Sharpening Your Customer Service Skills Round-table

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    14-Aug-2015

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  1. 1. speaktme.com
  2. 2. speaktme.com Sharpening Your Customer Service Skills with Irena Mena
  3. 3. speaktme.com Irena Mena Senior Education Specialist Millennium Systems International YOUR PRESENTER
  4. 4. speaktme.com
  5. 5. speaktme.com
  6. 6. speaktme.com EACH ROUND TABLE HAS 4 TOPICS
  7. 7. speaktme.com 7 MINUTES MAX ARE TO BE SPENT ON EACH TOPIC
  8. 8. speaktme.com EACH TABLE WILL ELECT A SCRIBE TO WRITE ALL IDEAS, AND A SPOKESPERSON TO CONVEY THEM INFRONT OF THE CLASS
  9. 9. speaktme.com EACH GROUPS SPOKESPERSON WILL SUMMARIZE THEIR KEY POINTS FROM EACH TOPIC IN 5 MINUTES
  10. 10. speaktme.com FOR A SUMMARY OF TOPICS COVERED IN THIS DISCUSSION, PLEASE VISIT: Slideshare.net/TheMillenniumExperience2015
  11. 11. speaktme.com LETS GET STARTED: OPEN YOUR ENVELOPES
  12. 12. speaktme.com HANDLING FACE- TO-FACE COMMUNICATION Topic One
  13. 13. speaktme.com HANDLING PHONE COMMUNICATION Topic Two
  14. 14. speaktme.com DEALING WITH DIFFICULT CLIENTS Topic Three
  15. 15. speaktme.com GENERATING SALES THROUGH CUSTOMER SERVICE Topic Four
  16. 16. speaktme.com SPOKESPEOPLE PLEASE SHARE YOUR GROUPS KNOWLEDGE
  17. 17. speaktme.com FOR A SUMMARY OF TOPICS COVERED IN THIS DISCUSSION, PLEASE VISIT: Slideshare.net/TheMillenniumExperience2015
  18. 18. speaktme.com
  19. 19. speaktme.com