Soft Skills vs. Hard Skills

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(Hard Skills) (IQ) Soft Skills EQ Hard Skills Hard Skills Soft Skills

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Soft Skills vs

Soft Skills vs. Hard Skills

3 : (Hard Skills) (IQ) Soft Skills EQ Hard Skills Hard Skills Soft Skills

Hard Skills Hard skills Soft skills soft skills

1. Hard Skill (Work Related Competency) 2. Soft Skill (People Management Competency) 3. Communication Skill

Hard Skill Soft Skill

Soft Skill (Teamwork)

Communication Skill

HR ? 2 Hard Skills Soft Skills

Hard Skills Soft Skills Hard Skills Soft Skills Hard Skills Soft Skills Hard Skills Hard Skills Soft Skills Soft Skills ... (Systematic Thinking) (Analytical Skill) (Critical Thinking) ... ...!!! (Communication Skill) (Assertiveness) (Teamwork & Collaboration) (Questioning & Listening Skills) (Selling Skill) (Presentation Skill) (Negotiation Skill) Soft Skills 3 Balance

Competency

Competency .. 1970 McBer The US State Department Foreign Service Information Officer (FSIOs) The US State Department FSIOs Foreign Service Officer Exam (Skill) (Senior Office) 1. (Minority)

2. The US State Department McBer David C. McClelland David C. McClelland FSIOs David C. McClelland 1) FSIOs (Superior Performer) (Average Performer)2) Behavioral Event Interview (BEI) 3 3 David C. McClelland (Superior Performer) 3) BEI (Superior Performer) (Average Performer) 2 Superior Performance David C. McClelland Competency

David C. McClelland Competency Testing for Competence Rather Than Intelligence IQ ( ) Competency Competency Competency McClelland Competency (Competency)

David Mc Clelland (1993 : 4) Competency Scott Parry (1998 : 5) (Cluster) (Knowledge) (Skill) (Attitudes) Hay Group. () Richard Boyatzis (1982 : 56-57) (2546 : 33) (Paradigm) (2546 : 27) Competency (2544 : 23) Competency 3 1. (Knowledge) 2. (Skill) ICT 3. (Attiributes) The Concise Oxford Dictionary of Current English competence competency (Crowther, 1995) .. 2525 (, 2539) competency (Boyatzis, 1982 , 2548) (Underlying Characteristic) (Motive) (Trait) (Skill) (Self-Image) (Social Role) (Body of Knowledge) / (McClelland, 1993 , 2548) (competency) (competency) 5 (knowledge) (skills) Hard Skills self-concept Trait Motive soft skills 5 (1) (skills) (2) (knowledge) (3) (self-concept) self-confidence (4) (trait) (5) (motive) (achievement orientation)

(Barrett, G. V., and Depinet, R. L., 1991) Reconsideration of Testing for Competence Testing for Competence rather than Intelligence ..1973 (general cognitive ability) (Hunter & Hunter, 1984 , 2549: 68)

(Hayes, 1983: 4) (Mirabile, 1995 , 2548; Ledford, 1995 cited in Heneman and Ledford Jr., 1998) (Boam & Sparrow, 1992)

(Burgoyne, 1989 , 2549: 33) Creating the Managerial Portfolio : Building the Competency Approaches to Management (Woodruff, 1991 , 2549: 35) (Holmes, 1992 cited in Brewster et al., 2000; , 2548) (it is not what person actually does, but it is about what person is capable of doing it)

(Spencer & Spencer, 1993: 9-11) (Underlying Characteristic) (Causal Relationship) (Criterion-Reference) / (Superior Performance) 5 (motives) (traits) (self-concept) (knowledge) (skills)

(Dale & Hes, 1995: 80) (Excellence) (Superior Performance) (Occupational Competence) (Ability) (Element of Competence) (Performance Criteria) (Range Statement) (Nagelsmith,1995) (Katz & Green, 1992) ( , 2548)

(OHagan, 1996: 4-5)

(Kirschner, Vilsterm, Hummel and Wigman, 1997) (C) (function) (K) (Sk) (S) C = f (K, Sk, S)

(Parry, 1998) (Work) (Results) (Outputs) (Knowledge) (Skill) (Attitude) (Input) (knowledge) (skills) (attributes) (Klemp, 1999 , 2548) (Rulatt & Lohan, 1995) (Alhey & Orth, 1999) (Schoonover, 1999)

(Shermon, 2000) 2

(Whiddett and Hollyforde, 2003 , 2548) (Arnauld de Nadaillac, 2003) (knowledge) (know-how) / (attitude) (David D. Dubois, William J. Rothwell, 2004)

(2526 , 2545: 58) (2547) 2 (knowledge) (skills) (attitude) (belief) (trait) (knowledge) (skills) (attributes) KSAs

(2547) (competency) (how) (what) competency 3 KSA (1) (knowledge) / (2) (skills) 2 / (management skills) (technical skills) (3) (attributes)

.. (2548: 5-6; 2551: 48; , 2550: 11) (competency) (knowledge) (skills) (Attributes) (job roles) / /

(2547) (core competency) (organizational core competency) (core competency) SWOT analysis (employee core competency) (organizational core competency) (core competency)

(2548) (competency) (2548) (competency) capability, ability, proficiency, expertise, skill, fitness, aptitude (2548) (competency) (knowledge) (skills) (personal characteristic or attributes) (2548) competency (2549: 12)

(2548 , 2548) 3 (knowledge) (skills) ICT (attributes)

3

(2550: 75)

(competency) (2546 . 2548)

(1)

(2)

(3)

(4) (KPIs)

(5)

(6) (creative thinking)

4-8 / (mutual benefits) (career advancement) (strategic management) (Critical Success Factors)

(foundation)