , , , , , , , , , , , , , , , , , , , , , ; +50 ): 59 NBD 724 24h recovery , ( ), . 724 8h recovery 2015 . ( ). (Prolongation Packs) ( ) . Fujitsu , . http://www.fujitsu.com/ru/services/support/hardware-maintenance/ 19. 18 / (2-2) , 1, 2 4 . Fujitsu , SLA. SLA - SLA http://www.fujitsu.com/ru/services/support/hardware-maintenance/ (): with autocall with 1x System Health Check & Patch Information incl. remote Technical Account Management (per year) with 2x System Health Check & Patch Information incl. remote Technical Account Management (per year) with 2x System Health Check & Patch Information incl. onsite Technical Account Management (per year) with 4x System Health Check & Patch Information incl. remote Technical Account Management (per year) with 4x System Health Check & Patch Information incl. onsite Technical Account Management (per year) 20. 19 21. 20 Fujitsu 724 c OSMQ WCM , WEB - (2-) + 3- ( ) 8 800 2000-372 +7 495 402-20-53; +7 495 402-20-87 22. 21 Support Pack 20 DHL (* ) 23. 22 - -- SLA http://maps.yandex.ru/?um=LlZCCL4Q6OcVjyiWxtUN123y7wZB5PMD&l=map 24. 23 : ETERNUS DX90 S2 Product_No SLA Service Period Service Product FSP:G-IPBS00TRUF31 IPA Bas Single Prod,9x5 CPS:ST-ONL-21038F ETERNUS DXxx Standard Install+Imp FSP:GA3S20Z00RUF31 NBD response time, 9x5 3 3 years On-Site Service FSP:GA3S60Z00RUF31 04 hours response time, 9x5 3 3 years On-Site Service FSP:GD3S63Z00RUF31 04 hours response time, 24x7 3 3 years On-Site Service FSP:GD3SD0Z00RUF31 NBD recovery time, 9x5 3 3 years On-Site Service FSP:GD3SE3Z00RUF31 24 hours recovery time, 24x7 3 3 years On-Site Service FSP:GA4S00Z00RUF31 none 4 4 years On-Site Service FSP:GA4S20Z00RUF31 NBD response time, 9x5 4 4 years On-Site Service FSP:GA4S60Z00RUF31 04 hours response time, 9x5 4 4 years On-Site Service FSP:GA4S63Z00RUF31 04 hours response time, 24x7 4 4 years On-Site Service FSP:GD4SD0Z00RUF31 NBD recovery time, 9x5 4 4 years On-Site Service FSP:GD4SE3Z00RUF31 24 hours recovery time, 24x7 4 4 years On-Site Service FSP:GA5S00Z00RUF31 none 5 5 years On-Site Service FSP:GA5S20Z00RUF31 NBD response time, 9x5 5 5 years On-Site Service FSP:GA5S60Z00RUF31 04 hours response time, 9x5 5 5 years On-Site Service FSP:GA5S63Z00RUF31 04 hours response time, 24x7 5 5 years On-Site Service FSP:GD5SD0Z00RUF31 NBD recovery time, 9x5 5 5 years On-Site Service FSP:GD5SE3Z00RUF31 24 hours recovery time, 24x7 5 5 years On-Site Service FSP:GACS00Z00RUF31 none 4-4 Prolongation 3rd year to 4th year FSP:GAGS00Z00RUF31 none 4-5 Prolongation 3rd year to 5th year FSP:GADS00Z00RUF31 none 5-5 Prolongation 4th year to 5th year FSP:GSXA00Z00RUF31 HDD Support Pack 25. 24 : ETERNUS DX90 S2 Product_No SLA Service Period Service Product FSP:G-IPBS00TRUF31 IPA Bas Single Prod,9x5 CPS:ST-ONL-21038F ETERNUS DXxx Standard Install+Imp FSP:GA3S20Z00RUF31 NBD response time, 9x5 3 3 years On-Site Service FSP:GA3S60Z00RUF31 04 hours response time, 9x5 3 3 years On-Site Service FSP:GD3S63Z00RUF31 04 hours response time, 24x7 3 3 years On-Site Service FSP:GD3SD0Z00RUF31 NBD recovery time, 9x5 3 3 years On-Site Service FSP:GD3SE3Z00RUF31 24 hours recovery time, 24x7 3 3 years On-Site Service FSP:GA4S00Z00RUF31 none 4 4 years On-Site Service FSP:GA4S20Z00RUF31 NBD response time, 9x5 4 4 years On-Site Service FSP:GA4S60Z00RUF31 04 hours response time, 9x5 4 4 years On-Site Service FSP:GA4S63Z00RUF31 04 hours response time, 24x7 4 4 years On-Site Service FSP:GD4SD0Z00RUF31 NBD recovery time, 9x5 4 4 years On-Site Service FSP:GD4SE3Z00RUF31 24 hours recovery time, 24x7 4 4 years On-Site Service FSP:GA5S00Z00RUF31 none 5 5 years On-Site Service FSP:GA5S20Z00RUF31 NBD response time, 9x5 5 5 years On-Site Service FSP:GA5S60Z00RUF31 04 hours response time, 9x5 5 5 years On-Site Service FSP:GA5S63Z00RUF31 04 hours response time, 24x7 5 5 years On-Site Service FSP:GD5SD0Z00RUF31 NBD recovery time, 9x5 5 5 years On-Site Service FSP:GD5SE3Z00RUF31 24 hours recovery time, 24x7 5 5 years On-Site Service FSP:GACS00Z00RUF31 none 4-4 Prolongation 3rd year to 4th year FSP:GAGS00Z00RUF31 none 4-5 Prolongation 3rd year to 5th year FSP:GADS00Z00RUF31 none 5-5 Prolongation 4th year to 5th year FSP:GSXA00Z00RUF31 HDD Support Pack NBD recovery time, 9x5 (): NBD recovery time, 9x5 with autocall NBD recovery time, 9x5 with 1x System Health Check & Patch Information incl. remote Technical Account Management (per year) NBD recovery time, 9x5 with 2x System Health Check & Patch Information incl. remote Technical Account Management (per year) NBD recovery time, 9x5 with 2x System Health Check & Patch Information incl. onsite Technical Account Management (per year) NBD recovery time, 9x5 with 4x System Health Check & Patch Information incl. remote Technical Account Management (per year) NBD recovery time, 9x5 with 4x System Health Check & Patch Information incl. onsite Technical Account Management (per year) 26. 25 Support Pack HW / GMBH FUJITSULocal FUJITSU 1. 2. () SP SP SP 27. 26 Support Pack 90 . . . . Top-Up . . . . Service Contract . . . Oracle, Flex Frame, HANA, DI Block, CS Hi-End SLA / Fujitsu , - , 28. 27 Fujitsu 29. 28 Cloud 18 26 2014 3,600+ FUJITSU Cloud - FUJITSU Cloud SaaS FUJITSU Cloud PaaS FUJITSU Cloud IaaS Fujitsu & Cloud Global WAN Private Cloud Virtual Private Hosted Public Cloud - IaaS Private Hosted RunMy Process Cloud IaaS Trusted Public S5 SaaS, eg: ITMaaS, BaaS, EUP 1. Fujitsu Cloud IaaS Trusted Public S5 - , (Tier 3+), . . http://globalcloud.de.fujitsu.com/portal/ctrl/top 2. , . . 3. Fujitsu ( , ) + + 30. 29 . ! Tel.: +7 495 730 6220 ext. 2248 Email: Anatoly.Tretyakov@ts.fujitsu.com 31. 30

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