SNEHA Center Development: January 2013 Update

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Process journal from DI Fellow Sandra Plaza

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  • Designing Healthier Urban Environments for a Healthier Urban World January 7, 2013 Sandra Plaza

    Design Impact 2013 SNEHA Project Overview

  • Our initial proposal was to look at developing a sustainable business model in which new

    services would offset the costs to deliver existing SNEHA service We soon realized the costs to deliver SNEHA services was high

    We decided to alter our focus on the improvement of the delivery of existing services We conducted interviews with SNEHA staff and Program Directors to understand the

    different processes and strategies used We reviewed costs to deliver SNEHA services and examined SNEHA Centre business model

    SNEHA Project Overview

    Project Summary

    Design Impact 2013

  • Percentage Breakup of SNEHA Centre

    Case Study: SNEHA Centre Overview Design Impact 2013

  • Breakup of Cost per Centre (INR in lacs)

    Cost Heads Amount Personnel cost for Program Staff 6.33 Personnel cost for Common Operations Staff 0.52 Training Cost 0.14 Monitoring & Evalaution cost(including data team) 0.38 Running Cost for Centre 2.10 Food, Medicines, Educational Materials for DCC kids 2.72 Other Program Cost 0.21 Set up Cost for Centre 0.30 Overhead Cost for Staff 0.51 Capital Cost 0.82 Administrative Cost 1.40

    Total Cost 15.42

    Case Study: Actual costs of SNEHA Centre Design Impact 2013

  • Centre Locations

    1. Plot 29 2. Sanjay Nagar 3. Shastri Nagar 4. Guatam Nagar 5. Raman Mama Nagar 6. Ardash Nagar 7. Zakir Hussein Nagar 1 8. Zakir Hussein Nagar 2 9. Janta Nagar 10. Ekta Nagar 11. Sector C 12. Sector D

    SNEHA Centre Business Model Selected four centres to review delivery of health services in the community Catchment Area

    600-650 Households 400-450 Families 2250 Population

    Per Centre

    Design Impact 2013 Case Study: SNEHA Centre locations

  • SNEHA CENTRE STRUCTURE

    1 PROGRAM DIRECTOR

    OVERSEES

    1 PROGRAM COORDINATOR

    3 PROGRAM OFFICERS

    2 COMMUNITY CENTRES EACH

    3 COMMUNITY ORGANIZERS ASSIGNED PER CENTRE 23 STAFF TOTAL

    Case Study: SNEHA Centre Organization Structure

    MANAGES

    RESPONSIBLE FOR

    Design Impact 2013

  • Conducted interviews with SNEHA staff of Centres #1 & #2 Strong team support, good rapport with the community, residents asking for support for services, centre located on main street, highly visible

    SNEHA Centre Overview: Shastri Nagar & Sanjay Nagar Design Impact 2013

  • Centre #1 located on main street, highly visible

    View of inside lane

    Street life

    SNEHA Centre Overview: Shastri Nagar Design Impact 2013

  • Centre #2 located on main street, highly visible

    View of centre space

    View of community inside lane

    SNEHA Centre Overview: Sanjay Nagar Design Impact 2013

  • Interviews with SNEHA Staff of Centre #3 Strong team, very well organized, good rapport with community and with community volunteers, space is smaller

    SNEHA Centre Overview: Guatam Nagar Design Impact 2013

  • Center #3 located in inside lane of community

    Entrance from main road to the centre

    View of inside lane

    SNEHA Centre Overview: Guatam Nagar Design Impact 2013

  • Interviews with SNEHA Staff of Centre #4 Strong team of experienced COs in the social sector, maximum visibility to street life and located on main street, close to playground, school and Municipal health post

    SNEHA Centre Overview: Raman Mama Nagar Design Impact 2013

  • Located on a main street and highly visible

    Entrance to nearby health post

    Housing conditions in community

    SNEHA Centre Overview: Raman Mama Nagar Design Impact 2013

  • We reviewed all the strategies and processes used to deliver SNEHA services and created a

    SNEHA strategy matrix per Program Director responses Program Directors pointed out strategies they feel are most effective Goal is identify the similar processes used to deliver health services in the community and

    understand which strategies are most effective

    Currently conducting consumer end research to understand how beneficiaries perceive SNEHA services and the strategies they find most effective through a series of workshops

    SNEHA Project Overview

    Next

    Design Impact 2013

  • SNEHA Strategy Overview Matrix Design Impact 2013

  • SNEHA Strategy Overview Matrix Design Impact 2013

  • SNEHA Strategy Overview Matrix Design Impact 2013

  • SNEHA Strategy Overview Matrix Design Impact 2013

  • Community Workshop Overview Design Impact 2013

    Workshop #1 Met with the beneficiaries of Prevention of Violence Against Women and Children to understand their aspirations for the future

  • Desire to own her own home

    Education is a must

    Honest doctors

    Community Workshop Overview: Womens responses Design Impact 2013

  • Design Impact 2013 Community Workshop Overview

    Picture Exercise We asked beneficiaries to draw upon their own personal experiences per photographs shown representing health and community

  • Design Impact 2013

    Workshop #2 Met with the beneficiaries of Sexual and Reproductive Healths Adolescents Gaining Ground program

    Community Workshop Overview

  • Design Impact 2013

    Value Exercise Conducted a value exercise workshop with the adolescents to understand their aspirations for the future

    Community Workshop Overview

  • Reduce child labour

    Education helps build a career

    Doctors are important, villages have less doctors

    Community Workshop: Adolescents responses Design Impact 2013

  • Design Impact 2013 Community Workshop Overview

  • Design Impact 2013 Community Workshop Overview

  • We will continue to conduct workshops with the beneficiaries of SNEHA Programs and

    document and record the information so we can identify patterns from consumer research

    Once the workshops have been completed, we will make sense of the collected data, define opportunities and deliver solutions

    SNEHA Project Overview

    Follow Up

    Design Impact 2013

  • Thank You

    Contact: Sandra Plaza sandra.plaza@d-impact.org www.d-impact.org

    Design Impact 2012