Pmk chronicle 2014

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Phramongkutklao Hospital Story Telling From Past to Present Road to Quality 1999-2014 Accreditation from HA Thailand

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<ul><li> 1. 10 2557 </li></ul> <p> 2. 3. 4. Story Telling From Past to Present 5. . (. . ) 6. Long Beach . 21 22 2542 .. .. . 6 7. 25 2542 8. LOGO 9. 2 .. 42 (.) 80 90 10. U.S. Joint Commission of Accreditation for Healthcare Organization (U.S. JCAHO) 18 .. 43 2 29 30 .. 43 3 11. 1 21 22 .. 43 2 19 21 .. 43 3 258 12. National Forum on HA 2 32 13. 10 13 .. 43 ( 13 ) 14. ...6 HA Canada 15. 1 . 30 .. 1 .. 43 2 . 23 24 .. 44 16. 1 : 25 .. 43 12 ( 44) 17. 4 5 .. 43 10 18. 21 .. 43 19. 4 6 7 .. 43 6 20. 30 .. 2 .. 44 Pat Zanon Canada 21. 28 ..43 13 .. 44 22. 23 .. 44 60 23. 12 .. 44 .. () . . 24. . . 25. . ( . ) 26. . 27. . 28. .. .. () 29. .. ( ..) 30. .. .. 31. . 32. .. 33. AAR 34. . 35. 36. HA . 37. 38. 1. 2. / 3. 4. / 5. QA/CQI 6. QA/CQI 7. Education/Cross-Functional Team/Empowerment/Participatory Learning 39. 40. (5 ., SS, ESB) 1 2 3 41. . 42. . . 43. 44. 45. 46. Everything changes, nothing remains without change. Siddhartha Guatama Buddha (563483 BC) Indian founder of Buddhism, born in Himalayan foothills, now S. Nepal 47. .. . . . 6 48. .. / . - .. - .. - .. - .. . 49. 2548 50. 71 51. PIP Project : Marion Susky from Canada 52. 10 .. 2548 18 19 .. 48 53. 18 -19 .. 2548 54. QIC 55. Abraham Lincoln Give me six hours to chop down a tree and I will spend the first four sharpening the axe. 56. 57. 58. 59. - 60. 61. 62. .. .. . 63. QIC 64. Unit Profile, PCT Profile (Internal Control) 65. . 66. . 67. 26 .. 50 68. 26 .. 50 69. .. . . . 6 .. . 70. "A finger points to the moon. Do not confuse the finger for the moon." 71. 72. THIP (Thailand Healthcare Indicators Project) 73. 74. Buddha 75. .. 17 .. 2553 76. HPO 77. Management Frameworks Quality Systems &amp; Standards Improvement Tools MBNQA, TQA , PMQA 5S, BSC, SWOT, BM, KM, CQI ISO , HA, HACCP , . 119 78. 1951 1984 1987 1988 1991 1994 1995 1999 2001 Deming Prize Canada Award Malcolm Baldrige National Quality Award Australian Business Excellence Awards European Foundation Quality Management Singapore Quality Award Japan Quality Award MBNQA : Education and Healthcare Thailand Quality Award Japan Canada USA Australia EU Singapore Japan USA Thailand 79. Public Sector Management Quality Award 80. MBNQA Malcolm Baldrige National Quality Award TQA Thailand Quality Award PMQA Public Sector Management Quality Award 81. 5. 4. 3. 1. 2. 7. 6. 82. . ..6 83. .. 1 2555 () ( ) 2558 84. 85. Hospital Accreditation (HA) 86. 1) Get use of recommendation () 2) Systematic evaluation and improvement ( ) 3) Continuous improvement () 4) Learning &amp; integration () 5) Living organization () 6) Always prepare () 87. HA HA ( ) 88. . IV III II I HA 89. 90. 91. Purpose Process Performance / Outcome Indicator Key Process / Value Creation Process Purpose of the Process Process Requirement Process Design Process Indicator CQI / Process Improvement Performance Improvement Innovation KM/Benchmarking Research &amp; Development Priority for Improvement Performance Measurement Performance Analysis &amp; Review Quality Review/ Adverse Event 92. Process Performance Other performance indicator Process Waste Safety Standard/Evidence Spirituality Handover () 93. 1 : Clinical Outcome 3 : Performance indicator &amp; trend Improvement effort () 94. Outcome Indicator =&gt; Effectiveness, Safety Process Indicator (evidence-based) =&gt; Appropriateness Other Performance Indicator =&gt; Other Quality Dimension: Access, Competency, Continuity, Coverage, Efficiency, Equity, Holistic, Responsiveness, Timeliness Balanced Indicator 95. Whats in it for me? ( ) ( ) (EI3) (O) 96. . Hospital profile + 4 60 PCT Service Profile + Clinical Tracer Unit Profile 97. Context ( ) Key Process ( ) Indicators ( 3 ) 98. Context ( ) Core process () Objective &amp; Monitoring () CQI () Further challenge () Integration with others () 99. 1. 2. clinical outcome 3. 4. 5. 6. 7. 100. 101. ....... ? ? ER ? ? ? 102. CPG / 103. indefinite, delayed, wrong diagnoses / 104. ( : ) ( ) () 105. 106. .. 107. Confucius Chinese philosopher &amp; reformer (551 BC - 479 BC) 108. THE HOSPITALS QUALITY JOURNEY 109. 110. 111. .... 112. ... ... </p>