Looking to the future while - preparing for the present...

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One colleges experience of recent changeRichard BirleyDeputy Head of Learning ResourcesCity College Plymouth


<ul><li> 1. Richard BirleyDeputy Head of Learning Resources City College Plymouth </li> <li> 2. and everyone else!Nationally: The economy Government education policyLocally: A changing demographic Responding to the demands of the local economy / emerging growth sectors </li> <li> 3. and every other library! The march of technology: computer says: youre fired Responding to the learning needs of a diverse number of courses &amp; types of student are we linked to, and supporting, the curriculum? Potential lack of awareness of, and engagement with, services provided by Subject / liaison Librarians and library services as a whole throughout the institution Relationship with clients: the Google Generation Vs. the ambivalence of some academic staff toward closer library liaison / lack of awareness of resources The difficulties in measuring the impact of services / lack of engagement with library services throughout the institution </li> <li> 4. The Department is now made up of three distinctand related teams:The Library: two sites and one study areaMAPP (Media and Print Production)TeLIT (Technology enabled LearningImplementation Team) </li> <li> 5. Head of Learning Resources Finance &amp; Administration Coordinator Finance &amp; Administration Assistant Deputy Head of Print Services Learning Resources / TeLIT Manager Manager College Librarian User Services Acquisitions Reading List Designers Tutor Librarians LT Developer Librarian Librarian Assistant X2Coordinators X 2 (KR Coordinator X 1 (GC) Print Technicians X 2 LT Taxonomist &amp; GC) Customer Assistant Acquisition Assistant Media Developer team members team members TeLIT team members </li> <li> 6. 95% overall satisfaction achieved in the Colleges Service Area Evaluation that took place in July 2011 222, 074 visits 2010-2011 - Average: 18,506 pm 26,575 loans 2010-2011- Average: 3,757 pm 88,886 e-book page views Sept 2010 Sept 2011 </li> <li> 7. Er yes and noThe new department structure has better defined linemanagement with new posts and service teams focussing onareas for improvement (i.e. VLE (Moodle), information literacyand reading lists) that reflect the demands of the College andcurriculum and enable us to respond more effectively andraise our profile. The rebranding makes the service look moreattractive and resources easier to find.But its still a work in progress . </li> <li> 8. But what about impact, student feedback, studentexpectations, liaising with staff .Can emerging technologies fill in the gaps?Again, yes and no . Emerging technologiesprovide us with opportunities not solutions . </li> <li> 9. Web 2.0 &amp; emergingTechnologies enable libraries to marketthemselves demonstrate the value oftheir staff, services &amp; resources -cheaply, quickly &amp; in a focussed,targeted mannere.g. Blogs, Social Networking,mobile technology </li> <li> 10. and collaborate, through increased feedback &amp; userproduced content which can also be used todemonstrate the library services impact on thelearner experience with their usersin order to meet these challengese.g. mash ups, wikis increased feedback &amp; userproduced content which can also be used todemonstrate the library services impact on thelearner experience with their users in order tomeet these challenges </li> <li> 11. Staff: training / time required to manage / exploit these technologiesDuplication: do new technologies add extra value to existing services?SustainabilityWhat about legal issues, privacy &amp; security?Integration with existing technologies </li> <li> 12. This short phrase from Cooke et alls recent article (2011) neatly sums up thechallenges &amp; opportunities faced by librariesin the current financial climateIn order to fulfil their role, facilitatingaccess to information, in a responsive,supportive &amp; collaborative manner, whilecontinuing to demonstrate their value to staffand students, i.e. show a return on investment,libraries will need to be proactiveand adaptable, Web 2.0 in its many guisespotentially provides them with opportunities to do this quickly, cheaply andinnovatively, but flexibility is key </li> <li> 13. You dont need to be Sherlock Holmes or Miss Maple to see that financial andtechnical changes are fundamentally changing librarianship and .There isnt one set of solutions to these challenges - each institution has its ownpeculiarities but if libraries can embrace the idea of engagement and theidentity of being a hub, as we have, they can begin to make themselves invaluableto their institution Collaborative/cross college work with other service teams Embrace change/flexibility Staff training </li> <li> 14. Anderson, Paul. (2007) What is Web 2.0? Ideas, technologies and implications for education. [Online]. Available from:http://scholar.google.co.uk/scholar?hl=en&amp;q=reference+for+What+is+Web+2.0%3F+Ideas%2C+technologies+and+implications+for+education&amp;btnG=Search&amp;as_sdt=0%2C5&amp;as_ylo=&amp;as_vis=1 [Accessed 20 October 2011].Ashby, Martin. Et al. (2011) Scholarly communication at Loughborough University: astudy by Loughborough University Library. [Online]. Available from:http://www.lboro.ac.uk/library/about/PDFs/Scholarly%20communication%20at%20Lughborough%20University%202011.pdf [Accessed 20 October 2011].Burkhardt, A. Social media: a guide for college and university libraries. College &amp; Research Libraries News; 2010, Vol. 71, Issue1, pp. 10 24.Cooke, L. Norris, M. Busby, N. Page, T. Franklin, G. Gadd, E. &amp; Young, H. (2011): Evaluating the impact of academic liaisonlibrarians on their user community: a review and case study, New Review of Academic Librarianship, 17:1, 5-30. Availablefrom: http://dx.doi.org/10.1080/13614533.2011.539096 [Accessed 20 October 2011].Miller, R. Future-proof your library. Library Journal; 2008, Vol. 133, Issue 13, pp. 30 33. </li> </ul>