SMU MBA SPRING 2014 TQM 3rd sem

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SEM 3 TQMQM0010 FOUNDATIONS OF QUALITY MANAGEMENT1 a. Describe the main features of Companywide approach on Quality.b. Write a note on Berrys dimensions of service quality.a. Meaning of Quality and Companywide quality approachb. Berrys 10 Dimensions of service quality2 Explain the Quality Function Deployment (QFD) process and describe why it is also called House of Quality.Meaning of Quality Function Deployment (QFD)QFD ProcessConstruction of QFD (House of Quality)3 Discuss the major Barriers/Obstacles to Quality. Describe how to overcome these barriers.Barriers/ Obstacles to QualityOvercoming Barriers4 a. How is the Human Relations Theory different from the Classical Theory?b. Briefly explain the following:i. Quality Inspectionii. Quality Controliii. Quality Assurancea. Differences between Human Relations Theory and Classical theoryb. Explanation of Quality Inspection, Quality Control and Quality Assurance5 What is service quality? What are the internal and external measures of service quality?Briefly explain the Gap Model of Service Quality Measurement.Meaning of service qualityInternal measures of service qualityExternal measures of service qualityGap model of service quality6 Quality is the new buzzword and is dominating business processes and services like never before, Justify.ExplanationQM0011 PRINCIPLES & PHILOSOPHIES OF QUALITY MANAGEMENT1 Discuss the dimensions of Quality. What are the contributions of Kaoru Ishikawa and Edwards Deming to Quality Management?Dimensions of QualityContributions of Kaoru Ishikawa to Quality ManagementContributions of Edwards Deming to Quality Management2 a. Briefly explain the concept of Just in Time.b. What are the seven wastes identified by Shingo in manufacturing processes? How these wastes could be eliminated?a. Concept of Just in Timeb. Seven wastes in production and elimination of these wastes3 What is Total Productive Maintenance (TPM)? Enumerate the benefits of TPM. Briefly explain the eight pillars of TPM.Meaning Total Productive MaintenanceBenefits of TPMEight pillars of TPM4 Explain the Baldrige model of business excellence. What are the steps involved in achieving organisational excellence?Concept of Business excellenceBaldrige Model of Business excellenceSteps involved in achieving organizational excellence5 Discuss the meaning and benefits of Six Sigma. What are the Steps involved in Implementing Six Sigma.Meaning of Six SigmaBenefits of Six SigmaSteps in Implementing Six Sigma6 Business process reengineering is one approach for redesigning the way work is done to better support the organizations mission and reduce costs. Justify.Meaning of Business process reengineeringExplanationQM0012 STATISTICAL PROCESS CONTROL AND PROCESS CAPABILITY1 a. Explain the concept of Statistical Process Control.b. Describe the procedure to construct Fish bone diagram with an example.Explanation of SPCProcedure to construct Fish bone diagramExample2 Describe Demings Funnel experiment and Demings Red Bead experiment.Demings Funnel experimentDemings Red Bead experiment3 Differentiate between variable control charts and attribute control charts. Explain with an example how to calculate p Chart and np Chart.DifferencesCalculation of p chart and np chart with an example4 Explain Multivariate Control Charts and multivariate normal distribution.Explanation of Multivariate Quality Control ChartsExplanation of Multivariate normal distribution5 a. Explain the concept of Process Capability. Give the Significance of Process Capability. Mention the major uses of Process capabilityb. Explain the guidelines for using Acceptance Sampling.Concept of Process CapabilitySignificance of Process Capability.Uses of process capabilityGuidelines for using Acceptance Sampling6 Explain the methodology for Statistical Process Control (SPC) implementation. What are the benefits derived from SPC implementation?Methodology for SPC implementationBenefits derived from SPC implementationQM0013 QUALITY MANAGEMENT TOOLS1 An organization can have various benefits from having an efficient Quality Management System. Explain the need of Quality Management Systems in an organization. List the advantages of Quality Management Systems.Need of Quality Management Systems in an organizationAdvantages of Quality Management Systems2 QFD is a customer driven planning process which guides through the design, manufacture and marketing of a product or service. Explain the Approaches and Phases of Quality Function Deployment (QFD).Meaning of QFDApproaches of QFDPhases of QFD3 a) Reliability engineering is concerned with four key elements. Discuss.b) Explain software reliability.Meaning of ReliabilityKey elements of ReliabilityExplanation of Software reliability4 Describe Robust Design Optimisation Strategy. Explain the steps followed in Robust Parameter Design.Explanation of Robust Design Optimization StrategySteps followed in Robust Parameter Design.5 Quality Control Charts focuses on the stability of a process and demonstrates the performance of a project over time. Explain the basic components of quality control charts. Describe the benefits and drawbacks of quality control charts.Components of quality control chartsBenefits of control chartsDrawbacks of control charts6 What is business excellence? What are the steps involved in achieving organisational excellence?Meaning of Business ExcellenceSteps involved in achieving organizational excellenceDear students get fully solved SMU MBA Spring 2014 assignmentsSend your semester & Specialization name to our mail id : orCall us at : 08263069601

These are just questions for reference . To check samples see our latest uploads in blog archive or search assignments .(Prefer mailing. Call in emergency )