Effective Listening Skills - Presentation

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Powerpoint about Effective Listening Skills which includes a video attachment about conversation between G. Bush & C. Rice.

Text of Effective Listening Skills - Presentation

EFFECTIVE LISTENING SKILLSBUSINESS COMMUNICATION

IMPORTANCE OF EFFECTIVE LISTENING

What Is Hearing? A process of perceiving sound by detecting vibrations via ears. Physical ability. The auditory faculty.

What Is Listening? Absorption of the meanings of words and sentences by brain. An active process receive, construct & respond (Emmert, 1994) A trained skill. Hearing with purpose.

Purpose Of Listening Receive information Follow instructions Evaluate information Pleasure Empathize

TYPES OF EFFECTIVE LISTENING

Types Of Listening SkillsActive Appreciative Attentive Biased Casual Comprehension Critical Content Deep Dialogic Discriminative Empathetic Evaluative False Full High-integrity Inactive Informative Initial Judgmental Partial Reflective Relationship Sympathetic Therapeutic Total Whole-person

Types Of Listening SkillsActive Appreciative Attentive Biased Casual Comprehension Critical Content Deep Dialogic Discriminative Empathetic Evaluative False Full High-integrity Inactive Informative Initial Judgmental Partial Reflective Relationship Sympathetic Therapeutic Total Whole-person

Taxonomy of listening by Wolvin & Coakley, (1979,1988)

BARRIERS TO EFFECTIVE LISTENING

Barriers (1) Physiological limitations Inadequate background Information Partial listening and distractions Fear being influenced or persuaded

Barriers (2) Selective Perception Selective Memory Selective Expectation

Barriers (3) Interferences from emotions Bias and being judgmental Avoid evaluative judgment

SURVEY, RECOMMENDATIONS & CONCLUSIONS

Effective Listening Video

Data Analysis - Objectives1. Identify the key element skill in communication. 2. Evaluate the managers listening skill.

Data Analysis - Facts A manufacturing firm 8 Male & 22 Female 20 to 55 years old Education Level (Secondary and above)

Findings Of Survey (1)Communication Skills Chart

Re ad in g , 4% W r itin g , 7% Sp e ak in g , 16%

L is te n in g , 73%

Findings Conclusion

LISTENING is the most important skills an employee should possess.

Findings Of Survey (2)Listening Skills - Managers40 43 45 40 35 Percentage (%) 30 25 20 15 10 5 0 1 0 2 3 4 5 0 17

40 43 17 0 (%) Listening 0 Rate ( 1 being the lowest & 5 being the highest )

Findings Conclusion

Managers have average or lower listening ability.

Recommendations

CONCENTRA TE ACKNOWLED GE

RESPOND EMPATHIZE

Conclusions EFFECTIVE LISTENING Differs from HEARING CRITICAL ELEMENT LEARNED

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