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- - IT-

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  • 1. . : ITSM, IT-Assets, ITIL

2. : C#,VB.NET, ASP.NET: - (): MS SQL, FireBird, MS Access. : MySQL,Oracle MS Windows ( Linux Wine), Web E-mail 3. ITSMService Desk- 4. Service Desk SLA, - - -CMDB 5. IT - 40% ITSM - -. . 6. - : , , , 7. : 8. -: Service desk. . , / (, .), . 9. -, SLA : (). ( )- , SLA. 10. SLA. , . , , e-mail. , 11. . , - - , , - , - . 12. . ServiceDesk . , , . 13. :, , , , - - (CMDB) -. 14. :