Audiência Pública Comissão de Defesa do Consumidor da Câmara dos Deputados

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Audincia Pblica Comisso de Defesa do Consumidor da Cmara dos Deputados Agncia Nacional de Telecomunicaes - Anatel. Marconi Thomaz de Souza Maya Superintendncia de Servios de Comunicao de Massa. 16 de abril de 2008. Nmero de Assinantes do Setor de TV por Assinatura. - PowerPoint PPT Presentation

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  • Audincia Pblica

    Comisso de Defesa do Consumidor da Cmara dos Deputados

    Agncia Nacional de Telecomunicaes - AnatelMarconi Thomaz de Souza MayaSuperintendncia de Servios de Comunicao de Massa16 de abril de 2008

  • Nmero de Assinantes do Setor de TV por AssinaturaDemonstrativo Geral(mil assinaturas)Superintendncia de Servios de Comunicao de MassaFonte: Prestadoras de TV por Assinatura (SATVA)

  • Resultado por Tecnologia(mil assinaturas)Nmero de Assinantes do Setor de TV por AssinaturaSuperintendncia de Servios de Comunicao de MassaFonte: Prestadoras de TV por Assinatura (SATVA)* Acompanhamento a partir de janeiro de 2007.

  • Meta para o IRS do PGMQRelao Reclamaes por Mil Assinantes Dez maiores NETs- O nmero de reclamaes considerado aquele recebido pelas prestadoras em seus centros de atendimento e informado no Sistema de Acompanhamento das Obrigaes das Prestadoras de TV por Assinatura (SATVA), conforme estabelecido no PGMQ-TV por Assinatura.

    Grf1

    8.26623469447.79558804258.04960992212.19764645937.060312926118.67084741628.489774853213.766381048419.636481661810.0447943532

    8.86032315197.66834411697.873021883512.30006547566.822328795918.38405374428.331343696213.548658371418.64254825449.6187525259

    6.47212078438.47606279687.701944044911.80159980616.559289830713.98240282837.791986774311.210693747713.66223908927.4243593496

    7.04278021549.00081032237.865315111412.01819130696.611274208214.91140752547.780934911110.59892328411.52331404686.7007019783

    7.250845785210.01754626128.098602179813.13266314146.594691927113.57466063357.74116948659.93251173719.6837284746.151142355

    5.741040654513.040959459611.028973411219.00994607215.83684202539.27131722688.22714842616.08411066743.21995897534.0913740198

    4.189393218112.96930193576.281903146115.98849386993.39697962577.88002518566.13785507785.45470041760.76111775583.7571733704

    6.142062770714.626983338911.391116661520.59871411614.832893416113.19708909926.46009347475.40464855781.82466442953.6592395799

    1.40056482332.89297493261.83854968363.06707382411.23528933141.91859923631.3345937831.09114514990.18313154951.0148514851

    0.39097841540.57918054910.92664743170.57710972950.19042317890.33064530940.25198299660.24562983580.05885122410.3164094825

    7.830790733411.73563560589.610429405113.210227272710.08451156118.166471791910.78888973918.129091597711.60770537819.141551207

    7.545744595110.743024720210.439073334714.82618235329.47867298587.143241739510.64892577598.356323217811.008176430910.9086689103

    8.192404745912.091973081911.833218470.461726607911.57651787089.564982437211.344645841410.26748453250.480973786910.2668465461

    11.163433786715.888283490612.777166754916.995307447316.114935388611.059245960513.039201322812.12247611352.180848187719.0257207908

    Net So Paulo Ltda. (So Paulo)

    Net Rio Ltda

    Net Belo Horizonte Ltda.

    Net Brasilia Ltda.

    Net Sul Com. Ltda.

    Net So Paulo Ltda. (Santos)

    Net Curitiba Ltda.

    Net Campinas Ltda.

    Net Goinia Ltda.

    Net Florianpolis Ltda.

    Reclamaes por Mil Assinantes

    Dez Maiores NETs

    Plan1

    1Anpolis

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Total

    Assinantes513152185385557458045938609063206592683758889

    Reclamaes1009569595001000374

    Reclam. / Mil Assinantes19.4918.2112.8110.588.610.000.160.000.000.006.35

    2Arapongas

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Total

    Assinantes190218891913193019611994201020252062209019776

    Reclamaes433928231800001152

    Reclam. / Mil Assinantes22.6120.6514.6411.929.180.000.000.000.000.487.69

    3Bauru

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Total

    Assinantes12765127921288712883129151293613085132611337613446130346

    Reclamaes25025417113711411500933

    Reclam. / Mil Assinantes19.5819.8613.2710.638.830.080.080.380.000.007.16

    4NET BELO HORIZONTE

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07TotalJan-08Feb-08

    Assinantes1249751267621293181303191324921341921367421385291403281424491435941455111625211145100147294

    Reclamaes10069989961025107314808591578258132138015191230417171882

    Reclam. / Mil Assinantes8.057.877.707.878.1011.036.2811.391.840.939.6110.447.5711.8312.78

    5NET BRASLIA

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07TotalJan-08Feb-08

    Assinantes6279964146660086706568836702797161473257746647624277440788478511978013482258

    Reclamaes766789779806904133611451509229441023116910499371398

    Reclam. / Mil Assinantes12.2012.3011.8012.0213.1319.0115.9920.603.070.5813.2114.8312.330.4617.00

    6Campinas

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07TotalJan-08Feb-08

    Assinantes6348864213653846538468160693617039871420724017328173932750338324557548176717

    Reclamaes87487073369367742238438679186016276364775930

    Reclam. / Mil Assinantes13.7713.5511.2110.609.936.085.455.401.090.258.138.367.6410.2712.12

    7Campo Grande

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Total

    Assinantes19146190281942719653203612046120627211062127621628202713

    Reclamaes19618913511310029201342801

    Reclam. / Mil Assinantes10.249.936.955.754.911.420.970.620.190.093.95

    8Curitiba

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07TotalJan-08Feb-08

    Assinantes77505795798226483409842258593587164890088991591276914839108910328529334895558

    Reclamaes65866364164965270753557512023987970718010591246

    Reclam. / Mil Assinantes8.498.337.797.787.748.236.146.461.330.2510.7910.656.9511.3413.04

    9Florianpolis

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07TotalJan-08Feb-08

    Assinantes3683537115375793760837554381293885939899404004108642006430854701554373344361

    Reclamaes37035727925223115614614641133844702845449844

    Reclam. / Mil Assinantes10.049.627.426.706.154.093.763.661.010.329.1410.916.0510.2719.03

    10Franca

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Total

    Assinantes802881268343847185518799884687838972910486023

    Reclamaes176171120988110000647

    Reclam. / Mil Assinantes21.9221.0414.3811.579.470.110.000.000.000.007.52

    11Goinia

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07TotalJan-08Feb-08

    Assinantes3697237924395254113441926419264598547680491455097652379533245388965405755483

    Reclamaes726707540474406135358793608587431726121

    Reclam. / Mil Assinantes19.6418.6413.6611.529.683.220.761.820.180.0611.6111.018.010.482.18

    12Indaiatuba

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Total

    Assinantes212721502190221022312334241825192583265123413

    Reclamaes333126232216102510187

    13Joinvile

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Total

    Assinantes11570115731164811730118871197612173122901231812440119605

    Reclamaes158153109908039185180706

    14Londrina

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Total

    Assinantes18460185221961019972207932107820776209482090421335202398

    Reclamaes27026619816614449511211121

    15Maring

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Total

    Assinantes10516105991094811233115121170911545119101207411997114043

    Reclamaes236222158130108000100864

    16Curitiba/MMDS

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Total

    Assinantes124712361230121812041227126712561161116412210

    Reclamaes22201411111100080

    17Piracicaba

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Total

    Assinantes17720180311815018312185661886319003192901949919623187057

    Reclamaes29127419315613016612901087

    18Recife/MMDS

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Total

    Assinantes26129261212635126510267332724827791280572854729030272517

    Reclamaes505494336271224000001830

    19Ribeiro Preto

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Total

    Assinantes269612743428144287552960113027831050320853321134424401943

    Reclamaes36033324019616446172841352

    20NET RIO

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07TotalJan-08Feb-08

    Assinantes3127413171483192523208603214363245163292393323313332213349563359003382663919866340143341006

    Reclamaes24382432270628883220423242704861964194394236343578141135418

    Reclam. / Mil Assinantes7.807.678.489.0010.0213.0412.9714.632.890.5811.7410.749.1312.0915.89

    21Net So Carlos

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Total

    991099621013810277104331063810517107261068710941104229

    1971791281068711000699

    22S. J. Rio Preto

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Total

    Assinantes15965160601654916766173431773518109184791859918892174497

    Reclamaes2101921391129400000747

    23NET SO PAULO

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07TotalJan-08Feb-08

    Assinantes5457145482875580865615685675205779445881525984966090406189606231816328077029755638030645142

    Reclamaes45114858361239554115331824643676853242488047754125952277202

    Reclam. / Mil Assinantes8.278.866.477.047.255.744.196.141.400.397.837.555.878.1911.16

    24Santos

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07TotalJan-08Feb-08

    Assinantes4911449717503495023050830514495241153042536855443954736557176257195551555700

    Reclamaes917914704749690477413700103184473986530531616

    Reclam. / Mil Assinantes18.6718.3813.9814.9113.579.277.8813.201.920.338.177.1410.449.5611.06

    So Paulo/SantosJan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07TotalJan-08Feb-08

    Assinantes5948285980046084356117986183506293936405636515386627256733996779176885247655474693545700842

    Reclamaes54285772431647044805379528774376956260532751734778957587818

    Reclam. / Mil Assinantes9.139.657.097.697.776.034.496.721.440.397.867.516.248.3011.16

    25Sorocaba

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Total

    Assinantes25888260412678527445281342863029065299653056130991283505

    Reclamaes40339127325622976571832271897

    26NET SUL COMUNICAES

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07TotalJan-08Feb-08

    Assinantes1232241238581268431284171299531315781327651344951351911365381371411392601579263137347138443

    Reclamaes8708458328498577684516501672613831320901815902231

    Reclam. / Mil Assinantes7.066.826.566.616.595.843.404.831.240.1910.089.485.7111.5816.11

    Total das NETs

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07TotalJan-08Feb-08

    Assinantes164683216635311694306170893317309611857153178770118171771840412186679617613802

    Reclamaes16586167361415914287144811321910832145252917728118470

    0.90%-15.40%0.90%1.36%-8.71%-18.06%34.09%-79.92%-75.04%

    Relao Reclamaes por Mil assinantesJan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-07Jan-08Feb-08

    1Net So Paulo Ltda. (So Paulo)8.278.866.477.047.255.744.196.141.400.397.837.558.1911.16

    2Net Rio Ltda7.807.678.489.0010.0213.0412.9714.632.890.5811.7410.7412.0915.89

    3Net Belo Horizonte Ltda.8.057.877.707.878.1011.036.2811.391.840.939.6110.4411.8312.78

    4Net Brasilia Ltda.12.2012.3011.8012.0213.1319.0115.9920.603.070.5813.2114.830.4617.00

    5Net Sul Com. Ltda.7.066.826.566.616.595.843.404.831.240.1910.089.4811.5816.11

    6Net So Paulo Ltda. (Santos)18.6718.3813.9814.9113.579.277.8813.201.920.338.177.149.5611.06

    7Net Curitiba Ltda.8.498.337.797.787.748.236.146.461.330.2510.7910.6511.3413.04

    8Net Campinas Ltda.13.7713.5511.2110.609.936.085.455.401.090.258.138.3610.2712.12

    9Net Goinia Ltda.19.6418.6413.6611.529.683.220.761.820.180.0611.6111.010.482.18

    10Net Florianpolis Ltda.10.049.627.426.706.154.093.763.661.010.329.1410.9110.2719.03

    Plan1

    0000000000

    0000000000

    0000000000

    0000000000

    0000000000

    0000000000

    0000000000

    0000000000

    0000000000

    0000000000

    0000000000

    0000000000

    0000000000

    0000000000

    Net So Paulo Ltda. (So Paulo)

    Net Rio Ltda

    Net Belo Horizonte Ltda.

    Net Brasilia Ltda.

    Net Sul Com. Ltda.

    Net So Paulo Ltda. (Santos)

    Net Curitiba Ltda.

    Net Campinas Ltda.

    Net Goinia Ltda.

    Net Florianpolis Ltda.

    Relao Reclamaes por Mil Assinantes

    10 Maiores NETs

    Plan2

    Distribuio das Reclamaes por Prestadora

    PrestadoraJan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Nov-07Dec-072007Jan-08Feb-08

    Net So Paulo4,5114,8583,6123,9554,1153,3182,4643,6768532424,8804,77541,2595,2277,202

    Net Rio de Janeiro2,4382,4322,7062,8883,2204,2324,2704,8619641943,9423,63435,7814,1135,418

    Net Belo Horizonte1,0069989961,0251,0731,4808591,5782581321,3801,51912,3041,7171,882

    Net Braslia7667897798069041,3361,1451,509229441,0231,16910,499371,398

    Net Sul Com Ltda870845832849857768451650167261,3831,3209,0181,5902,231

    Net So Paulo (Santos)917914704749690477413700103184473986,530531616

    Net Curitiba658663641649652707535575120239879707,1801,0591,246

    Net Campinas87487073369367742238438679186016276,364775930

    Net Goinia7267075404744061353587936085874,31726121

    Net Florianpolis3,8203,6602,6162,1991,8873442765031352815,468

    Total16,58616,73614,15914,28714,48113,21910,83214,5252,917728118,470

    Fonte: SATVA

    Plan2

    000000000

    000000000

    000000000

    000000000

    000000000

    000000000

    000000000

    000000000

    000000000

    000000000

    000000000

    000000000

    000000000

    000000000

    Net So Paulo

    Net Rio de Janeiro

    Net Belo Horizonte

    Net Braslia

    Net Sul Com Ltda

    Net So Paulo (Santos)

    Net Curitiba

    Net Campinas

    Net Goinia

    Prestadora

    Nmero de Reclamaes

    Distribuio das Reclamaes por Prestadora

    Plan3

    Reclamaes por Prestadora - Informaes SATVA

    Plan4

    Anpolis

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Total

    Assinantes513152185385557458045938609063206592683758889

    Reclamaes1009569595001000374

    Arapongas

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Total

    Assinantes190218891913193019611994201020252062209019776

    Reclamaes433928231800001152

    Bauru

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Total

    Assinantes12765127921288712883129151293613085132611337613446130346

    Reclamaes25025417113711411500933

    Campo Grande

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Total

    Assinantes19146190281942719653203612046120627211062127621628202713

    Reclamaes19618913511310029201342801

    Florianpolis

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Total

    Assinantes36835371153757937608375543812938859398994040041086385064

    Reclamaes37035727925223115614614641131991

    Franca

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Total

    Assinantes802881268343847185518799884687838972910477995

    Reclamaes176171120988110000647

    Indaiatuba

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Total

    Assinantes212721502190221022312334241825192583265123413

    Reclamaes333126232216102510187

    Joinvile

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Total

    Assinantes11570115731164811730118871197612173122901231812440119605

    Reclamaes158153109908039185180706

    Londrina

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Total

    Assinantes18460185221961019972207932107820776209482090421335183938

    Reclamaes27026619816614449511211121

    Maring

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Total

    Assinantes10516105991094811233115121170911545119101207411997114043

    Reclamaes236222158130108000100864

    Curitiba/MMDS

    Jan-07Feb-07Mar-07Apr-07May-07Jun-07Jul-07Aug-07Sep-07Oct-07Total

    Assinantes124712361230121812041227126712561161116412210

    Recl...

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