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  • 1. K nng mm St t Internet C2,22-10-2010 1.K nng qun l thi gian 2.K nng giao tip 3.K nng thuyt trnh 4.K nng lng nghe 5.K nng Teamwork K nng qun l thi gian Thi gian l qu bu cho nh lnh o. d trong cng vic no, bn vn phi bit qun l thi gian ca mnh. khng c khc bit no gia cc cp lnh o. lm qun l thng l giao vic cho ngi khc. d vy, bn khng th t chc giao vic hiu qu nu bn khng t mnh t chc cho mnh. thi gian l ti nguyn him hoi. t t chc v sp xp trch nhim c ngha l t chc v s dng qu thi gian ca bn cho c nhn hay trong cng vic, bn cn xy dng cho mnh mt chng trnh lm vic xc nh r qu thi gian no dnh cho vic nh, t quan trng v dnh nhiu thi gian hn cho vic ln, quan trng hn. tnh cht phc tp trong t chc ngy nay khin cho bn phi thc s quan tm n vic sp xp chng trnh sao cho tn dng thi gian tt nht t hiu qu cao nht. cn phi thch ng xc nh ng n, thn trng nhng iu quan trng tht s cho d c nhn hay trong cng vic. bn phi suy tnh nh vy trc khi bt u chng trnh hnh ng no tn dng ti a thi gian c c. bn cn xc nh v phn tch vic s dng ca bn hin nay. chng ti ngh hy gim thiu nhng iu ngn tr thi gian ca bn v y l vi kin thc t c th gip bn khc phc. sau cng, ngh bn lp ra mt phng n ring, trong bn s qun l thi gian ca mnh mt cch u n. Qun l thi gian Qun l ngha l lm vic v t chc cng vi ngi khc. phn ln thi gian bn dng giao tip, t chc cng vic vi nhn vin. mun t chc vi ngi khc, bn phi bit t t chc v qun l thi gian ca chnh mnh. Qun l thi gian hiu qu em li nhiu li ch thuyt phc - lm cho cuc sng d dng hn - gim cng thng (stress) - tng hiu qu - tng nim vui trong cng vic - tng nng sut ca c nhn v tp th - tng "thi gian ring t " cho bn dng 1

2. Qun l thi gian hiu qu s gip bn suy ngh thm cho cng vic quan trng v th gi gii tr. nm ch > trong qun l thi gian hiu qu s 1 S qun l thi gian tt hn 1) aware 2) analyse 5) arrange 6) save time, better use 4) assign3) attack 1. aware : nhn bit : ra mc tiu cho c nhn & cng vic. sau sp xp u tin 2. analyse : iu cn lm 3. attack : n cp thi gian loi b k n cp thi gian ca mnh. 4. assign : lp th t u tin 5. arrange : hon thin k nng, lp k hoch 6. save time, better use : tit kim thi gian, s dng thi gian tt hn 1. awareness : nhn bit nhn bit u l iu quan trng cho c nhn v cng vic. giai on u tin ny gip xc nh mc tiu c th cc yu t trn. bn phi coi trng cc yu t lin quan n cch thc s dng thi gian, thi quen, tc phong, giao tip v trch nhim cng vic ca bn. 2. analysis : phn tch iu cn lm. ci thin s dng thi gian bn cn o su chi tit v cch s dng thi gian hin ti / nhng iu lm mt thi gian. phn tch nh vy gip bn s xc nh c cn lm g tt hn. 3. attack : n cp thi gian (tg) 2 3. c nhiu iu lm mt thi gian ca bn. nhng k cp thi gian cn phi loi b khi bn ch tm vo nhng iu cn yu. 4. asignment : lp trt t u tin khi loi tr k cp thi gian'', bn nh lp trt t u tin cho cng vic ang dang d. cn lm nhng vic ny mt cch u n. 5. arrangement : sp t k hoch giai on cui cng l bn phi sp xp thi gian c mc ch r rng. nh u n hon thin cc k nng nh b k trn phc hi thi gian mt. bn cn phi c k hoch thng minh. by gi chng ta cng xem k hn nm giai on ny : 1. aware : nhn bit trc ht cn phi hiu r chnh bn c th hon thin vic qun l thi gian. mt, bn nghim tc xc nh mc ch c nhn v cng vic (hay cc trng im) : s i u v mun th no. hy vit cc mc tiu ra thy r mc quan trng . hiu qu qun l thi gian c c t hai cch kim sot : t kim sot v kim sot cng vic. t kim sot l do hiu bit chnh mnh : u im, khuyt im, nhn cch, cch nhn s vic theo tng quan hay chi tit. kim sot cng vic l hiu r cng vic tc l t chc v vai tr trong t chc y. v l lnh o, bn cn hiu r mc ch chnh ca c quan. ngi ta s nh gi bn qua s hiu bit ny. khi ra mc ch v trng tm, bn thy u l iu quan trng tht s. hy ngh v con ngi bn mun to nn. bn hng s nghip v u ? c quan bn cn t c iu g ? lm r mc ch khng phi l chuyn d dng. bn bit s qua nhng lin quan n mc tiu. nhng cn phi a tng mnh ra nh sng. hy lm nh sau : quan trong / u tin : hy tch ring mc tiu ca gia nh vi mc ch c nhn v cng vic (s nghip / kinh doanh). nh phi gi th cn bng. nu bn quyt nh ly bng i hc, cng lc mun dy con bn bi li v chi lt vn bum tt c cc th mt lc th xin bn hy suy xt li. mi mc tiu u quan trng nhng phi xc nh ci no quan trng hn trong thi im hin ti : mc quan trng tm thi c th hon chuyn khi mt vi trng im hon tt / cc u tin c thay i. kinh nghim qu kh : hy nh li nhng chuyn lm hoc xy ra m bn cm thy hi lng : lc no bn thnh cng. c l bn mng cho s thng chc trong v tr hin nay. v c nhn, khi mua nh mi hoc i ngh h vi bn thn u em li nim sung sng. nu cm nhn s hi lng u th iu quan trng cng ngay vy. thc t : (khi xc nh mc tiu) mc ch phi thc t. nu ch cao 1,45 m m c mong l ngi sao trong i bng r chuyn nghip th bn vin vng lm y. r rng : mc ch cn r rng, hp l v c hn nh. hy ngh lm th no t mc ch v ln k hoch thc hin. vit ra giy : ( h thng ha, trnh sai st) 3 4. hy vit ra giy nhng tng ca bn. ng la di chnh mnh khi cho l c th nh trong u cc mc ch a dng ca bn. chng ta ang ni n nhng mc tiu di lu c i ngi. hn na, khi ghi chp cc mc ch, bn s ch tm n nhng iu mnh tin tng. khi vit ra giy, cc mc tiu thng khc i so vi khi chng cn nm trong tr no. bng sau y s cho bn bit v cc iu trn. bn s hc cch thit lp, sp xp u tin, lm vic tch cc, hng v mc ch ra. cn nhng iu khc nh hng n qu thi gian ca bn : t cch, thi quen v giao tip nu bn hay truyn ming lin lc vi nhn vin th c nh hng n thi gian ca bn l : bn c th ni i ni li mi ln cng mt th cho mi ngi khc nhau. thc ra ch cn mt li nhn ngn gn l . kh lm thay i thi quen nhng lm vn c. cn c trch nhim cng vic lin quan n thi gian ca bn. nhng trch nhim ny khng hn l iu bn phi tin l quan trng. c khi l nhng yu cu i hi trong cng vic m chng ta khng thch lm nhng phi chu ng. l nhng iu khng quan trng lm nhng li khng th trnh c. bn hy gi cho qun bnh gia iu quan trng trong cng vic v nhng bn phn p t ln bn. hy lm r trch nhim ca bn. Trch nhim ca bn : chu trch nhim v nhng ai ? mc trch nhim i vi h ? ti c nm ngun lc v kinh ph ring ? ti lm vic trong mi trng chnh yu no ? ti chu trch nhim hnh chnh no ? ti c phi tip xc vi khch hng bn ngoi ? ti c phi pht huy sng kin ? ti c quyn hn g ? nhn vin ca ti trch nhim ra sao ? ng nghip ca ti c trch nhim no ? nhim v ca c quan ti l g ? trong cng vic, c nguyn vng g ti cha a ra ? c th lit k thm na nhng khi tr li nhng cu hi trn s gip bn nh hnh c trch nhim ca mnh. 2. analyse : phn tch khi ra mc tiu ri, bn phi lm mt bc thc t phn tch cch thc s dng thi gian. kim sot c thi gian ca mnh, bn phi bit dng n th no ? c v nh n gin, nhng phn ln cc lnh o li khng th ni cho bn bit chi tit h dng thi gian trong ngy hay trong tun nh th no. 4 5. bn cn s dng thi gian ca mnh. cn phn tch r cch s dng sau khi bit r mnh phi lm g. hy m x th gi trong ngy v xem xt, t hi : ti dnh thi gian bao lu hp hnh ? ti lm cng vic ca ngi khc mt bao lu ? hy bit r thc s bn ang lm iu g ? nht k / t nh gi : phng php ny, bn t nh gi theo mu ngy ca dng nh y / c mu khc r rng hn. hy sp xp cng on lm vic theo tng 5, 10, 15 / 30 pht. mu t nh gi : (mt th d) th hai gi cng vic 7h30 - 8h00 . 8h00 8h30 . 8h30 9h00 . 9h00 9h30 . 9h30 10h00 . 10h00 10h30 . 10h30 11h00 . 11h00 11h30 . 11h30 12h00 . 12h00 12h30 . 5 6. 12h30 13h00 . 13h00 13h30 . 13h30 14h00 . 14h00 14h30 . 14h30 15h00 . 15h00 15h30 . 15h30 16h00 . 16h00 16h30 . 16h30 17h00 . 17h00 17h30 . 17h30 18h00 . khong thi gian d tnh ty theo bn sp t. cn nht l bn phi bit mnh ang thc s lm iu g lc ny. ngh bn theo di thi gian biu trong vi ngy lin t nht 3 ln trong nm. bn hy tp ghi chp li cng vic ca mnh. lm nh th, bn s bit r mnh ang lm g v t iu quan trng nht bn mun lm hng gn n mc tiu. t xem xt xong, bn hy sang phn phn tch. c ch li hn, chng ta hy thc hin mt khong thi gian biu trn ngy. bn cng chi tit cng tt v lit k cng vic v thi gian thc hin. th d : ngy ca dng l mt mu tham kho nh sau : ngy ca dng 6 7. ngy th ba, 23/3 gi cng vic tham gia 7.30-7.41 ung c ph, c bo ti 7.41-7.44 in thoi t chi nhnh s 5, i s liu cho bo co l 7.44-7.50 n phng th k tm t liu ti 7.50-7.53 hin (th k) n tm t liu hin 7.53-7.56 sn gh vo xc nhn cuc hp sn 7.56-8.00 gii thch xong cho hin iu cn thit hin 8.00-8.02 in thoi t nh gi n lan (v ti) 8.02-8.16 lm vic v bn bo co nm ti 8.16-8.18 in thoi t chi nhnh s 5. nhc ly d liu. nhc hin a d liu cho l l 8.18-8.23 nhn in thoi t hin hin 8.23-8.29 lm tip bn bo co ti 8.29-8.47 tun gh vo mi mi ngi dng cm tra tun 8.47-8.49 in thoi yu cu ca b b 8.49-8.54 hai gp tun v ngh dng cm tra s 94. hai, tun 8.54-9.01 lm tip bn bo co ti 9.01-9.07 minh (ng ch) gi in bo thay i lch minh 9.07-9.21 xem li k hoch cho nm sau ti 9.21-9.23 phng my tnh gi n ngh nng cp trang thit b phc 9.23-9.30 lp chng trnh hp ti 9.30-9.34 hng gh vo kim tra s ngy ngh cn tn ng v than phin v cp trn. bui gp mt c sp xp vi anh ta cho bui chiu. hng 9.34-9.52 ngh gii lao v dng c ph nhng ngi khc 9.52-l0.01 chun b lch trnh cho bui hp ti 10.01-10.20 i n phng hp, ngng li tn chuyn vi ng nghip nhng ngi khc l0.20-10.25 ch mi ngi n d hp nhng ngi khc 10.25-11.32 iu hnh cuc hp v k hoch pht trin nm ti nhng ngi khc 11.32-13.05 n tra nhng ngi khc 7 8. 13.05-13.20 i do tn gu vi cc ng nghip 13.20-13.30 chun b cho cuc hp vi hng ti 13.30-13.37 hng n, bui hp bt u hng 13.37-13.41 th k ca ph ch tch hi ng in thoi v vic chm tr tr li th. th k ph ch tch hi ng 13.41-13.44 gi in cho kim nhc n l th. kim 13.44-13.52 tip tc cuc tho lun vi hng hng 13.52-13.55 in thoi t phn xng bo thng ang ci nhau vi ngi qun c. ngi khc ti 13.55-14.00 bo hng quay tr li sau v i xung phn xng hng 14.00-14.24 ni chuyn vi thng v vi qun c ca anh ta gip h gii quyt vn . sp xp bui gp mt. thng v ngi qun c 14.24-14.35 k, cc l th cho hin v c nh my bn thng bo ni b. hin 14.35-14.39 in thoi ca con hi xin tin hiu 14.39-14.47 chm dt vic c nh my, k vi l th hin 14.47-15.15 dng c ph gii lao ngi khc 15.15-15.36 tho lun v nhng s liu cho nm ti vi cc qun c. cc qun c 15.36-15.38 hai gi in bo c y phi v nh v bnh hai 15.38-15.46 tip tc cuc tho lun cc qun c 15.46-15.49 nh gi in bo lc v n con gi mai trng lan (v) 15.49-16.07 phi gh vo ni v vic bt thng chc di phn cn li ca cuc tho lun cho n ngy mai phi cc qun c 16.07-16.20 tho lun vic bt thng chc vi phi phi 16.20-16.22 lan gi in hn gp ngy mai lan 16.22-16.32 thu dn : s liu nm sau, bn bo co v dng c chi tennis. Bi tp : Bn l ng nghip v l mt ngi bn thn ca ng dng. ng dng rt khng hi lng vi mt ngy lm vic nh vy. khng may l nhng ngy lm vic ln xn nh vy li xy ra rt thng xuyn. ng ta yu cu bn cho mt vi li khuyn nhm ci thin vic sp xp thi gian ca ng ta. bc u bn nn phn tch vic ng dng s dng thi gian ca mnh nh th no v ti sao li nh vy. sau , bn hy ngh phng php qun l thi gian tt hn. bn c th t vi cu hi quan trng vi ng dng gip ng ta. Khi phn tch thi gian biu hy nh nhng im sau : 1) cng vic ch li no chim nhiu thi gian nht ? 2) cng vic v b chim nhiu thi gian nht ? 8 9. 3) cng vic ch li no khng ng dnh nhiu thi gian ? 4) cng vic no cn thi gian nhiu hn ? 5) Lc no trong ngy th bn rn nht ? s 2 Ngy ca Dng (sau khi phn tch) loi cng vic ng tc thi lng (pht) % tng s thi gian chuyn mn 7 139 27,5% cp bch 5 41 8,1% thng xuyn 25 165 32,6% c nhn 11 161 31,8% Dng sp xp cng vic ca mnh nh sau : chuyn mn (c) : cng vic nghip v nh ln k hoch lu di, vit h s nhn vin, xem xt bo co. cp bch (khng d bo trc c) (cb) : vic cn lm ngay nh bt ng c nhn, quyt nh cp bch. thng xuyn (t) : vic hnh chnh giy t, th t, in thoi, nhc nh nhn vin. c nhn (cn) : vic ring nh gia nh, gii lao. trong mi phn, dung ghi r c, cb, t, cn. sau cng ht thy ng tc ca tng loi. nhn chung s thy dng mt nhiu thi gian cho nhng vic khng quan trng. vic hnh chnh v c nhn chim qu nhiu thi gian trong mt ngy lm vic. nu bn cng th th hy bit cn nhiu ngi cng vy lm. cc nghin cu cho thy ngi lnh o thng b li cun vo nhng chuyn lung tung, nht thi v giai on hoc mt lin tc trong cng vic. ni thc, bn s kh tm c cch gii quyt tha ng cho nhng iu quan trng. c khi bn bn rn (hay cm thy nh vy) v c phi tr li in thoi, khch khng hn trc hoc gii quyt bt ng c nhn. c nhiu ngi lnh o v t chc cho s bn rn l ng ngha vi hiu sut v cho nh vy l lm vic sing nng. khng phi th u nu nh c ai c loay hoay bn bu, lc no cng cng thng, y l v h c th khng bit cch sp xp thi gian hp l. nu bn ging nh h, bn s mt nhiu thi gian l thuc vo tc ng ca ngi khc thay v c th ln chng trnh lm vic ch tm vo nhng im cn thit quan trng hn. bn ang mt nhiu thi gian cho nhng iu t hiu qu. 3. assign : lp trt t u tin lp thi gian biu xong, bn cn bit phn loi nh sau : kim sot c / ch ng quan trng khn trng 9 10. giao cho ai khc kim sot c / ch ng : hy t hi mnh c th t kim sot c bao nhiu cng vic ? cn b sung g cho cng vic. nu bn ch tm vo nhng vic khng lin quan trc tip hoc ca ngi khc ang lm tt hn th bn mt thi gian. cng vic no t bn lm ly ? vic no do ngi khc ngh ? hy xem li khung thi gian biu ca mnh v chn ra. tnh im kh nng ch ng ca bn theo cch sau : (im 0 n 6) 0 : khng kim sot c trong cng vic 3 : bn c kim sot mt phn trong cng vic 6 : kim sot hon ton trong cng vic t suy ra bn mc kim sot th no trong khung thi gian ca mnh. cng tnh nh vy cho ch ng 0 : bn b ng hon ton trong cng vic 3 : bn c linh ng trong cng vic 6 : ch ng hon ton trong cng vic t suy ra kh nng ch ng ca bn s quan trng : hy sp xp cng vic theo mc quan trng c v khng. ngha l phi ngh n hu qu ca cc quyt nh v hnh ng. s ph thi gian nu b kt vo nhng iu khng quan trng so vi mc tiu ra v trch nhim chnh. theo paretos law, cn gi l lut 80/20 th ngi lnh o ch dnh c 20% thi gian cho kt qu tt. cn li 80% l chuyn b i. s khn trng : cng vic c khn trng v cn lm ngay khng ? cn iu kin thi gian hon tt cng vic ngay. liu c th lc khc c khng ? hy phn bit r vic khn v vic quan trng. vic khn nhiu th khng quan trng nhng li chim ch trc vic quan trng. vic quan trng gn lin vi kt qu phi c. vic khn thng do ngi khc tc ng. bn hy kim sot lng thi gian dnh cho vic khn. cng phi bit xp th t cng vic. l s u tin. nh ch ti hai nh quan trng v khn trng c trnh by trong s sau y : khi tht quan trng v tht khn, hy lm ngay i. khng th do d v ng l cng vic qu quan trng. khi tht quan trng nhng cha tht khn trng th bn vn cn thi gian sp xp v giao ph cho ai mt phn bt u cng vic. d sao cng ng lu qu. bi v l vic quan trng lin quan n kt qu. th d : khi phi bo co trong hai thng ti vi ban gim c, bn phi lm nghim tc v c nh hng n v tr cng tc v phng ban trong c quan. 10 11. nu tht khn nhng khng my quan trng, bn c hai gii php : 1) lm lin nhng ng ko di thi gian, chm dt sm. 2) chuyn giao cho ai khc th d : gim c cn danh sch nhn vin ngh php trong mt gi ti. hy lm cho xong v ch l hnh chnh. nu chng khn cng chng quan trng lm, bn hy t hi c nn lm khng ? loi vic ny c th b qua, qun i hoc giao cho ai khc. th d : ngi tr l hi bn mu xanh hay mu th hp cho ba bn bo co. 4. attack : k cp thi gian c nhiu th lm tiu hao thi gian. cn phi bit r chng loi tr. c hai loi bn phi thanh ton. mt l k cp bn ngoi : in thoi ni chuyn l th, khch dai dng, hi hp thiu t chc, bt ha c nhn v chuyn phim. hai l k cp bn trong : chng bit ni ''khng'', do d, di li cng vic, li lm, khng k hoch, khng bit giao vic. bn chc gp cc th ny ri. K cp thi gian tiu biu : 1) khng bit ni khng 2) ni chuyn in thoi lu qu 3) khch thm thnh nnh 4) ni lm vic km t chc 5) di vic li sau thng sy ra khi gp vic kh khn nn : x nh cng vic & bt tay lm ngay trnh tress. 6) cu ton 7) giy t nhiu qu 8) giao tip km...