Lesson 8: Office Procedures (SOP) ?· Lesson 8: Office Procedures (SOP) (14-21 minutes) I. READING Exercise…

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<p>Page 1 RareJob, Inc. All Rights Reserved </p> <p>TOEIC Beginner Reviewer (Reading and Listening) TOEIC ) </p> <p>Today, you will practice your Reading and Listening Skills as you study texts </p> <p>related to OFFICE PROCEDURES (SOP) </p> <p>Main Topic 1: Business Introductions </p> <p>Lesson 8: Office Procedures (SOP) (14-21 minutes) </p> <p>I. READING </p> <p>Exercise 1: Whats missing? (5-6 minutes) </p> <p>Read the following MEMO carefully. Choose the best word that would fill in the blanks. </p> <p>This memo was received by all employees of a factory yesterday: </p> <p>MEMORANDUM TO: All Employees FROM: David Smith, CEO DATE: May 20, 2010 SUBJECT: Changes on the companys SOP The members of the board made some changes in our Standard Operating Procedures. These new changes will strengthen our system and will help us work more ___________. a. effect b. effective c. effectively d. effecting The new SOP manuals will be distributed tomorrow, May 21. Please read the manual carefully. If _______ have any questions and comments, you may consult the HR department. Starting on a. I b. you c. we d. they June 1, 2010, these new SOPs will be strictly ________. a. done b. followed c. told d. taught </p> <p>Page 2 RareJob, Inc. All Rights Reserved </p> <p>TOEIC Beginner Reviewer (Reading and Listening) TOEIC ) </p> <p>Exercise 2: Reading Check-up (3-5 minutes) </p> <p>Answer the following questions based on the previous text. </p> <p>1. What was the memo about? </p> <p>a. Changes on the members of the board </p> <p>b. Changes on the companys CEO </p> <p>c. Changes on the SOPs </p> <p>d. Changes on the companys location </p> <p>2. When will the SOP manuals be distributed? </p> <p>a. May 20 </p> <p>b. May 21 </p> <p>c. June 1 </p> <p>d. June 2 </p> <p>3. When will the new SOP be followed? </p> <p>a. May 20 </p> <p>b. May 21 </p> <p>c. June 1 </p> <p>d. June 2 </p> <p>Page 3 RareJob, Inc. All Rights Reserved </p> <p>TOEIC Beginner Reviewer (Reading and Listening) TOEIC ) </p> <p>II. LISTENING </p> <p>Exercise 1: Whats in the photo? (1-2 minutes) </p> <p>Study the following picture carefully. Then listen to the audio clip that follows. </p> <p>Question: Which of the following statement is true about the picture? </p> <p> AUDIO 1 </p> <p>Exercise 2: Listening Text (1-2 minutes) </p> <p>Listen to the following audio clip once then try to answer the exercises that follow. </p> <p> AUDIO 2 </p> <p>http://cdn.rarejob.com/material/beginner/toeic/audio/TOEIC1mc_008.mp3 </p> <p>http://cdn.rarejob.com/material/beginner/toeic/audio/TOEIC1convo_008.mp3 </p> <p>http://cdn.rarejob.com/material/beginner/toeic/audio/TOEIC1mc_008.mp3http://cdn.rarejob.com/material/beginner/toeic/audio/TOEIC1convo_008.mp3</p> <p>Page 4 RareJob, Inc. All Rights Reserved </p> <p>TOEIC Beginner Reviewer (Reading and Listening) TOEIC ) </p> <p>Exercise 3: Answering Questions (4-6 minutes) </p> <p>Read the following questions about the audio clip then choose the best answer from the four </p> <p>choices. You may opt to listen to the clip one more time with your tutor. </p> <p>1. Where are the employees working? </p> <p>a. Hospital </p> <p>b. Factory </p> <p>c. Restaurant </p> <p>d. Call Center </p> <p>2. Who issued the memo? </p> <p>a. Their boss </p> <p>b. The HR personnel </p> <p>c. The shift manager </p> <p>d. The secretary </p> <p>3. What part of the SOP can help them know what to avoid during work? </p> <p>a. Safety </p> <p>b. Method </p> <p>c. Materials </p> <p>d. Quality Control </p> <p>4. Why did Tina complain about the old SOP? </p> <p>a. She forgot all about it. </p> <p>b. She didnt learn how to handle the machines. </p> <p>c. She cant tell which instructions came first. </p> <p>d. She lost her copy of the SOP manual. </p> <p>5. What is FALSE about the dialogue? </p> <p>a. The memo was from the companys CEO. </p> <p>b. Tina and Jen did not like the new SOP. </p> <p>c. Tina and Jen want to learn instructions easily. </p> <p>d. They were at the factory while having the conversation. </p>