Effective Listening Skills - Presentation

  • Published on
    16-Nov-2014

  • View
    106

  • Download
    3

Embed Size (px)

DESCRIPTION

Powerpoint about Effective Listening Skills which includes a video attachment about conversation between G. Bush & C. Rice.

Transcript

<p>EFFECTIVE LISTENING SKILLSBUSINESS COMMUNICATION</p> <p>IMPORTANCE OF EFFECTIVE LISTENING</p> <p>What Is Hearing? A process of perceiving sound by detecting vibrations via ears. Physical ability. The auditory faculty.</p> <p>What Is Listening? Absorption of the meanings of words and sentences by brain. An active process receive, construct &amp; respond (Emmert, 1994) A trained skill. Hearing with purpose.</p> <p>Purpose Of Listening Receive information Follow instructions Evaluate information Pleasure Empathize</p> <p>TYPES OF EFFECTIVE LISTENING</p> <p>Types Of Listening SkillsActive Appreciative Attentive Biased Casual Comprehension Critical Content Deep Dialogic Discriminative Empathetic Evaluative False Full High-integrity Inactive Informative Initial Judgmental Partial Reflective Relationship Sympathetic Therapeutic Total Whole-person</p> <p>Types Of Listening SkillsActive Appreciative Attentive Biased Casual Comprehension Critical Content Deep Dialogic Discriminative Empathetic Evaluative False Full High-integrity Inactive Informative Initial Judgmental Partial Reflective Relationship Sympathetic Therapeutic Total Whole-person</p> <p>Taxonomy of listening by Wolvin &amp; Coakley, (1979,1988)</p> <p>BARRIERS TO EFFECTIVE LISTENING</p> <p>Barriers (1) Physiological limitations Inadequate background Information Partial listening and distractions Fear being influenced or persuaded</p> <p>Barriers (2) Selective Perception Selective Memory Selective Expectation</p> <p>Barriers (3) Interferences from emotions Bias and being judgmental Avoid evaluative judgment</p> <p>SURVEY, RECOMMENDATIONS &amp; CONCLUSIONS</p> <p>Effective Listening Video</p> <p>Data Analysis - Objectives1. Identify the key element skill in communication. 2. Evaluate the managers listening skill.</p> <p>Data Analysis - Facts A manufacturing firm 8 Male &amp; 22 Female 20 to 55 years old Education Level (Secondary and above)</p> <p>Findings Of Survey (1)Communication Skills Chart</p> <p>Re ad in g , 4% W r itin g , 7% Sp e ak in g , 16%</p> <p>L is te n in g , 73%</p> <p>Findings Conclusion</p> <p>LISTENING is the most important skills an employee should possess.</p> <p>Findings Of Survey (2)Listening Skills - Managers40 43 45 40 35 Percentage (%) 30 25 20 15 10 5 0 1 0 2 3 4 5 0 17</p> <p>40 43 17 0 (%) Listening 0 Rate ( 1 being the lowest &amp; 5 being the highest )</p> <p>Findings Conclusion</p> <p>Managers have average or lower listening ability.</p> <p>Recommendations</p> <p>CONCENTRA TE ACKNOWLED GE</p> <p>RESPOND EMPATHIZE</p> <p>Conclusions EFFECTIVE LISTENING Differs from HEARING CRITICAL ELEMENT LEARNED</p>