Học viện Kỹ năng Masterskills - 5 Kỹ Thuật Để Lắng Nghe Hiệu Quả Hơn

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  • Website: http://www.masterskills.org/ Truc Phuong

    1

    5 K Thut Lng Nghe Hiu Qu Hn

    Lng nghe l mt cng on quan trng trong giao tip. Nhng ngi gii lng nghe lun

    c chia s ci m, hiu ngi khc hn v t hiu qu cao trong giao tip. Tuy nhin,

    tht khng may, mi ngi thng c xu hng tp trung chun b cu hi tip theo thay

    v ton tm ton lng nghe. iu c th gy lng ph thng tin v hiu nhm trong

    vic truyn ti thng ip gia cc bn.

    Nu bn dnh thi gian nghe nhng g ngi khc ni g, c bit l t pha nhn vin

    v khch hng, thng tin phn hi m bn nhn c s l v gi. Bn s xy dng s trung

    thnh cho thng hiu ca mnh.

    1. iu chnh ngn ng c th ca bn. Ngn ng c th ca bn cho thy s quan tm

    hoc khng quan tm vi cu chuyn ca ngi khc. Khi tch cc lng nghe mt ai ,

    hy ci nh v pha trc v nhn thng vo mt h. Mt n ci thn thin v ci gt u

    thng xuyn s cho thy bn ang quan tm v tham gia cng vi h.

    Trong tnh hung m bn cm thy khng thoi mi - nh trong mt s kin kt ni - bn

    c th c xu hng bt cho tay, t tay vo ti qun hoc mt vi hnh ng th hin s

    lo lng. Cc ro cn nh ny c th s khng khuyn khch ngi khc tip cn bn.

    2. Tp trung vo i tng giao tip. Nu bn ang trong mt khu vc ng c, hy

    http://www.masterskills.org/http://www.masterskills.org/http://www.masterskills.org/http://www.masterskills.org/http://www.masterskills.org/

  • Website: http://www.masterskills.org/ Truc Phuong

    2

    tp trung hn vo ngi m bn ang giao tip v t hn vo nhng g ang xy ra xung

    quanh bn. Tng t nh vy, trong khi nghe in thoi, hy quay lng li vi my tnh

    trnh phn tm v cho i tc, ngi bn ang ni chuyn thy y s quan tm ca

    bn. Khi bn ang b phn tm bi cng ngh, iu s lm cho ngi khc cm thy h

    khng quan trng vi bn.

    3. Khng ngt li ngi khc. N c th c hp dn hon thnh cu ca ai ch

    cho bn hiu thng ip ca h, nhng n c th i tt nh th l. Lng nghe gip xy

    dng lng tin. Nu bn ngt li ai - ngay c vi nhng nh tt - n s hn ch c hi

    cho ngi ni th hin y cm xc hoc kin ca mnh. V vy, m bo rng

    bn s khng ngt li ngi khc, hy lun lun dng li mt vi giy trc khi tr li.

    4. t cu hi. Bn t mnh m nht trong mt cuc tr chuyn: Hy ni cho ti. Mi

    ngi s tr ln ho hng khi bn hi h nhng cu hi thch hp v lng nghe chm ch

    nhng phn ng ca h. Nu bn ch quan tm tch cc n cuc sng ca nhng ngi

    khc, h s qu mn bn.

    Nhng cu hi m s mang li cc c hi tt nht cho mi ngi hiu tng ca nhau

    trong mt ch nht nh v s tip tc lm cho cuc tr chuyn thng sut. Nu bn

    khng hiu c bt k im no m ngi khc ang c gng din t, hy yu cu h

    lm r hoc a ra v d c th.

    5. ng cm vi ngi ni. Khng nn ch lng nghe vi i tai ca bn, m cn vi i

    mt v tri tim ca bn na. Bn khng nht thit phi ng vi h, nhng hy tng

    tng h cm thy ra sao. t mnh vo v tr ca ngi khc hiu y quan im

    ca h.

    Tht khng may, hu ht mi ngi khng lng nghe thu hiu, h lng nghe tr

    li. Khng nn ch tp trung vo nhng g bn s ni tip theo. iu gy ra s mt tp

    trung lng nghe v gy cn tr cuc m thoi. Ngc li, hy tp trung vo cu chuyn

    ca ngi ni. Hy t hi: Ti s cm thy th no nu iu ny xy ra vi ti?. V mt

    khi bn hon ton hp th c nhng g ngi ni, sau hy phn hi mt cch

    tch cc.

    Kt lun: Lng nghe chnh l k thut hiu qu nht trong giao tip. Nhng k thut

    lng nghe hiu qu bao gm: iu chnh ngn ng c th ca bn, tp trung vo i tng

    giao tip, khng ngt li ngi khc khi h ang ni, k thut t cu hi v lng nghe

    ng cm vi ngi ni.

    Ngoi ra, bn cng nn chun b k khi giao tip vi cc i tc ca bn, c bit l khch

    hng, c nhng phn hi thch hp gip bn lng nghe v giao tip hiu qu hn. Hy

    p dng nhng k thut trn lm ch k nng giao tip, thu hiu khch hng v to

    lng trung thnh ca khch hng vi bn.

    http://www.masterskills.org/http://www.masterskills.org/http://www.masterskills.org/http://www.masterskills.org/http://www.masterskills.org/http://www.masterskills.org/http://www.masterskills.org/

  • Website: http://www.masterskills.org/ Truc Phuong

    3

    Hc vin k nng Masterskills:

    Tr s: Tng 9, Ta nh Vietcomreal, S 68, ng Nguyn Hu, P.Bn Ngh, Qun

    1, Tp.HCM, VietNam

    Phone: 08- 22 - 194 - 047

    Hot line: 0907 - 000 - 277

    Thi gian lm vic: 8h30 ~ 17h30 (hng ngy, t Th hai n Th su)

    Email: info@masterskills.org

    Website: www.masterskills.org

    (ST)

    info@masterskills.orgwww.masterskills.org