Eco Park Resident Handbook

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    16-Apr-2017

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Resident Handbook

Table of Contents1. Welcome.. pg. 32. Meet the Staffpg. 4 & 53. Office Hours/Contact Information..pg. 5 & 64. Crime Free Housing Initiative..pg. 7 & 85. Community Information.pg. 9 - 1a. Rules & Regulations.pg. 9 &10b. Pet Rulesi. Dog Rulesc. Setting Up Your Access to the Online Resident Portald. Rent Paymentspg. 10 - 12i. Payment Scheduleii. How to Pay1. Check2. WIPS (Money Orders)3. Online Payments (Credit Card)4. Automatic Paymentse. Renters Insurance.pg. 12 & 13f. Utilities..pg. 13 & 15g. Parking..pg. 16i. Resident/Guest Passesii. Towingh. Packagespg. 16 & 17i. Computer Lab...pg. 176. Maintenance Procedures.pg. 18 &19a. Work Orders..pg. 18b. Emergency Maintenance..pg. 18 &19c. Lock-Outs.pg. 197. Your Apartment.pg. 20 - 22a. Thermostat.pg. 20b. Washer/Dryer..pg. 21 &22c. Garbage Disposalpg. 22d. Pest Controlpg. 23e. Emergency Features.pg. 238. Grilling Laws.pg. 249. Resident Referral Program..pg. 25Welcome to Eco Park ApartmentsThank you again for choosing to live with us this year. At Eco Park we strive to provide a professional and friendly living experience so that, as at all Axiom Properties communities, you will feel like you are Always Home. We have created this handbook for you as a part of that experience. This handbook contains an outline of polies, guidelines, and other useful information for your stay here at Eco Park. Please be aware of the fact that this handbook will be updated as deemed necessary, and does not include all possible information you may need while living here. Please feel free to contact the leasing office with any questions you may have.

Meet the Staff

The OfficeOffice HoursMonday Friday 8:30 A.M. 5:00 P.M.Please be aware that we do not have regular Saturday hours for the majority of the year.Holiday Hours:Memorial Day CLOSED4th of July CLOSEDLabor Day CLOSEDHoliday Gala 8:30 A.M. 12:00 P.M. The Axiom Properties Holiday Gala typically takes place on the 2nd Friday of December. Please watch the community board in the computer lab and the Eco Park facebook page for further details as they become available.Christmas Eve - 8:30 A.M. 12:00 P.MChristmas Day CLOSEDNew Years Eve - 8:30 A.M. 12:00 P.MNew Years Day CLOSEDPLEASE BE AWARE THAT ALL OFFICE HOURS ARE SUBJECT TO CHANGE

Contact InformationOffice Phone: 815-517-1780E-mail: leasing@ecopark-apts.comWebsite: www.ecopark-apts.comFacebook: www.facebook.com/EcoParkApartments

Crime Free Housing InitiativeThe following section goes into the terms of the Crime Free Housing Initiative, the addendum for which you signed upon move-in, as instituted by the city of Dekalb in January of 2013. It has been pulled directly from the municipal code, chapter 10, section C. For questions about the Crime Free Housing Initiative, or more information about what constitutes a disorderly house, please consult the city municipal code chapter 52, section 6, or contact Carl Leoni, the Director of Crime Free Housing, at 815-748-8434.

Municipal Code - City of DeKalb Chapter 10, Section C.Crime free agreement: In consideration of the execution or renewal of a lease of the rental unit identified in this lease (the leased premises), Owner (or Owner's agent or representative) and resident/tenant agree as follows: 1. The Tenant, any member of the tenant's household, Tenant's guest(s), and any person under Tenant's control shall not engage in or facilitate unlawful activity in, on, at or about the leased premises at. 2. The Tenant, any member of the tenant's household, Tenant's guest(s), and any person under Tenant's control shall not permit the leased premises to be used for, or to facilitate, unlawful activity, regardless of whether the individual engaging in such activity is a member of the household, or a guest. 3. The Tenant, any member of the tenant's household, Tenant's guest(s), and any person under Tenant's control shall not engage in or facilitate any breach of the lease agreement that jeopardizes the health, safety, and welfare of the landlord, his agent, or other tenant, or involves imminent or actual serious property damage. 4. The Tenant is vicariously liable for the unlawful activity of any member of the Tenant's household, Tenant's guest(s), and any person under Tenant's control, whether or not the Tenant had knowledge of the activity or whether or not the household member or guest was under the Tenant's control. 5. In case of conflict between the provisions of this addendum and any other provisions of the lease, the provisions of this addendum shall govern. 6. For purposes of this Lease Section, unlawful activity shall mean: (i) Any offense defined and prohibited by Section 6-16 (Prohibited Sales and Possession) or Section 6-20 (Purchase or Acceptance of Gift of Liquor by Persons Under Age 21) of the Liquor Control Act of 1934, 235 ILCS 5/6-16 and 5/6-20, or similar City of DeKalb ordinance. (ii) Any offense that constitutes a felony or misdemeanor under the Illinois Criminal Code of 1961, 720 ILCS 5/1-1 et seq. (iii) Any offense defined and prohibited by Chapter 52, Offenses against Public Peace, Safety and Morals of the City of DeKalb Municipal Code. Chapter 10 - 4 Municipal Code - City of DeKalb Chapter 10, Landlord-Tenant Regulations (iv) Any inchoate offense defined and prohibited by Article 8 (Inchoate Offenses) of the Criminal Code of 1961, 720 ILCS 5/8-1, et seq., which is relative to the commission of any of the aforesaid principal offenses. 7. Violation of any of the above provisions shall be a material and irreparable violation of the lease and good cause for termination of the tenancy, provided, however, a tenant shall not be retaliated against nor evicted when merely a victim of any unlawful act prohibited herein, but shall be responsible for the acts of his/her guests and persons under his/her control. A single violation of any of the provisions hereof shall be deemed a serious violation and material non-compliance with the lease. It is understood and agreed that a single violation shall be good cause for immediate termination of the lease. Unless otherwise provided by law, proof of violation shall not require criminal conviction, but shall be by a preponderance of the evidence. Tenant consents to venue in any court within the county wherein the unit is located in the event Owner initiates legal action against the tenant. Tenant hereby waives any objection to any venue chosen by Owner.

Community InformationRules and Regulations1. RENT - Rent is due on the first of every month regardless of it being a weekend or holiday. Rent not paid by the close of the business day on the third of the month will incur a late fee of $50. No cash is accepted: we accept personal checks, Cashiers Check, Money Order and Visa/MasterCard. Your cancelled check acts as your receipt. Rent not paid by the close of the business day on the eight of the month will incur an additional late fee of $50.00 and legal proceedings for Eviction and Detainer will commence. All NSF checks will be assessed a $50.00 fee plus late charges. After one NSF check is received all future rent must be paid either by Cashier's Check, Money Order, or Credit Card.

2. APARTMENT HOUSEKEEPING/REFUSE DISPOSAL - Apartments are to be kept in a clean, orderly, and sanitary fashion. Drainpipes shall be kept clear of cooking grease, sanitary napkins, hair, and other debris. All cooking grease must be poured into tin cans and thrown out. Trash must be bagged properly and deposited in the dumpsters. No garbage is allowed (even temporarily) in halls, balconies, or on the grounds.

3. QUIET HOURS Eco Park does have official quiet hours that all residents need to respect. These hours begin at 10:00 p.m. Sunday Thursday and go to 8:00 a.m. On Fridays and Saturdays quiet hours begin 11:00 p.m. and last until 8:00 a.m.

4. PETS - Caged animals (rabbits, ferrets, etc.) are permitted in all apartments at no additional cost or notification to the office. Cats are also allowed in any unit as long as proper deposits and documentation have been completed. DOGS ARE ALLOWED IN THE 755 AND 775 BUILDINGS ONLY. This includes dog sitting. Any unit found to have a dog in breach of contract will be fined the full pet deposit of $300, the dog will be removed, and the resident(s) risk eviction.

5. VEHICLE PARKING - All Tenants must register their cars with the office prior to occupancy. Vehicle stickers will be issued at move in. Stickers must be displayed in the auto's front passenger side window at the bottom. In the event a replacement sticker is needed, the old sticker must be returned to the office or a replacement charge of $35.00 will be assessed.

6. FUTURE RESIDENT PARKING SPACE- There is one future resident parking space located in front of the leasing office. Any resident found parking there will be assessed a $20 fine per occurrence.

7. BICYCLES- Bicycles must be stored on one of the bike racks located on the property. You may also store them in your apartment or on your balcony, but they CANNOT be chained to any balcony posts, trees, or anything on the property other than bike racks. Any bike found to be chained to a balcony post or tree is subject to be removed by our staff at owners expense.

8. CIGARETTE BUTTS- Cigarette butts are not allowed to be thrown on to the grass anywhere on the property. They must be disposed of in a metal container. Any apartment that has cigarette butts outside of the balcony is subject to fines.

9. GRILLS- Residents may have small portable grills. However, these grills CANNOT be stored on the balcony per the City of DeKalb Fire Code. When in use, they must be at least 15 feet away from the building. We also do not allow grills to be chained to balcony posts or trees on the property. Any grills that are chained to balcony posts or trees are subject to be removed by our staff at owners expense.

Pet RulesCaged animals - Caged animals (rabbits, ferrets, etc.) are permitted in all apartments at no additional cost or notification to the office.Cats - Cats are also allowed in any unit as long as proper deposits ($300 deposit, $25 per month in pet rent for 1 cat, $35 for 2) and documentation (Pet Addendum)have been completed.Dogs Dogs are allowed in the 755 and 775 buildings ONLY. There is to be no dog-sitting and they cannot visit with your guests. Whether or not they belong to you, you are responsible for any dog that you or your guests bring onto Eco Park property. If a dog is found in your apartment for ANY length of time for ANY reason you will be subject to a $300 fine (the equivalent of a pet deposit) and possible eviction from the apartment for breach of contract. There will be no warnings.Dog Rules1. All dogs must be registered with Eco Park Apartments with all applicable fees and rent being paid.2. No aggressive breeds are allowed at Eco Park. This includes, but is not limited to, Pit Bulls, Pit Bull mixes, German Shepherds, etc. Any aggressive breed found in unit will be subject to a $300 fine and possible eviction from the apartment for breach of contract.3. Proof of up-to-date vaccinations must be provided to Eco Park Apartments within 2 weeks of the dog taking up residence in the apartment or it will be subject to immediate removal.4. All dogs must be kept on a leash at all times and that leash must be held by their person at all times. Any dog found loose will be subject to a $150 fine on the 1st offense. Repeat offenders will be subject to additional fines and possible removal.5. Any tenant found not picking up and properly disposing of the waste from their dog will be subject to a $250 fine. Repeat offenses will be subject to a $500 fine.6. Any dog that acts in an aggressive manner towards another dog, tenant, or staff member will be subject to a $500 minimum fine and may be removed from the unit.The Online Resident PortalThe online resident portal can be accessed via the Eco Park Apartments website, www.ecopark-apts.com. The resident portal gives you the ability to pay rent via a credit card, set up automatic payments, place online work orders, and will also give you access to your account ledger, including any balance owed, at any given time.In order to access the resident portal you will to create an individualized login and password. Please be careful when entering your e-mail address. If there is a typo we have no way of changing it. You will also need a registration code, which is individual to each resident, which can be found below._____________________________________________________________NameRegistration Code_____________________________________________________________NameRegistration Code_____________________________________________________________NameRegistration Code_____________________________________________________________NameRegistration Code

Rent PaymentsPayment ScheduleThis is how the payment schedule works for every month, regardless of holidays or weekends: 1st of the month: Rent is due 4th of the month: First late fee of $50 and 5 day Notice of Lease Termination sent 9th of the month: Second late fee of $50 is applied 15th of the month: If no contact has been made, residents file will be sent to attorney for evictionPayment arrangements If you are unable to make you monthly rent payment for a month, a payment arrangement can be made. They must be signed by the 1st of the month and each resident is allowed 1 payment arrangement per lease term. Please come in the office to set up. Payment arrangements do not negate late fees, all fines accrued still apply. All payment arrangements must have full balance (all rent, late fees, and nsf fees) of resident(s) debt paid by 9:00AM on the 20th day of the month All payment arrangements must pay 30% of the full balance owed at the time the payment arrangement is signedHow to PayPlease be aware that we do not accept cash or money orders in the office at any time or for any reason. We accept the following types of paymentsHow to PayPlease be aware that we do not accept cash or money orders in the office at any time or for any reason. We accept the following types of payments: Check both personal and certified/cashiers check are accepted Online payment through resident portal- www.ecopark-apts.com 3% fee for credit card transactions $2.95 fee for debit card payments $1.00 fee for online check payments Monthly auto debit option available on resident portal

What a Personal Check Should Look LikePlease have all checks made out to Eco Park ApartmentsWIPS PaymentsOur office does not take paper money orders in our office. If you prefer to pay via money order you will need to use the WIPS program. 1. Pick up a WIPS card in the leasing office. Please be aware that you must wait at least 24 hours before you can use the WIPS card to make any kind of payment.2. Take the WIPS card and cash payment to the customer service counter at the Dekalb Hy-Vee or t...