Основы управления процессами в современных организациях

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<ul><li> 1. - . 1 .. , . . . . . 27 2014</li></ul> <p> 2. 3. , - . 4. -; ; - - . 5. - , , - . , , , , , . 6. 108 28 28 6 , 4 50 , , , , , , 7. : 2 ( 7 ) 4 ( 3-4 ) , , , : 14 14 , , 8. 1. -2. - 9. 1. - 1. 1. 2. - 3. - 2. 4. - 5. IDEF 6. - - 7. - UML 10. 2. 3. 8. , 9. - BPMN 10. -. 11. 4. 12. - 13. : 14. - 11. 1 1. 1.1 . 1.2 -. 1.3 . 2. - 2.1 -. 2.2 . 2.3 -. 3. - 3.1 . 3.2 -. 3.3 -. 12. 1. 1.1 1.2 - 1.3 13. 1.1 14. 1. 2. . 3. 15. 16. 1. . (1776) . 2. . , . , . . 3. . , . . 4. (60-80- .). 17. 1. , . 70- . ( ). 2. , 1979 . BS 5750 ISO 9000. 3. , TQM .4. - RP: Business Process Reengineering. 18. , , , . 19. Scientific Management . (1856-1915) , , , . 20. . . , . . 21. . : ; ; . : . 22. . : ; ; ; . 23. . . : ; . : . 24. . (1841-1925) : ; . : . 25. . , . , . 26. . : 1. 2. 3. 4. 5. 6. 27. . . 1. 2. 3. 28. . 1. 2. 3. 4. 5. 29. . , . 30. . 1. 2. () 3. 4. , 5. , 31. (). 6. , 7. 8. 9. , 32. (). 10. 11. 12. 13. 14. , 33. . . , , , . 34. . . : ; . 35. . , . 36. . , 1924 , , / , . 37. () () 38. - 39. 40. 41. . 6 42. : + = : = 43. 44. : 45. , . , - . 46. , 190 :1. 2. 3. 4. 5. 6. 7. , 8. 47. ISO 9000:2000 1. : , . 2. : , , . 48. 49. 50. 51. 1.2 - 52. Knowledge Areas 1. Business Analysis Planning &amp; Monitoring2. Elicitation 3. Requirements Management &amp; Communication 4. Enterprise Analysis5. Requirements Analysis 6. Solution Assessment &amp; Validation7. Underlying Competencies 53. Techniques 1. Acceptance and Evaluation Criteria Definition 2. Benchmarking3. Brainstorming 4. Business Rules Analysis5. Data Dictionary and Glossary 6. Data Flow Diagrams7. Data Modeling 8. Decision Analysis 54. Techniques 9. Document Analysis 10. Estimation 11. Focus Groups12. Functional Decomposition 13. Interface Analysis14. Interviews 15. Lessons Learned Process16. Metrics and Key Performance Indicators 17. Non-functional Requirements Analysis 55. Techniques 18. Observation19. Organization Modeling 20. Problem Tracking21. Process Modeling 22. Prototyping23. Requirements Workshops 24. Risk Analysis25. Root Cause Analysis 26. Scenarios and Use Cases 56. Techniques 27. Scope Modeling 28. Sequence Diagrams29. State Diagrams 30. Structured Walkthrough31. Survey/Questionnaire 32. SWOT Analysis 33. User Stories 34. Vendor Assessment 57. 1.3 58. , ; (, ), , ; , 59. - , , Business = 60. 61. 62. 63. , 1. 2. 3. 4. 64. 1. : , ; , ; 65. 1. , 2. ( ) 3. 4. , , ( ) 66. 67. 2. : , ; (. . , ); 68. (-), . , , . . 69. 70. 3. , : ; ; ( , , ) 71. 72. 4. : , ; ; . 73. 74. 75. - 76. .1 : 1. 1.2. 3. : 3 2014 77. .1 : 3 2014 78. E-mail: harizmalife@gmail.com Skype: harizmalifePhone: +38 050 401 33 35 . . ., . . . </p>