Fayola Delica, a Guest Presenter on topic of Loyalty in Customer Service

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    09-Aug-2015

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  1. 1. Loyalty comes from Service Fayola Delica Founder of Fayola Delica, LLC. Founder of The 360 Evolution Academy
  2. 2. Who is Fayola Delica? THEN Professionally trained as a Registered Nurse (BSN) and Health Educator Healthcare experience over ten years Educational background Univ. of Florida: BSHSE (2003) Univ. of Miami: BSN, RN (2005)
  3. 3. Who is Fayola Delica? NOW Entrepreneur Passion for teaching, motivating, and empowering people Love to talk about entrepreneurship, leadership, holistic living, and finding your purpose in life Founded Fayola Delica, LLC. in March 2014 Professional Motivational Speaking/Aspiring Author BlogTalkRadio Host of Finding your Hidden Treasure show in April 2014 Every Friday at 2pm, ET
  4. 4. Who is Fayola Delica? NOW cont Founded The 360 Evolution Academy in June 2014 8-week seminars for transitional stages- holistic approach Youth (boys and girls) ages 11-17 years old charm school Recent college graduates career/adult training Singles seeking healthy dating relationships relationship lab
  5. 5. BUSINESS is about RELATIONSHIPS not PROFIT!
  6. 6. Why customer service? Growing your business is about your customer and not about you The way you treat people reflects how you run your business Never know who your next customer will be, so treat everyone as a potential customer They say people will do business with people they LIKE KNOW TRUST
  7. 7. END GOAL Customers will be loyal to you because you are loyal to them!
  8. 8. Upcoming Events The 360 girl-Evolution to a young lady 8-week seminar July 5, 2014 to August 23, 2014 Every Saturday from 1pm-2pm FREE!!! Intro Session for The 360 boy Evolution-to a young man 8-week seminar Sunday, August 17, 2014 at 4pm in Davie, FL Business Event with South Florida Business Journal in September 2014 The 360 boy- Evolution to a young man 8-week seminar October 4, 2014 to November 22, 2014 Every Saturday from 1pm-2pm
  9. 9. Contact information Fayola Delica, LLC. www.fayoladelicallc.com 1-844-31-FDLLC Fayola@fayoladelicallc.com