Topic Page - Darden Restaurants Page Introduction to the ... Interviewing unqualified applicants ... Identify and select applicants to interview by reviewing assessment results, ...

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  • D AR D E N T AL E N T A C Q U I S I T I O N S Y S T E M

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    M a n a g e r R e f e r e n c e G u i d e

    Topic Page

    Introduction to the Darden Talent Acquisition System ...2

    Overview of TAS Dardens Web-Enabled Selection Tool3

    The Online Applicant Experience....4

    The Online Applicant Process / Manager Functions....7

    The Walk-in Application Process / Manager Functions...31

    Next Steps44

    Online Training

    Host Training

    TAS Materials

    Support

    Frequently Asked Questions.48

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    Introduction to the Darden Talent Acquisition System

    The objective of the Darden Talent Acquisition System is to provide a solution for acquiring frontline talent needed to sustain and grow our business.

    Benefits include:

    Increased applicant pipeline of pre-screened/qualified candidates

    Reduced manager time in:

    Processing manual applications and assessments

    Interviewing unqualified applicants

    Processing new hire paperwork (TAS integrates with PeopleSoft)

    Electronic records retention vs. paper application document storage

    Increased process consistency and legal compliance

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    M a n a g e r R e f e r e n c e G u i d e

    Overview of TAS Dardens Web-Enabled Selection Tool

    TAS is a robust web-enabled selection tool that manages the entire selection process

    Candidates use TAS to:

    Search for positions/locations

    Complete entire application process

    Receive email correspondence from the restaurant throughout process

    Complete new-hire paperwork

    Managers use TAS to:

    Identify and evaluate pre-qualified, top-rated applicants

    Manage applicants throughout the hiring process

    Applicant screening is a key feature of TAS. Applicants:

    Answer pre-qualifying questions

    Complete a pre-screening questionnaire that rates availability, flexibility and

    experience

    Take the same assessment

    105 questions measures predicted success in customer service, engagement,

    retention and teamwork

    has been validated in the service industry

    will be refined as we obtain more data

    TAS will:

    Store the assessment for one year

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    The Online Applicant Experience

    Applicants complete the entire application process through TAS

    Create A Log In Account

    Search For Jobs

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    Review Job Descriptions

    Select Position and Location

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    M a n a g e r R e f e r e n c e G u i d e

    Complete Pre-Screen Information, Application and Assessment

    Receive Email Communications Throughout The Application Process

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    M a n a g e r R e f e r e n c e G u i d e

    The Online Application Process / Manager Functions

    Online Application Process At-A-Glance

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    Step 1 Identify Applicants

    The TAS Manager Dashboard:

    New are applicants you have not yet viewed

    Total Active includes all candidates that have applied for that position

    12 applicants have currently applied for the Bartender position. Click on the number to view applicants. My Candidates panel

    separates active candidates by HR Status

    My Open Reqs lists all applicants that have applied. This is your main panel to manage applicants!

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    M a n a g e r R e f e r e n c e G u i d e

    TAS Applicant View

    Viewed candidates youve personally reviewed

    A will appear in the viewed column only if youve personally reviewed the

    candidate

    You will not see a next to candidates that other managers have reviewed

    Candidate Type External, Internal (Internal candidates are instructed to contact a

    manager when they apply, but will show up on your screen), or Past Employee

    HR Status Identifies where they are in the process

    Email-link Link to view email templates and email history

    Assessment Results Green, Yellow, Red

    Link to Assessment Page Takes you to applicants Detail Score Report (for future use

    only) and link to Interview Guide

    Pre-Screening Results Pre-Screening score

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    Step 2 Evaluate Applicants

    Identify and select applicants to interview by reviewing assessment results, experience, availability, flexibility, and

    all other factors for the particular job at your locations

    Select candidates by reviewing Assessment Results and Pre-Screening Results:

    Assessment Results measure applicants predicted success in:

    Customer Service

    Engagement

    Retention

    Teamwork

    Assessment Results Pre-Screening Results

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    Scores are rated based on the overall importance in each position

    Always use assessment results as your primary factor when choosing applicants

    Green Responses on the assessment support the characteristics that predict success on the particular job

    Yellow Responses on the assessment generally support the characteristics that predict job

    Red Responses on the assessment, overall, do not generally support the

    characteristics that predict success on the particular job, but you still may consider

    this candidate

    Pre-Screening Results measures an applicants

    Experience

    Availability

    Flexibility

    The higher the score (possible 100 points) the more experienced, available and flexible the applicant is

    Click on the Pre-Screening score to view the Pre-Screening Results Report

    Use the report to review details of an applicants experience, availability and flexibility

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    M a n a g e r R e f e r e n c e G u i d e

    Pre-Screening Results Report

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    M a n a g e r R e f e r e n c e G u i d e

    Pre-Screening Results Report Continued

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    M a n a g e r R e f e r e n c e G u i d e

    Pre-Screening Results Report Continued

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    M a n a g e r R e f e r e n c e G u i d e

    Step 3 Discontinue or Continue to Interview

    To Discontinue an Applicant

    Change the HR Status to Discontinue (no email) if you

    Thank you again for your interest in becoming part of the Olive Garden team. It has been 30 days since you completed the application process. If youre still interested in a position with Olive Garden, you may reactivate your file by clicking on this link Olive Garden Careers.

    In order to verify the application information you previously submitted, simply enter the same user name and password. Your assessment will remain in the system for 12 months, so you shouldnt need to re-take it at this time. If you dont remember your password, please click on the Forgot your password link located at the bottom of the login box.

    *Please do not reply to this email

    https://sstagingjobs.brassring.com/1033/ASP/TG/cim_home.asp?partnerid=25377&siteid=5182

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    TAS automatically sends the applicant an email asking them to contact a manager to

    schedule an interview

    M a n a g e r R e f e r e n c e G u i d e

    To Continue an Applicant

    Change the HR Status to Interview

    Thank you, BRITNEY, for your interest in becoming part of the LongHorn Steakhouse family. We have reviewed your application and assessment and would like to interview you for an open Server position. Please call 770/2103200 within the next two days and ask to speak with a manager.

    We look forward to meeting with you soon!

    Sincerely, The Management Team LongHorn Steakhouse 2256 Mt Zion Parkway Morrow, GA 30260

    *Please do not reply to this email

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    M a n a g e r R e f e r e n c e G u i d e

    The applicants Applicant Summary Information automatically pops up and prompts

    you to print it

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    M a n a g e r R e f e r e n c e G u i d e

    The Applicant Summary

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    M a n a g e r R e f e r e n c e G u i d e

    The Applicant Summary Continued

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    M a n a g e r R e f e r e n c e G u i d e

    The Applicant Summary Continued

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    M a n a g e r R e f e r e n c e G u i d e

    Then click on Follow-Up Questions

    Note: When evaluating candidates, rely on the Green, Yellow, and Red Assessment Results on the Manager Dashboard and NOT the individual success measures in the Detail Score Report (data is for future use only). Do not print the Detail Score Report!

    Print a copy of the Selection Interview Guide by clicking on the View Detail Score

    Report

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    M a n a g e r R e f e r e n c e G u i d e

    Interview Guides will appear

    The Selection Interview Guide contains the same questions you currently use, but the

    formatting may look different

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    M a n a g e r R e f e r e n c e G u i d e

    Attach the Selection Interview Guide to the Applicant Summary. Now, youre ready to

    interview your applicant!

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    M a n a g e r R e f e r e n c e G u i d e

    Step 4 Schedule and Conduct Interviews

    Schedule the applicant for interviews

    Remember, TAS emails the applicant to call you, or you

    can call them

    Conduct interview following the same process you currently use

    Use the Applicant Summary and the Selection Interview Guide

    After interviewing, thank the candidate for their interest and let them know youll be in

    touch with them

    Conduct employment history verification before the final interview and record on the

    Applicant Summary

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    M a n a g e r R e f e r e n c e G u i d e

    Step 5 Discontinue or Extend Offer

    To discontinue the applicant

    Change the HR Status to Discontinue (email)

    TAS automatically sends an email letting the applicant know we will not be offering

    them the position they interviewed for

    Thank you, Andy, for your interest in becoming part of the Olive Garden family.

    After careful consideration, we regret that we are unable to offer you employment with Olive Garden at this time. We wish you all the best.

    *Please do not reply to this email

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    M a n a g e r R e f e r e n c e G u i d e

    To extend an offer after the final interview:

    Change HR Status to Extend Offer

    Once the candidate accepts offer, change HR Status to Offer Accepted

    TAS sends the candidate a congratulatory email that includes:

    Dress standards for their first day of work

    Required list of I-9 documents to bring to orientation (excluding Canada)

    Instructions/link to complete a New Hire Form prior to orientation

    Congratulations, Charlie, and welcome to the Olive Garden family!

    Were delighted that youre joining us and look forward to a mutually productive and rewarding relationship.

    To complete the job acceptance process, please click New Hire Form to provide us with your most current personal information. To help ensure we are prepared for your upcoming orientation, it is important that you complete the New Hire Form as soon as possible. Please note that this is a secure site and all information is confidential.

    We look forward to seeing you soon. Please refer to the attached Dress & Appearance Guidelines (below) and come dressed accordingly when you report for your first day of work. Youll also need to bring documentation for Employment Eligibility Verification as noted in the Lists of Acceptable Documents (below).

    Please dont hesitate to contact us if you need any additional information or have any questions. Thanks again for choosing Olive Garden!

    Sincerely,

    The Management Team Olive Garden 51 Reenders Drive Winnipeg, Manitoba, MB R2C5E8 204/6618129

    *Please do not reply to this email.

    Attached Files: OG Appearance Standards.pdf List of Acceptable Documents.pdf

    https://staging.brassring.com/JetStream/500/Presentation/Template/ASP/Candidate/Todo/CandidateProfileDwnld.asp?filename=%5e51fTmrBt1EP%2bB1pIFyCCrUX6sVhD87g7ml1rMQptHIv13jY1X%2fPXOAJAhchY8kIsaO0OhjtGWzel%0d%0aZg3NbAHstonTbDUqo0pUDVpu%2bZqL6UOcWfa3wpXoCccGsqIHr12aTg%2bF%2bVjbi9qh4I6xaG4hI%2bBX%0d%0aHUF0tB9r06CAJ1NVFKh5nlsHnoE8REN7NeN0Bbui0%2bD0%2bKDNX2QbzEPV7AyCDpn2rlKQZuprKwxU%0d%0aLXS%2boguJXIxzt4ALZpCYuSQDqq1XGajZWVw%2fBcx5RjeFbrMoIyoHayshnxFBL1rIA14eNoe0Zfwr%0d%0a7%2b%2bB%2bg%3d%3d&EmailTemplate=truehttps://staging.brassring.com/JetStream/500/Presentation/Template/ASP/Candidate/Todo/CandidateProfileDwnld.asp?filename=%5e51fTmrBt1EP%2bB1pIFyCCrUX6sVhD87g7ml1rMQptHIv13jY1X%2fPXOAJAhchY8kIsaO0OhjtGWzel%0d%0aZg3NbAHstonTbDUqo0pUDVpu%2bZqL6UOcWfa3wpXoCccGsqIHr12aTg%2bF%2bVjbi9qh4I6xaG4hI%2bBX%0d%0aHUF0tB9r06CAJ1NVFKh5nlsHnoE8REN7NeN0Bbui0%2bD0%2bKDNX2QbzEPV7AyCDpn2rlKQZuprKwxU%0d%0aLXS%2boguJXIxzt4ALZpCYuSQDqq1XGajZWVw%2fBcx5RjeFbrMoIyoHayshnxFBL1rIA14eNoe0Zfwr%0d%0a7%2b%2bB%2bg%3d%3d&EmailTemplate=truehttps://staging.brassring.com/JetStream/500/Presentation/Template/ASP/Candidate/Todo/CandidateProfileDwnld.asp?filename=%5e51fTmrBt1EP%2bB1pIFyCCrUX6sVhD87g7ml1rMQptHIv13jY1X%2fPXOAJAhchY8kIsaO0OhjtGWzel%0d%0aZg3NbAHstonTbDUqo0pUDVpu%2bZqL6UOcWfa3wpXoCccGsqIHr12aTg%2bF%2bVjbi9qh4I6xaG4hI%2bBX%0d%0aHUF0tB9r06CAJ1NVFKh5nlsHnoE8REN7NeN0Bbui0%2bD0%2bKDNX2QbzEPV7AyCDpn2rlKQZuprLgZc%0d%0aG%2fv5elWz7hVKQtM7jeLhiQkhwcRUZWvawxk%2fo3IJdHGZVcCVDtvcOA0OdKqiWZj7%2bzfhWteChJts%0d%0aK3X3YA%3d%3d&EmailTemplate=true

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    M a n a g e r R e f e r e n c e G u i d e

    TAS will flag the candidate when the New Hire Form is completed

    Contact the candidate to schedule the New Hire Orientation date and time

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    M a n a g e r R e f e r e n c e G u i d e

    Step 6 Conduct Orientation

    Change HR Status to PreHire

    The Personnel Information Form automatically displays

    and prompts you to print it

    Print Personnel Information Form (TAS auto populates applicants personal information)

    The TAS Personnel Information Form replaces the current Personnel In...

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