KỸ NĂNG PHỎNG VẤN CĂN BẢN

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  • 1. 1 LM TH NO H YU MN V TR LNG CHO BN?
  • 2. 2 Chc mng! Bn va hon tt mt CV y n tng v mt l th gii thiu y chm cht cho cng ty m mnh m c, v bn c c mt cuc hn phng vn.Tht tuyt! Bn vt qua c bc u tin. By gi s l phn th v, v thng l gay go nht trong cuc sn tm vic - bui phng vn. Ti Sao Phi Phng Vn? To c n tng trn h s l mt chuyn. Bng cp, k nng v kin thc d nhin l quan trng; Tuy nhin kh nng lin kt vi nhng ngi xung quanh, to c mi quan h, v th hin c thi tch cc l mt cu chuyn hon ton khc. Mt s ngi thm ch cho rng bui phng vn cn quan trng hn nhng g bn vit trong n xin vic.Tng t nh hn h, d nhin bn s khng hi ci mt ngi bn cha gp bao gi, cho d l ngi ny c gii thiu rng s rt hp vi bn. xc nh bn c ph hp c vi mt t chc khng ch cn c vo qu trnh o to m bn c, hay l nhng kinh nghim lm vic ca bn trc y. Nhng yu t khc nh tnh cch, k nng giao tip, hay thm ch ngoi hnh, u gp phn vo s ph hp ca bn vi t chc. Qu trnh phng vn to c hi cho ngi phng vn khng ch kim tra v nhng bng cp ca bn m cn xem bn c th giao tip vi ngi khc v th hin c thut i nhn x th hay khng. Lun nh rng, bui phng vn nh l mt con ng hai chiu. Hy ngh bui phng vn l mt cuc tr chuyn m qua bn th hin c nhng thnh tch v k nng ca mnh, cng nh xc nh rng t chc ny liu s ph hp vi bn hay khng. Ni cch khc, bn nn dng bui phng vn tm hiu v t chc v i ng m c th bn s tham gia, xem liu cng vic c th lm bn cm thy hng hi i lm mi bui sng hay khng.
  • 3. 3 Cho Mng n Vi Vic Bn Hng Bui phng vn l mt qu trnh bn hng lin tc, m mc tiu l rao bn c mt sn phm y gi tr - chnh bn. ng vt ra khi trng thi ca ngi bn hng. Chc chn l bn mun bit cng vic ny s tr bao nhiu, nhng li ch l g, bao nhiu ngy ngh mt nm, v bn c th mc jeans vo th su c hay khng. Nhng d nhin cho n khimn hngny cbn, nhng cu hi trn l hon ton khng ph hp. ng t hi c hi ca mnh bng cch hng cu chuyn ca bui phng vn v nhng cu hi kiuti c li g trong chuyn nytrc khi cng vic c giao cho bn. Nu nh bn khngbntrc, qu trnh phng vn s kt thc vi mt trong nhng l th t chi yhi hng. Hy nh rng khi qu trnhbnhon tt v cng vic c giao cho bn, s cn rt nhiu thi c hi tr li cc cu hi nh vy. Khng nhng vy lc ny bn c mt n by tha thun, v bn gy c n tng vi nh tuyn dng v h khng th ch n khi bn tham gia.
  • 4. 4 Google, Google, Google Nu bn ngh bn lm xong bi tp v nh, hy ngh li. to c mt bi phng vn ni bt so vi nhng ng vin khc l hon ton nh vo nghin cu v chun b. khi u, ngay c trc khi c mi phng vn, qu trnh nghin cu cho bn mt s gi chnh sa CV, nhng dn chng, mc tiu pht trin ngh nghip, v c ngn ng ca bn ph hp vi tm nhn, mc tiu, gi tr, v vn ha ca t chc. u t thi gian nghin cu v t chc, ngay c khi ch l tm Google v t chc hay l v ngi phng vn, v ngnh ngh m t chc ny tham gia, s gip trang b cho bn mt s thng tin v to c n tng ng nh vi ngi phng vn. Chun b trc nh c th gip bn t c: Gi cho bn v nhng g l quan trng i vi t chc v nhng hot ng ang v sp din ra. Cho php bn chun b cho nhng cu hi v cc k nng v trnh ca mnh theo hng m chng c lin quan n t chc v cng vic ca bn Bn c th tm hiu v c cu t chc, cc thnh vin qun l ca t chc Bn c th c v i ng phng vn v tm c cch to c quan h v th hin c s quan tm vi i ng v cng vic Bn c th nm bt v nhng i th cnh tranh ca t chc, cch h tr lng cho nhn vin, v nhng th thch m c ngnh ang phi i u Cho bn thm kh nng m phn khi bn nhn c cng vic Ghi ch: rng chnh nhng ngi phng vn cng s tm hiu v bn. Nn bit v nhng thng tin no m ngi khc c th tm c v bn thng qua google hoc nhng ngun khc.
  • 5. 5 n Mc Thnh Cng Mt bui phng vn cng l cuc gp kinh doanh, v bn ch c mt c hi to c n tng u tin. Cho d l gp phng vn vn phng hay mt ni no khc v d nh trung tm hng nghip trng i hc, phng hp ti khch sn, hay nh hng, bn nn n mc lch s, chnh t. Ngoi ra, ngay c khi cng vic ca bn thuc v mt ngnh c mi trng n mc thoi mi, chn y phc mang tnh chuyn nghip vn to n tng tt v cng l mt cch by t s tn trng v nh nhn i vi ngi phng vn. Do vy, hy chn la cn thn ty theo tnh hung, nhng nn cn nhc mt vi iu sau: Trang phc cho nam v n nn l mt b vest c may ph hp Nam nn smi o trng, trn vi c vt chng chc N nn mc o s mi kn o ng s dng qu nhiu nc hoa Gii hn v lng trang sc hay nhng phc trang ph (ng h, vng eo tay...) Nam nn co ru sch s Giy nn to cm gic d chu, nhng vn mang phong cch chuyn nghip ng mang ba lbihay cp xch ln xn ng mang theo chai nc ca bn ng ht thuc hay nhai ko
  • 6. 6 Bi Gii Thiu Nhanh Dnh cho tt c cc loi v hnh thc ca bui phng vn, bn nn chun b mt bi gii thiu nhanh lm bn ni bt so vi cc ng vin khc. Mt bi qung b l cu gii thiu ko di 30 giy, tr li cho yu cuhy ni cho chng ti v bn thn bn. Cu tr li ca bn nn nhn mnh vo cc k nng, kinh nghim, v tnh cch khin bn l ngi ph hp cho v tr ny, v nhng iu ny s l mt im c th ng ch cho nh tuyn dng. V d bn s bt u vi s khng nh hnh nh bn thn theo hng v mt bng cp hay chuyn mn. Ti hc chuyn ngnh kinh doanh, vi nh hng tp trung v marketing. Sau , cho thm nhng chi tit khc v bn thn khin bn l ngi ph hp vi cng vic. Bi gii thiu kiu ny cng l mt cng c hu hiu bn gii thiu bn thn mnh trong nhiu tnh hung giao tip. Vit bi gii thiu ny ra, v luyn tp cho ti khi bn c th trnh by mt cch mch lc v t nhin.
  • 7. 7 Tr Li Cu Hi Lng Bng ng S D l bn ang phng vn kiu no, sm hay mun th vn lng bng s c cp. V thng xuyn hn, chng s c cp trong qu trnh ban u loi ra nhng ng vin nm ngoi khong lng xut. ng t bn vo chn mnh! Tr li cu hi vi mt con s l cch hon ton khng c li. Nu cu tr li ca bn qu cao, bn s b loi. Cn cu tr li ca bn qu thp, s l mc lng bn c nhn. Cch tip cn tt nht l tr li rng mc lng ca bn c th tha thun. Th hin hng th ca bn c lm vic cho t chc, v nhn mnh rng bn mong mun tm hiu thm v v tr. ng b thc p a ra mt gi tr con s.
  • 8. 8 Chun B Cho Cc Loi Phng Vn Khc Nhau Nu c, tm hiu xem hnh thc v kiu phng vn bn sp gp. iu ny s quyt nh loi cu hi bn s c hi v cho php bn chun b trc nhng cu tr li khin bn ni bt so vi cc ng vin khc. C ba loi phng vn m bn c th s gp trn con ng tm vic: phng vn truyn thng, phng vn thin v hnh vi, hoc l phng vn v trng hp. Mt kiu khc na l phng vn hng v tnh hung, kiu ny cng tng t nh phng vn v hnh vi, nhng phng vn v hnh vi tp trung vo nhng kinh nghim trong qu kh, trong khi phng vn mang tnh tnh hung hng v bn s phn ng nh th no khi i din vi mt s tnh hung c th. Hu ht, bn s gp yu t ca cc loi phng vn ni trn kt hp trong mt bui phng vn, bi vy, hy xem qua mi loi v cn nhc mt s cu m bn c th c hi.
  • 9. 9 Phng vn thng thng (Hay phng vn truyn thng) : Mc tiu ca Phng vn thng thng l ngi phng vn tm hiu thm v bn, ti sao bn mun c nhn cng vic ny, v ti sao h nn nhn bn. Nhng cu hi theo Phng vn thng thng c th bao gm: Hy ni cho ti nghe v bn thn bn. Ti sao bn mun lm v tr ny? Bn cho rng thnh tu ln nht ca mnh l g? Tht bi ln nht ca bn l g? Bn cho rng u im ln nht ca mnh l g? Yu im ln nht l g? Ti sao bn li cm thy mnh l ng vin tt nht cho cng vic ny? Bn thch v khng thch g sp hay qun l c ca mnh? Hy cho mt vi v d khi bn lm vic cng mt i nhm v nhng ng gp c th ca bn cho i nhm v cho mc tiu ca nhm. Nhng g bn c hc trng i hc trang b kin thc cho bn ng tuyn v tr ny nh th no? Mc lng mong mun ca bn l bao nhiu?
  • 10. 10 Phng vn mang tnh hnh vi v phng vn mang tnh tnh hung: Mc tiu ca c hai loi phng vn ny u hiu c bn x l, hay s x l vi mt s tnh hung v mt s vn nht nh. Cch nhn v hnh vi s hi v qu kh ca bn, v phng vn mang tnh tnh hung s tp trung vo nhng tnh hung v vn trong tng lai. Cu hi mang tnh hnh vi c th gm: Miu t mt tnh hung khi bn l ngi ng u mt i ng, v mt s ngi trong i ng ny bt ng vi bn v cch m i s tip cn x l mt vn . Bn lm g? c trng hp no m bn phi thuyt phc ngi khc nhn mt ch nh, hay mt im trong tha thun? Hy k cho ti nghe v vic . K cho ti v mt ngi thy hoc ngi sp kh tnh. Bn lm g c th lm vic c vi ngi ny. K v mt ln m s sng to ca bn dn n mt sn phm mi hay gii php mi cho mt vn no . Cu hi mang tnh tnh hung c th nh: Nu nh bn l lnh o mt i ng vi mt d n ang b mc kt bi mt kh khn ng k, v bn ang v tr khng c iu kin theo st c i ng, bn s lm gi? Kiu gim st no bn cho l ph hp khi cng vic ca bn c thi gian hon thnh st sao? Bn s lm g khi cng vic cn phi hon tt v khng thi gian thu thp y cc thng tin cn thit? Nh bn thy, nhng cu hi ny i hi bn phi c nhng kinh nghim v cu chuyn tht s. Do vy, hy bt u ngh v nhng thnh cng ca bn, nhng kh khn bn vt qua, nhng i ng m bn tng tham gia, v v d v k nng lnh o ca bn. Sau xy dng mt cch thuyt phc v sc tch nhng cu chuyn m bn thy l rt hu dng khi phng vn. Cn chc rng nhng cu chuyn ca bn th hin c thi tch cc v kh nng hp tc vi ngi khc. Bn khng bao gi mun ni v ngi khc mt cch tiu cc bi chng s li d v xu i vi ngi phng vn. Luyn tp c th ni mt cch trn tru v mch lc, nh vy cu tr li ca bn s c truyn t mt cch ng thuyt phc hn.
  • 11. 11 Phng vn v tnh hung c th: Phng vn v trng hp thng c s dng bi cc cng ty t vn v nhng cng ty u t ngn hng. Loi phng vn ny c thit k tm hiu v k nng gii quyt vn , k nng lng nghe, v giao tip, cng nh kh nng suy ngh nhanh trong nhng tnh hung p lc v sau vi mt cch y thuyt phc v sc tch, tm li kt lun ca mnh. Phng vn tnh hung thng din ra nh sau: Ngi phng vn s gii thiu v mt vn trong kinh doanh m mt t chc ang phi i u. Vn c th l v d hay thc t v t chc c th ch l gi nh, nhng thng thng s l cu chuyn ca t chc ang phng vn bn. u tin ngi phng vn s gii thiu vin cnh, nhn mnh v vn kinh doanh, v cho mt vi d kin quan trng vi vic gii quyt c vn . Bn s c yu cu xc nh c vn ct li, t cu hi tm hiu thm cc d kin, phn tch vn nhanh chng, v cui cng l ph nbng cch a gii php cho vn . Nhn chung, khng c cu tr li no l hon ton ng, do vy thnh cng ca bn da vo s chn chn trong cch ngh, tnh trc tip vi cu hi, tnh hp l trong kt lun v s t tin cng vi nhng k nng i nhn x th c th hin qua bi tp. Hu ht nhng tnh hung s gii hn trong vng 15 n 30 pht, v bui phng vn s c hn mt tnh hung. chun b cho loi phng vn ny, nghin cu nhng loi vn m t chc thng hay gp phi. S c nhiu nhng thng tin v ti liu hu dng trong vic chun b cho nhng tnh hung cp trong lc phng vn. Tht ra, mt vi cng ty tuyn dng s dng nhng loi phng vn ny, v d nh Bos- ton Consulting Group, cung cp v d trn website ca h, bao gm c nhng tnh hung cn c gii quyt. Vault.com l mt ngun kh tt tm hiu thm v phng vn mang tnh tnh hung, v Harvard Business School cng to ra mt chui cc tnh hung thc tp v thng bn c th tm c chng trong th vin ca trng i hc, hoc th vin ca trung tm hng nghip. Mt vi gi khc tip cn vi phng vn tnh hung l: Lm quen vi phn tch cc tnh hung, n khng cn xa l vi bn i u lc phng vn Thnh lp nhm luyn tp cc tnh hung. Kh c th t c hiu qu khi phn tch m mt mnh, bi y l mt qu trnh tng tc m k nng i nhn x th ca bn cng khng km quan trng so vi kt lun ng ni dng di. Tp ni bi phn tch ca bn khng s dng nhng t m nhhay umv tp a ra cu kt lun mt cch sc tch. Lun nh lng nghe l k nng quan trng nht trong t vn v x l mt bi phng vn tnh hung. Tp trung vo tnh hung chnh v ng b sa ly vo nhng chi tit ph Vic im lng c th chp nhn c khi m bn phi suy ngh v cu hi v cu tr li, nhng ng to ra khong lng qu lu, gy mt thoi mi vo phn ng ca ngi phng vn. Nhng phn ng ny s cho bn du hiu khi bn ang i sai hng Suy ngh ra ngoi vng an ton. Suy ngh sng to l c im ca nh t vn tt, do vy ng ngi bc l kh nng ny trong bui phng vn Th gin v ngh rng y l mt bui trao i v kinh doanh hn l mt bi kim tra
  • 12. 12 Nu nh bn ang phng vn cho mt v tr trong lnh vc u t ngn hng, t vn, hoc cng ngh thng tin, bn c th s c hi mt s bi ton logic. Cng nh phng vn v cc tnh hung, nhng bi ton ny tp trung vo vic bn tip cn gii php nh th no. Nhng bi ton ny hu ht khng lin quan g n tnh hnh kinh doanh v hu ht cc bi ton u c cu tr li chnh xc. Tht ra hu ht cc bn tng tri qua nhng bi ton tng t lc tuyn vo i hc. Thnh thong nhng bi ton logic l mt phn ca cuc gii thiu phng vn qua in thoi, v do vy bn nn chun b x l chng ngay t lc u ca bi phng vn. Ngn gn, hy luyn tp nhng cu ton c rch v ng s:Nu mt on tu i t Cleveland theo hng ng v mt on khc i t Pittsburg theo hng Cleveland, khi no th chng i ngang qua nhau?. Ngoi nhng bi ton logic bn c th c yu cu tnh nhng bi ton ti chnh hoc xc xut nh mt phn ca nhng bi phng vn tip theo qua in thoi. Nhng cng ty tin hc hay cng ngh thng tin nh Microsoft s yu cu bn thc hin mt s k nng v lp trnh, cng nh kin thc v h thng trong mt hoc hai ln u phng vn qua in thoi. Do vy, bn cn chun b my tnh, cng nh trau chut nhng k nng ca mnh trc nhng bi phng vn ny.
  • 13. 13 Chun B Cho Cc Cch Thc Phng Vn Khc Nhau Vi s pht trin ca h thng thng tin lin lc hin nay, phng vn c th thc hin c vi nhiu cch khc nhau. D vy, hu ht cc bui phng vn c thc hin qua in thoi hoc trc tip, vi mt s t hn na l phng vn s dng webcam v micro. Phng vn qua in thoi: Nhn chung, ln u tin tip cn vi t chc sau khi bn np CV s l mt cuc gi yu cu mt cuc phng vn qua in thoi. ng cm thy rng mnh ang phi nhn phng vn ngay lp tc , nhng hy nhit tnh v tp trung vo hn mt khong thi gian thch hp. Mt vi gi bao gm: Hn vo khong thi gian no m bn bit chc l bn s c s ring t v tp trung c. S dng my bn thay cho di ng c th nghe r hn. Tm hiu xem ai s l ngi ni chuyn vi bn v v tr ca h trong t chc. Xc nh k li ngy gi ca cuc gi, v kim tra li mi gi nu cn. Thng thng, cuc gi phng vn u tin ch l phc v cho mc ch sng lc ng vin, nht l khi bn l mt trong nhiu ng vin cho cng v tr. Cuc phng vn c th s c thc hin bi ngi s thu bn, mt th k, mt chuyn vin nhn s, mt hi ng hay nhm. Nu cuc gi c thc hin bi mt th k hay mt ngi thuc phng nhn s, bn nn c k hoch cho nhng cu hi khi qut v thi gian bn c th lm vic c, mc lng mong i, v lm r mt vi im trong CV ca bn. Nhn chung, cuc gi thng s i theo hng phng vn thng thng. Thnh tht v ng tr li nhiu hn nhng g bn c hi. Nu cuc phng vn c thc hin bi ngi thu bn, hoc i ng m bn c th s lm vic cng, nn chun b nhng cu hi c lin quan n uy tn v trch nhim ca v tr m bn mun nhn. y thng l mt cuc phng vn thng thng, nhng s bao gm mt vi cu hi mang tnh hnh vi hoc tnh hung. ng qun xem li CV v n xin vic ca bn, bi cc cu hi thng s xoay quanh chng. Nghin cu v xem li nhng ti liu xin vic ca mnh, bn s c kh nng on c mt s cu m bn sp c hi. Nu nh bn c nhng l hng hoc khuyt im trong qu trnh o to hoc lm vic ca mnh, bn nn chun b trnh by nhng c tnh v n lc khc ca bn c th b p v vt qua nhng khuyt im ny.
  • 14. 14 Li th khi tr li phng vn qua in thoi l bn c th tr li v ghi ch cng lc. S dng nhng chm u dng ghi ch t nhc mnh v nhng im m bn mun ni. ng c cu tr li ca mnh. im bt li ca phng vn qua in thoi l bn khng th nhn thy phn ng ca ngi phng vn mnh v on xem cu tr li ca mnh c i ng hng hay khng. Do vy, cn lng nghe k v nhn ra c s ngp ngng hoc bi ri ca ngi kia. ng vi vng khi tr li cu hi m hy hi thm lm r khi gp mt cu hi m bn cn thy m h. Cui thi gian phng vn, bn s c hi rng bn cn g mun hi thm. Lun trnh xa nhng cu nh Quyn li ca ti l g?. y l mt c hi bn th hin s quan tm ca mnh n ngi phng vn vi mt cu hi hoc bnh lun lin quan n vic anh hoc c ny lm t chc bao lu v nhng g a h n vi t chc ny. Hu ht mi ngi mun ni v bn thn mnh hn l nghe ngi khc ni v bn thn h. Hn na, th hin s quan tm vi ngi phng vn s cho thy bn l mt ngi lm vic theo i nhm. y l lc m bn c th nghin cu v ngi phng vn ca mnh. V d bn c th nhc n mt bi vit ca ngi phng vn, hoc mt thnh cng no c bit n. Mt s chuyn gia gi rng chng ta nn n mc trang trng khi phng vn qua in thoi v nn ng hn l ngi trong sut cuc ni chuyn. L do l bn s c ging ni v s th hin tt hn. Mm ci v hnh ng si ni s gip bn gi c mt ging ni y nhit huyt v truyn c s tch cc ca mnh sang u dy bn kia.
  • 15. 15 Phng vn trc tip: By gi bn qua c cuc phng vn qua in thoi mt cch y n tng v tin ti vng phng vn trc tip. Chc mng! Mt li khuyn n gin cho bn: ng ph hng n bng vic n tr. Tht ra, hy lp ra k hoch n sm hn na ting trc bui phng vn, nhng ng t v qu lo s bng cch ch thng bo vi tip tn 15 pht trc gi hn. Chng ti khuyn bn hy i th bit r ng n vi a im phng vn. Tng t, cho mt bui phng vn ti vn phng lm vic, bn s nhn c li mi v cuc gp s c sp xp qua in thoi. Hy linh hot v thoi mi. Bn c th c v nghe mt vi kin v u l v tr c li nht trong th t cc ng vin. C th cho rng ng vin u tin s nh l ngibt nhpcho nhng ngi sau ny, v ngi cui cng, c l l ngi d nh nht. Nhng khng g c th thay th c nhng phm cht tt, s chun b xut sc v nhng k nng phng vn c trau chut. To n tng mnh u tin bng mt ci bt tay, mm ci, v giao tip bng nh mt. Phng vn ti ni lm vic l tt nht, bi bn c th gp mt ngi phng vn, tip xc nhng ngi trong i ng m bn c th s tham gia v cm nhn c vn ha ca t chc. S ph hp ca bn s c nhn nhn v nh gi bi nhiu ngi. Trong thc t, lun nh rng nhng ngi bn gp trong bui phng vn chnh thc s u c nh hng trong vn nhn bn vo lm. Do vy, bn tht s ang c quay phim, v bui phng vn bt u t lc bn bc vo ca. Rt nhiu ng vin vi nng lc xut sc v k nng phng vn hon ho mt c hi bi h khng nh ngi tip tn h gp lc va n, ngi th k dn h vo phng phng vn hay mt ngi bo tr vin h gp lc gii lao. Nhng ngi ny u nh gi bn, v ngi tuyn dng c th nghe t h. Ngay c khi bn c mi ra ngoi n tra hoc n ti, cho khong thi gian ngoi cng vic, cc hnh ng ca bn u c theo di v nh gi. Do vy, lun nh sn sng s dng nhng k nng phng vn khi bn trong vn phng v trc mt ng nghip tim nng trong tng lai. Cng nh chun b phng vn bng in thoi, nghin cu su vo t chc v nhng ngi phng vn l cn thit. Hc nhng g bn c th tm c lin quan n chi tit v v tr m bn ang xin vo lm. Lun nh n li nhng ti liu bn np cng vi n xin vic. Ngoi ra, in mt vi bn CV ca bn a cho nhng ngi phng vn nu c yu cu. Nu bn c thm mt vi thng tin ghi vo CV m bn cht nh ra, bn c th xin php a li mt bn CV khc c chnh sa. Phng vn ti ni lm vic c th bao gm tt c cc loi phng vn c cp trc y v i khi bn s c thng bo trc rng t chc mun s dng kiu phng vn mang tnh hnh vi v tnh hung. Thng thng, nu kiu phng vn i hi phn tch trng hp c s dng, bn s c bo trc. Mt im na l bui phng vn ti ni lm vic s c th kt hp mt ngi phng vn, hoc mt nhm hp phng vn.
  • 16. 16 Mt nhm phng vn s i hi bn c cch tip cn khc mt cht v bit trc nhng ngi trong cuc s cc k quan trng. Thng thng, nhm phng vn s l thnh vin i din ca cc ca t chc no s lm vic trc tip vi bn, c th l trc tip ngang vi bn hoc t trc tip hn nh l thnh vin ca cc b phn khc trong t chc. Trong mt s trng hp, nhm phng vn s bao gm thnh vin ca cc cp qun l v khng kh c th s khc bui hp ca cc thnh vin ngang hng. Cn cc cuc hp khc s bao gm ch yu l nhng ngi v tr cao hn bn quyt nh rng bn c c nhn hay khng. Hy nh cho d nhm phng vn nh th no, bn vn l ngi c phng vn, v hy gi v tr ca ngi bn hng, hy hnh ng nh mt v khch chn thnh v hy l ngi sao ca bui hp. Lng nghe tt, tr li cc cu hi trn tru, v tip cn tt c mi ngi bng giao tip nh mt v nhc n h khi bn ni chuyn. S c mt vi ln bn ch ch n nhng ngi ang hi tt c cc cu hi. D vy hy chc rng lc bn tr li, nh mt bn s tip xc c c nhm. Nu nhm phng vn ang c t chc theo kiu phng hp, cn nhc vic nhn cu hi v tr li lc ng s gip cu tr li ca bn nhiu nng lng hn. S dng c hi th hin s nhit tnh ca bn cho cng vic. Mt vi gi khc cho phng vn vi nhm lm vic nh: ng bao gi cho h thy bn v m hi ht. Nu bn tr li sai mt cu, hy b qua. ng ngh v nhng sai lm ca bn, hy t tin bc qua cu hi k tip. Mm ci bt k lc no bn cho l ph hp v giao tip nh mt vi tt c mi ngi trong nhm. Khen ngi nhng ngi tham gia v nhng cu hi su sc, v lm h cm thy c nh gi cao. Lun lu n nhng l hng v gio dc, o to, hay kinh nghim lm vic m bn ngh c th to ra l do cho ai phn i vic nhn bn vo lm v chun b nhng cu tr li thch hp, th hin rng nhng im mnh v k nng khc ca bn c th b vo nhng im yu . Nh rng k nng bn hng nm ch vt qua c cc chng ngi. Nu thi gian cho php v s lng ngi phng vn khng nhiu, hy i vng quanh t gii thiu v bt tay tng ngi lc h vo phng phng vn.
  • 17. 17 Sau Khi Phng Vn Lun kt thc bi phng vn vi li cm n cho thi gian v n lc ca nhng ngi phng vn. Chc rng bn nhc n vic bn rt hng th v v tr v bn hy vng s c gp h trong tng lai gn. Cui cng, hi h bc tip theo l g. Nu h cn nh phng vn mt vi ng vin khc v cui cng chn ra nhng ngi vng cui, hi h rng khi no h s cho ra quyt nh. Hi nu nh bn c th gi in thoi sau khi h ra quyt nh nu khng c thng bo g. Thng thng qu trnh tm hiu s chm hn tnh trc v bn s cm thy tt hn khi bit c mnh ang ng u. Lun gi nhng ghi ch cm n cho tng c nhn ngi phng vn. y l mt hnh ng cc k quan trng. Nu nh c thi gian gia bui phng vn v lc ra quyt nh, gi nhng li cm n vit tay qua th bu in. C nhn ha tng li nhn bng nhng cu c th lin quan n nhng g ngi phng vn ni vi bn hm trc. y cng l c hi bn b sung thm mt vi cu tr li m bn cha c hi lng hoc thm mt vi thng tin m lc bn cha nh. Mt li cm n vit tay s lm bn khc bit vi nhng i th khc cho cng v tr, v l mt li nhc nh tch cc trong thi gian m ngi phng vn lp quyt nh. Nu nh ch c mt hoc hai ngy t lc phng vn n lc quyt nh, hy gi li cm n ca bn bng email.
  • 18. 18 Tm Li Cc hnh thc v ni dung ca mt cuc phng vn thay i theo thi gian, nhng n vn l con ng chnh dn bn n cng vic m c. Ni Dung Cn Ghi Nh: Chun b, chun b v chun b - cho tt c cc hnh thc v ni dung phng vn Luyn tp bi gii thiu nhanh cho ti khi thun thc n ni ng gi. Vic n sm hn mt cht so vi gi hn s to mt n tng ban u tt p. Nu bn n tr, c hi c nhn l rt thp n mc chuyn nghip v ng mc Cm theo vi bn sao CV ca bn Tn trng tt c nhng ngi bn gp, c thi ng n v th hin k nng giao tip tt To ra mt n tng ban u mnh m thng qua ci bt tay v giao tip bng nh mt To ra mi quan h ban u tt p vi ngi phng vn. Ch n mt vi th bn thy th v trong vn phng v hi v chng Hy thoi mi v l chnh mnh, nhng ng qu sung s hay l t ra khng quan tm S dng c ch v ngn ng c th mt cch t tin, nhng ng qu t tin hay kiu ngo iu chnh bn thn cho ph hp vi mc nng lng v ging iu ca ngi phng vn Lun s dng ngn ng ng mc v nhng t chuyn mn trong cng vic Gi s nh bn c nhn, xng hchng takhi c c hi Lun thnh tht Hi nhng cu hi chng t bn tm hiu k v cng ty T ra tch cc v sn sng hc hi thm v t chc ng ni xu v cng vic c hay l sp c Hy l mt ngi lng nghe tt, ng ngt li v gi giao tip bng mt vi ngi ni on trc nhng phn i c th c v chun b nhng cu tr li ph hp T ra chc chn bng cch hi c nhng vn no bn cn bit khng Hi v bc tip theo Tip tc bng vic gi thip cm n n nhng ngi bn c giao tip kh lu trong ngy hm . Th tay hay email u ph hp. Chun b tng bc th cho ph hp vi tng ngi nhn. Vic phng vn c th rt ng s, c bit l khi bn khng quen vi vic b thuyt phc, t ni v bn thn m khng tr nn t kiu hay ni chuyn vi c mt nhm ng ngi. Tuy nhin, thng qua tng bui phng vn, k nng ca bn s tng ln, cng nh s t tin ca bn, v c th bn s thy vic phng vn rt vui v th v.
  • 19. 19 Copyright 2008 All Rights Reserved. Dale Carnegie & Associates, Inc. About the Author: Arlene Taich has a PhD in Sociology and completed postdoctoral work in creating and sustaining corporate cultures. She has been a professor, dean and university provost; served as the Director of Executive Development and Succession Planning for Mallinckrodt Corporation and as Regional Human Capital Partner for United Healthcare. She is an executive coach and currently serves as Career Strategist for Graduate and Postdoctoral Scholars at Washington University in St. Louis. Editor: Abbe Hersing, Director, Instructional Design