Lesson 8: Office Procedures (SOP) ?· to OFFICE PROCEDURES. ... Lesson 8: Office Procedures (SOP) (18-25…

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<p>Page 1 RareJob, Inc. All Rights Reserved </p> <p>TOEIC Intermediate/Advanced Reviewer (Reading and Listening) </p> <p>Today, you will practice your Reading and Listening Skills as you study texts related </p> <p>to OFFICE PROCEDURES. </p> <p>Main Topic 1: Business Introductions </p> <p>Lesson 8: Office Procedures (SOP) (18-25 minutes) </p> <p>I. READING </p> <p>Exercise 1: Whats missing? (5-6 minutes) </p> <p>Read the following MEMO carefully. Choose the best word that would fill in the blanks. </p> <p>MEMORANDUM </p> <p>To: All employees </p> <p>From: Lance Smith </p> <p> Chief Operations Officer </p> <p>Date: April 18, 2008 </p> <p>Subject: Cost cutting measures </p> <p>Due to the recent economic downturn that our country is experiencing, we are enforcing a few cost-</p> <p>cutting ___________ to deal with the situation. </p> <p> 1.a. measured </p> <p> b. measuring </p> <p> c. measurement </p> <p> d. measures </p> <p>The changes in policies are as follows: </p> <p>1) Paid overtime will be limited to a maximum of 3hours per week for each employee. Furthermore, overtime is subject to the approval of your respective supervisors. </p> <p>2) To avoid _________ employees, we are enforcing 4-day work weeks instead of the usual 2.a. removing </p> <p> b. eradicating </p> <p> c. laying-off </p> <p> d. eliminating </p> <p>5-day work weeks. This means that some employees will work from Monday to Thursday, while </p> <p>others will work from Tuesday to Friday. For your respective schedules, please consult your </p> <p>supervisors. </p> <p>3) Working on weekends is strictly not allowed unless approved by your supervisor. </p> <p>Please take note that all these policies are strictly being implemented. Noncompliance is subject to </p> <p>disciplinary action. For concerns regarding changes in policies, please direct _______ to the human </p> <p>resources department. 3.a. us </p> <p> b. them </p> <p> c. it </p> <p> d. all </p> <p>Page 2 RareJob, Inc. All Rights Reserved </p> <p>TOEIC Intermediate/Advanced Reviewer (Reading and Listening) </p> <p>Exercise 2: Reading Check-up (3-4 minutes) </p> <p>Answer the following questions based on the previous text. </p> <p>1. Why is the company enforcing cost cutting measures? </p> <p>2. What will happen if the employees do not comply with the new policies? </p> <p>Exercise 3: Compare and Connect (3-5 minutes) </p> <p>Read the following SCHEDULE and try to answer the questions that follow. </p> <p>Schedule for Operations Team </p> <p>Sunday No employees </p> <p>Monday Technical Support Manager (1) Technical Support Team </p> <p>Tuesday Technical Support Manager (1) Technical Support Team Customer Support Manager (1) Customer Support Team </p> <p> Wednesday Technical Support Manager (1) </p> <p>Technical Support Team Customer Support Manager (1) Customer Support Team </p> <p> Thursday Technical Support Manager (1) </p> <p>Technical Support Team Customer Support Manager (1) Customer Support Team </p> <p> Friday Customer Support Manager (1) </p> <p>Customer Support Team </p> <p> Saturday No employees </p> <p>Questions: </p> <p>1. How many days does each team work in a week? </p> <p>2. How many managers are available on Mondays and Fridays? How about from </p> <p>Tuesdays to Thursdays? </p> <p>3. What will happen if the employees follow the schedule? </p> <p>Page 3 RareJob, Inc. All Rights Reserved </p> <p>TOEIC Intermediate/Advanced Reviewer (Reading and Listening) </p> <p>II. LISTENING (1-2 minutes) </p> <p>Exercise 1: Whats in the photo? </p> <p>Study the following picture carefully. Then listen to the audio clip that follows. </p> <p>Question: Which of the following statement is true about the picture? </p> <p>Exercise 2: Fill in the details (3-4 minutes) </p> <p>Listen to the following audio clip once then try to answer the exercises that follow. </p> <p>AUDIO 1 </p> <p>AUDIO 2 </p> <p>cdn.rarejob.com/material/intermediate/toeic/audio/TOEIC2mc_008.mp3 </p> <p>cdn.rarejob.com/material/intermediate/toeic/audio/TOEIC2convo_008.mp3 </p> <p>http://cdn.rarejob.com/material/intermediate/toeic/audio/TOEIC2mc_008.mp3http://cdn.rarejob.com/material/intermediate/toeic/audio/TOEIC2convo_008.mp3</p> <p>Page 4 RareJob, Inc. All Rights Reserved </p> <p>TOEIC Intermediate/Advanced Reviewer (Reading and Listening) </p> <p>Read the following sentences carefully. Try to supply the missing word or phrase based on the </p> <p>listening clip. </p> <p>1. Before I introduce you to the team, let us first discuss some of the company </p> <p>________ that you have to remember. </p> <p>2. We _______ all our employees to be fluent in English </p> <p>3. Our company has a very _______ environment </p> <p>CHOICES: </p> <p>Exercise 3: Answering Questions (3-4 minutes) </p> <p>Read the following questions about the audio clip then choose the best answer from the four </p> <p>choices. You may opt to listen to the clip one more time with your tutor. </p> <p>1. What type of company will Ms. Anderson work for? </p> <p>a. local </p> <p>b. multinational </p> <p>c. industrial </p> <p>d. corporation </p> <p>2. How many years has Ms. Anderson been speaking English? </p> <p>a. less than a year </p> <p>b. less than 5 years </p> <p>c. for 5 years </p> <p>d. more than 5 years </p> <p>3. How many employees are required to speak English? </p> <p>a. Only employees that have a high position. </p> <p>b. Only employees that are from foreign countries. </p> <p>c. Almost all employees need to speak in English. </p> <p>d. All employees are required to speak in English. </p> <p>4. What are strictly being enforced in the company? </p> <p>a. rules </p> <p>b. deadlines </p> <p>c. policies </p> <p>d. schedule </p> <p>deadlines policies fast paced require </p> <p>Page 5 RareJob, Inc. All Rights Reserved </p> <p>TOEIC Intermediate/Advanced Reviewer (Reading and Listening) </p> <p>5. What did the manager read that made her think Ms. Anderson would be able to adapt </p> <p>to the company easily? </p> <p>a. Ms. Andersons resume </p> <p>b. Ms. Andersons yearbook </p> <p>c. Ms. Andersons portfolio </p> <p>d. Ms. Andersons diploma </p>

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