Easy ISO : How to set-up your quality management system ?

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  • 1. ISO9001:2008 TRAINING & CONSULTANT PROJECT Nukool Thanuanram Senior Consultant and Trainer Alternative Training & Consulting Mobile : 081 400 3954 E-Mail : nukool2001@gmail.com Twitter & Facebook : nukool2001

2. WHO AM I ? 3. 4. - CONSULTANT - TRAINER - COACH - PERFORMANCE MASTER 5. TRAINER PROFILE ISO9001:2008, ISO/TS16949:2009 ISO14001:2004 HRM: Human Resource Management System HRD: Human Resource Development System E-Mail Address: nukool2001@gmail.com Mobile Phone: 081-400-3954, Skype, Twitter & Facebook: @nukool2001 6. WORK EXPERIENCE Sino-Thai Engineering & Construction Enkei-Thai Asahi Somboon Siam Senater Quality Engineer Quality Manager HR. Manager QMR 7. A MEMBER OF 8. ISO knowledge sharing center 9. EXPERIENCE Training Provided 80 Mfg. 150 class consultant & advised 10. REFERENCE CLIENCE 11. WHAT & WHY ISO ? 12. ISO9001 13. 1 1 3 Re-Certification 3 Re-Certification 14. KPI Action Plans 15. Project Management 16. MMMMASTERASTERASTERASTER PPPPLANLANLANLAN T r a i n i n g D o c u m e n t s I m p l e m e n t s A u d i t s 1 2 3 4 17. ISO9001:2008 Master Plan Item Job and Activity Description M1 M2 M3 M4 1 Organize the team (ISO Team) 2 ISO9001:2008 requirements training 2 3 Training & coaching for KPIs & action plan 4 4 Documentation training & coaching (Procedure-WI-Form) 5 Implement of documentations system (keep records) 6 Follow-up 1st (suggestion for improvement) 2 7 Follow-up 2nd (Final review before an internal audit) 2 8 ISO9001:2008 internal audit training 2 9 Conduct an internal audit by internal auditor team 10 Management review by top management (Goal-KPIs) 11 Pre-audit by consultant 2 12 Certify audit from certification body : CB 18. ISO9001:2008 19. TOP MANAGEMENT Establish the Quality Policy Establish The Quality Objective-Target or KPIs On time delivery 100% Customer complaint < 2 Time / Month Customer Satisfaction Scoring > 90% Organizing (HR-Planning-Purchase-Production-QC-Eng-Store) Review Effective of The System (Management Review) Target - KPIs Customer Complaint - Customer Satisfaction Cost of poor quality 20. SALE Order Receiving Order Confirmation Customer Satisfaction Customer Complaint 21. HR-HUMAN RESOURCE MANAGEMENT Recruitment Procedure Define Job Specification Define Job Description and Authority Define Necessary Competency Knowledge, Skill and Attitude Training & Developments System Performance Review 22. PU-PURCHASE Supplier Selection Procedure or Criteria Raw Material Supplier Outsource Management Sub Contractor Selection & Evaluation Testing Service and Calibration Service Supplier and Outsource Performance Evaluation 23. PD-PRODUCTION Production Planning Engineering Drawing Control Process Control or Control Plan (CP) Control of Operation Software or Program Work Instruction or Standard On The Job Training 24. QC-QUALITY CONTROL Sampling Plan Testing or Inspection Standard and Method Acceptance Criteria Visual Inspection Standard Control of NC Product Calibration System New Product Management Engineering Drawing Control ECN-Engineering Change Notice from Customer ECR-Engineering Change Request (Internal Request) 25. MN-MAINTENANCE Machine & Equipments List Spare Parts Control (Min-Max) Preventive Maintenance Yearly Plan Checklist & Records 26. ST-STORE First In First Out Supply Material or Product Preservation Stock List Stock Control and Update Identification Label Tag Card 27. CB Selection Guidance 28. CB - Certify Process 1. Documentation review/Report 2. Pre-assessment **Optional** 3. Assessment 4. Certificate 5. Surveillance audit visit 6. Re-certification / ** 29. AUDITOR CB 30. /QMR (KPI) Internal Audit Management Review QMR/DCC , 31. OJT P/R P/O 32. QA , QC Certificate NC Maintenance List PM PM (Check list) 33. Production / Store Update Stock 34. 35. end of presentation THANK YOU