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1(SOP): 06172011 E-mail:jsyang2372@hotmail.com2 ,;3 vs. 45SOP quality assurance6SOP SOP SOP 7SOP SOP SOP 8SOP 9 SOPSOP SOP10 SOPSOPSOP Standard Operating ProcedureSOPSOPKnow-HowSOP11 12SOP SOP SOP13 SOP process SOP SOP SOP14 15SOP Routine Event-Driven Exception Handling16 SOP5W2H SOPSOP17 SOP SOPSOP18 -Toyota Production SystemJeffrey LikerDavid Meier best practice19 20211.2.3.4.22 Peter Drucker SOPknow-how23 24 SOP 1970SOP25 Standard Operation ProcedureSOP Standard Operation ProcedureSOPStandard Operation ProcedureSOPSOPSOP SOPSOP 26 SOPStandard Operation ProcedureContent is KingSOP27 SOP SOP SOP 28 SOP 1.SOP 2.3.4.SOP 29 SOPSOP 200230 31vs.32 ,,(Lawrence S. Kleiman)33/# ,.(job description)(job specification),.*(job description):..*(job specification):.34*******************35 ; :,, :,,, : :,36:():()::: p93 37 5W2H5W2HWhatWhyWhoWhenWhereHowHow much51.2.3.4.5.38 5W2H3 5W2H SOP39 5W2H ERPEnterprise Resource PlanningBRPBusiness Process ReengineeringERPERP40 SOP SOP SWOTStrengthWeaknessOpportunityThreat441 SOP42 what if43 SOP 344 SOPSOP 3 cause,conventioneffect SOP45 SOP SOP 46 SOP SOP SOPSOP47 SOPSOP SOPStandard OperationProcedureContent is KingSOP (KM Knowledge management)48SOP1.2.3.4.5.ISO 9000:20004950 SOP SOP 51SOP? SOP SOP SOP 52 SOP1. 2. 3. 53 SOP SOP Standard Escalation ProceduresSEP SOP 54 SOP SOP55 SOP** SOP SOP authorityresponsibilityaccountability56*** organization chart job description57 SOP SOP SOPSOPSOP58 59 SOPSOP SOPSOP SOPPProcedurePolicySOPSOP60 SOP Do right things Do things right SOPOPSOP61SOP=100%62SOP+1. 2. 3. 4. 5. 6. 7. 6364 *** 65234 66 William James SOPSOPPhilip Kotler 67 6869 70SOP SOP SOP SOPSOP 7172The EndThank you for your attention06172011 E-mail: jsyang2372@hotmail.com