SME' 13 Влад Титов

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    21-Oct-2014

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. CommunityLab, "", Social Media Point Russia #SMPoint, . . - . 2 ,

Transcript

1

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PR -

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https://www.youtube.com/watch?feature=player_embedded&v=IgXLigpzEK0#!

3 -

Net Promoter Score

? 10- . :

( 9-10) , ( , )

( 7-8) , , .

( 1-6) , . , . , , , ,

Net Promoter Score

Net Promoter Score

:

63 % 31 % 6%

Net Promoter Score

:

60,37% 32,21% 7,43%

Bain Co &

Net Promoter Score

+ 2 = +1

+ 1 = - 4-5

1. - %

2. 4

-

# SMPoint-

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**** ? ?***https://www.youtube.com/watch?feature=player_embedded&v=IgXLigpzEK0#!1:54 .**********