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Raymond Lacsamana Virtucio Marjorie Sinadinoska Al Khail Gate Phase 2 BLDG 1-27Al Quoz, Dubai UAEMobile #: +971559382156Email: marjoriesinadinoska@gmail.com Objectives To enhance my knowledge and skills in hospitality industry. To apply the skills and knowledge I have learned from my education in Hospitality Management.SKILLS SUMMARY Service-oriented. Motivated to work efficiently without direct supervision in busy environment. Flexible to changing priorities. Learn new skills rapidly. Strong interpersonal skills and a team player. Interact positively with a wide range of people; considerate, compassionate and accepting. Understand and carefully follow instructions. Pay strict attention to set standards and guidelines. Gather information before making decisions. Accept responsibility for accuracy of work.Work ExperiencesGuest Service Supervisor acting Duty Manager Anantara The Palm JumeirahDubai UAEFebruary 2015 Present Act as replacement Assistant Front Office Manager. Communicate with all hotel departments efficiently; Finalize daily requirements through property management system and duties from Guest Services Agents; Maintain current and updated reports (arrivals, departures, in-house guest lists, wake-up call logs, etc.); Work with Managers with staffing, scheduling, and training all new staff. Effective role model and staff comfortably and respectfully takes direction Greet each guest in a friendly and polite manner; Complete all transactions and daily deposits, and verify float counts;Senior Executive Butler//Guest ServiceBurj Al Arab HotelJumeirah International Inc.Dubai, UAEJune 2007 January 2015 Maintain seamless interaction with guests in order to facilitate guest recognition, obtain preferences, anticipate guest needs and proactively action all their requests and requirements Ensure the privacy and security of guests Ensure that check in and checkout process is smooth and efficient All guest billings and Correspondent is always check and arrange in guest file Carry out guest registration, cashiering and other administrative tasks Inspect and set up arrival and occupied suites as per the guest preferences Maintain full control over the Private Bar inventory including replenishment and control on par stock Ensure that the Butler Pantry and Reception Desk are correctly stocked and operationally prepared at all times Maintain a full and comprehensive knowledge of the products and services available in the hotel, other Jumeirah properties and the local area.Food and Beverage CaptainMovenpick HotelBahrainMay 2004- February, 2007 Identifies and meet all reasonable needs and requests of customers within acceptable enterprise time frames. Demonstrates trust, support and respect towards team member in day-to-day work activities. Maintains good knowledge of products to answer questions the guests may have. Maximizes sales and profit by providing excellent value and service and utilizing. Suggestive and up selling techniques.Dance InstructressMay 2003- April 2004 Folk dance Street DanceTeacherInfant Jesus Montessori CenterJune 2003- December 2003 Handled a High School class of 60 students Does the lesson plan everyday Worked as an adviser and a subject teacherComitang Elementary SchoolDecember 2003-May 2004 Worked as a Municipal Local School Board Teacher Acted as an adviser for a class of 60 studentTrainings and Certificate Train the Trainer Burj al Arab 2010 Senior Butler Certificate for the highest Collector of Guest Preference January 2013 Certificate for the highest Positive Guest feedback March 2013 Mystery Shopper LQA Team and trained Career and Motivational Training 2016 Certified First Aid Trained Anantara Guru of the Month 2015 Certificate for the Highest Upsell in Food and Beverage year 2012/2013 Conversational English course with 98 passing marks year 2011 Nominated as Excellent Award in Recognition Burj al Arab 2011 Certificate for the highest mark in Mystery Guest assessment year 2010 Human Resource Cross training in Wild Wadi year 2009 Food and Beverage Coordinator- Movenpick Hotel Chain de Rotisserie- Movenpick Hotel Career DevelopmentOther Skills Thorough Knowledge in Fidelio / Opera Office Administration Hands on application of doing attendance through computerized "Paytrax system. Cashiering Can speak, read and understand Basic Yugoslavian language Microsoft Office Oriented (Excel, Word and Power Point)Educational BackgroundDiploma in Hotel and Restaurant Management(A.H.L.A) American Hotel and Lodging AssociationBaisan Institute of Hospitality ManagementManama, Kingdom of Bahrain2004- 2007Bachelor of Science in Secondary EducationNueva Ecija University of Science and Technology2000- 2003 Teacher Licensure Examination Board Passer, License no. 081557 Philippine National Police (PNP) Entrance Examination PasserJulia Ortiz Luis National High School 1996- 1999Sto. Domingo North Central Elementary School1989- 1995Personal DataDate of Birth: June 11, 1983Citizenship: FilipinoCivil Status: Married