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2 1. 31. : Software 1970 S/W : S/W S/W 1. 4 . . . 2. (Systems Analyst)51) , ( ) (coding) 2. (Systems Analyst)6 : . . ) . . * .2. (Systems Analyst) 2) 7 : , . 2. (Systems Analyst) 2) : , . * .8 : , * 2. (Systems Analyst) 2) (MIS) * 9 * * MIS 2. (Systems Analyst) 2) Lewin 3 (Unfreezing) (Moving) (Refreezing) * (MIS ) ( , , ) ( )10* : 2. (Systems Analyst) 2) * MIS MIS 11* 2. (Systems Analyst) 3) : COBOL BASIC , . . , 12 . , , , . , , . . , , , , , 2. (Systems Analyst) 3) 13 . . : . ) .2. (Systems Analyst) 4) 14 . + S/W , => S/W DBMS LAN/VAN H/W S/W Personal Computer 2. (Systems Analyst) 4) , , , , . (user) . . * ( ) * ( ) * . 152. (Systems Analyst)4) 16* (causality) (Structured Analysis) , , = , , , , Whitten, Bentley (1986) . =

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