Ahmed Mohamed Sayed Mohamed CV

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<ul><li><p>1 </p><p>CURRICULUM VITAE </p><p>Ahmed Mohamed Sayed Mohamed </p></li><li><p>2 </p><p>CURRICULUM VITAE </p><p>Ahmed Mohamed Sayed Mohamed </p><p>Personal Details: Tel: +20 1007084017 / +971 563574053 Email: ahmedmsm@outlook.com Address: Cairo, Egypt Date of Birth: 20.07.1979 Nationality: Egyptian Languages: Arabic (Native) and English (read, write, speak - excellent) </p><p>Objective: To offer my extensive international experience in coffee shops, restaurants &amp; retail management, and particular my customer service, sales and leadership skills. I am seeking a challenging position in a progressive organization providing career growth and learning opportunities with an aim to contribute towards achievement of the organizational goals. Having a wide range of exposure to multiple cultures and business environments. </p><p>Profile: Extensive background in coffee shops, restaurants &amp; retail operations and business development, including sales, marketing, promotions, and cost control. Excellent communication skills; maintaining positive relations with staff and customers in high-volume, fast-paced operations. Proven ability to handle currency and financial transactions accurately; resolve discrepancies promptly. </p><p>Qualifications &amp; Training: </p><p>High Institute of social study, Nasr city, Cairo, Egypt </p><p>B.A Bachelor of Social Work Studies </p><p> Intermediate Level, Health &amp; Safety </p><p> Introduction &amp; Coffee Expert ( Dell`egitto university ) </p><p> Train The Trainer </p><p> H.A.C.C.P in Food and Beverage" Research". </p><p> Quality Control </p><p> Management Skills&amp; Team Building </p><p>Computer Skills: </p><p> Excellent command over all windows operating system and MS office (Word, Excel, Power Point) </p><p> Comfortable with networking and related applications </p></li><li><p>3 </p><p>CURRICULUM VITAE Employment: August 2016 Present : Selah Hospitality (Egypt) www.piazzinirestaurants.com Operation Director </p><p> Responsible for day-to-day operations, managing the organizations HR, helping and creating organizational and program budgets in collaboration with the CEO and Program Supervisor, </p><p> Reporting to the CEO and serving as a member of the Management Team this position's primary responsibility is ensuring organizational effectiveness by providing leadership for the organizations financial and operations functions. </p><p> Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices. Interact with the Board of Directors. </p><p> Duties </p><p> Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization. </p><p> Review financial statements and data. Utilize financial data to improve efficiency. Prepare and control operational budgets. Control inventory. </p><p> Recommend effective strategies for the financial well-being of the ECRC. </p><p> Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. </p><p> Working with the CEO plan the use of human resources. Assist in recruitment and placement of required staff; establishment of organizational structure; delegation of tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance in partnership with the CEO. </p><p> Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions. </p><p> Liaison with Board and CEO. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. </p><p> Oversee organizational insurance policies. Ensure health and Safety committee meetings are held and tasks assigned. </p><p>http://www.piazzinirestaurants.com/</p></li><li><p>4 </p><p>CURRICULUM VITAE Employment - Continue: February 2013 May 2016 : I Love F Caf (Egypt- UAE) www.ftv.com Operation Director Responsible for three brands (FTV Cafe, Aleioun Restaurant, Atma Fast food and Connectrade Company.) </p><p> Responsible for day-to-day operations, managing the organizations HR, helping and creating organizational and program budgets in collaboration with the CEO and Program Supervisor, </p><p> Reporting to the CEO and serving as a member of the Management Team this position's primary responsibility is ensuring organizational effectiveness by providing leadership for the organizations financial and operations functions. </p><p> Working with the management team, the position also contributes to the development and implementation of organizational strategies, policies and practices. Interact with the Board of Directors. </p><p> Duties </p><p> Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization. </p><p> Review financial statements and data. Utilize financial data to improve efficiency. Prepare and control operational budgets. Control inventory. </p><p> Recommend effective strategies for the financial well-being of the ECRC. </p><p> Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. </p><p> Working with the CEO plan the use of human resources. Assist in recruitment and placement of required staff; establishment of organizational structure; delegation of tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance in partnership with the CEO. </p><p> Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions. </p><p> Liaison with Board and CEO. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. </p><p> Oversee organizational insurance policies. Ensure health and Safety committee meetings are held and tasks assigned. </p><p>http://www.ftv.com/</p></li><li><p>5 </p><p>CURRICULUM VITAE Employment - Continue: April 2010 January 2013 : Food &amp; Beverage Integrated Solution (Egypt) Business Development Manager Responsible for up to five local &amp; and international chains (Cilantro, Cinnabon, Brioche Doree, Beanos Caf, Trianon, Cinnzeo) </p><p> Reporting to the CEO, the key objective of my Business development role is to champion expansion and growth of the companys operational units (cafes and restaurants) and support the CEOs role as a primary lead on business development activities in UAE. </p><p> Externally, Im responsible for the companys expansion plan and country mapping, developing new business and managing client relationships. </p><p> In addition my role is to develop a Marketing strategy and ensure effective implementation. </p><p> Internally, my BDM role implements and reinforces the business process across the organization, ensuring all personnel apply a disciplined approach to business development delivery. Im also responsible for supervising the companys various internal departments are ensuring application of the companys procedures. </p><p> Duties </p><p> Develop business plans, growth and profitability targets </p><p> Develop and expand the business through targeting new locations </p><p> Develop Marketing, Advertising and Sales Strategies, in addition to develop a pricing structure in coordination with the CEO </p><p> Research market competitors policies, products, prices and provide market studies for potential opportunities </p><p> Develop operations standards and enhance strategies and trainings </p><p> Provide Top Management with market feedback and business reports </p><p> Direct annual budgeting and planning process for the organizations annual budget with the CEO </p><p> Oversee monthly and quarterly assessments and forecasts of the organizations financial performance against budget, financial and operational goals </p><p> Oversee short and long term financial and managerial reporting </p><p> Support and contribute to the Bid Proposal development process ( with themes, pricing) </p><p> Coordinate formal Bid reviews- assist with the design and development of Bid metrics </p><p> Solidify and communicate caf messaging ,positioning and promise while increasing brand awareness though social media platforms </p><p> Social interventions local events </p><p> Encourage excitement with new customers by promotions and recognitions </p><p> Coach and develop Caf leaders to deliver perfect quest experiences and focus on individual BD plan </p><p> Identify root causes and help create actionable solutions and hold caf leaders accountable for execution of actions </p><p> Ensure efficient and effective operating standards for sales administration, planning and reporting system </p><p> Establish a good employee relation though positive motivation, training development </p><p> Ensure policies and procedures are enforced </p><p> Support the delivery of internal business training </p></li><li><p>6 </p><p>CURRICULUM VITAE </p><p>Employment - Continue: April 2009 March 2010 : Dr. Caf (Saudi Arabia) </p><p>www.dr-cafe.com Operation Manager Duties </p><p> Succession plan to be prepared </p><p> Evaluation of area managers and development plan </p><p> Regular meetings with all levels of employees </p><p> Basic needs (Training, Uniforms, Salary and Incentive) to be controlled </p><p> Evaluation of store manager and development plan </p><p> Reward and Recognition programs to be supported </p><p> Turnover rate on target </p><p> Retention rate in 90 days on target </p><p> People facture rate on target </p><p> Training audit rate on target </p><p> Crewmembers questionnaire rate on target </p><p> Communications channel with Dr. Cafe customers </p><p> Handling all critical customer complains </p><p> Customer services facility to be available </p><p> Balancing between stock, spoilage and non-available items </p><p> Prepare sales annual sales plan for all outlets </p><p> Analysis for P&amp;L with store managers </p><p> Determine opportunities in P&amp;L </p><p> Prepare Action plans </p><p> Prepare any activities to maximize sales </p><p> Sales, T.C. and Avg Check results on target </p><p> Side items sales on target (Suggestive selling) </p><p> Cost control results on target </p><p> P &amp; L. Results on target </p><p> Weekly meeting with area managers with meeting agenda </p><p> Check maintenance orders and action plans </p><p> Conduct visit report in each outlet per month </p><p> Determine opportunities in outlets </p><p> Prepare an action plan for each visit </p><p> Coaching and support </p><p> Follow up and evaluate results </p><p> Detail cleaning schedule in each outlet </p><p> Conduct test for outlet managers (Each 3 months) </p><p> Ask 2 crewmembers in each visit about food and coffee knowledge </p><p>http://www.dr-cafe.com/</p></li><li><p>7 </p><p>CURRICULUM VITAE </p><p>Employment - Continue: </p><p>October 2005 March 2009 : Cilantro (Egypt &amp; United Kingdom) </p><p>Assistant Store Manager, Store Manager, Training Specialist, Beverage manager Duties </p><p> Personally implemented new products to achieve targets </p><p> Responsible for up to 3000 employees including cashiers, supervisors, and store managers </p><p> Monitor the performance of the employees to maintain the operational standards </p><p> Utilize all the training programmes for new employees </p><p> Reviewing the new products and setting the needs adjustment to the operational manual </p><p> Assessing and monitoring the performance of the new employees </p><p> Conducting orientation sessions </p><p> Responsible for Menu development </p><p> Execute beverages promotion calendar </p><p> Conduct coffee orientation </p><p> Responsible for technical training for all new employees </p><p> Responsible for Cilantro coffee lab </p><p> Responsible for development operational beverages material &amp; tools </p><p> Beverages analysis by menu engineering software programme </p><p> Development and follow up slow moving items </p><p> August 2004 September 2005 : Starbucks Coffee (Kuwait) </p><p>Barista &amp; Lead Barista Duties </p><p> Set and achieved new sales targets </p><p> Managed, trained and motivated staff </p><p> One on one service to customers </p><p> Aid teamwork </p><p> Conducting daily briefing </p><p> Responsible for the opening procedures </p><p> Supervising the closing tasks </p><p> Preparing the weekly and monthly inventory </p><p> Extracting data for the F.R. S (Field Reporting System) </p><p> Covering store manager in his absence </p></li><li><p>8 </p><p>CURRICULUM VITAE </p><p>Employment - Continue: August 2003 July 2004 : Q. Club &amp; Cuba Cabana (Cairo, Egypt) </p><p>Duty Manager Duties </p><p> Attending and conducting all briefings and communication meetings </p><p> Checking the daily condition, cleanliness and proper functioning of all operating equipment, facilities &amp; furniture </p><p> Assuring complete set up and to check in persons, tables, service stations </p><p> Supervising and coordinating supplies of store requisitions </p><p> Making all necessary arrangements and inform staff on all important information </p><p> Developing and maintaining good relations with guests and staff, to handle customers requests as requested by the restaurant manager </p><p> Assisting in scheduling, training and overall co-ordination of staff </p><p>November 1999 July 2004 : Greco Caf (Egypt) </p><p>Senior Barista Duties </p><p> Working in a team based environment providing excellent customer service </p><p> Responsible for opening and closing the caf </p><p> Full First Aid and Health and Safety training </p><p> Emphasis on up-selling products and strong ability to increase customer sales </p><p> Team motivation </p><p>Additional information: </p><p>Having been fully responsible for opening and building up a leading Cilantro in London, I welcome the opportunity for another similar challenge. I hope that my flexible attitude and attention to detail would be of use to your company in order to contribute to providing excellent customer care and financial success. </p><p>References: Available on request. </p><p>Conclusion: I confirm that the above information is true and correct. Ahmed Mohamed Sayed Mohamed. </p></li></ul>