Ca partner day - qualità servizi - roma 1 di 2

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Sessione di approfondimento sulle soluzioni per monitorare e garantire la qualit delle applicazioni di business.


  • 1. Qualit dei Servizi Erogati Dario Pattarini Sr Consultant Technical Sales Roma , 31 Maggio 2012 Partner DayMilano, 29 MaggioRoma, 31 Maggio
  • 2. Flash Partner Day
  • 3. End-User Experience is much more importantincreased complexity Cloud Services End-User Experience Brokered Cloud Services Virtual Assets Private/Hybrid Physical Cloud Services $ Revenue Sources Assets IT Traditional ServicesIncreased Complexity Impacts Service Quality and End-User Experience Partner Day
  • 4. Traditional Physical and Virtual Mainframe and Distributed Co-Location Delivery Options from traditional to Cloud IaaS PaaS Enterprise Controlled Service Assurance SaaS Cloud Provider Service Assurance Service AssurancePartner Day
  • 5. Service QualityService Operations Management Service Operations Management Quality Health Risk SLM Capacity Management Predictive Service Impact Model Based RCA Performance Management Device/ Traffic/Transaction Discovery / Mapping/Real-Time Application Infrastructure Performance Management Management Constant Change Partner Day
  • 6. Service Operations Managementa modern discipline Service Desk SLAs Automation Compliance, Workloads SOM Security, etc. Physical & Virtual Applications & Systems & Networks Databases Storage Service Operations Management6 Confidential CA SOI Sales Immersion Training Copyright 2011 CA Technologies Partner Day
  • 7. Infrastructure Management Redefine infrastructure management to become application aware APPLICATION AWARE Discover infrastructure, Standardize Optimize system map & dynamically management and behavior and predict maintain relationships triage across physical, end-user problems virtual, and cloud before they occur7 Service Assurance for the New Normal Copyright 2012 CA. All rights reserved. Partner Day
  • 8. Application Performance Management Monitor all transactions & applications 24x7 to meet customer expectations objectives BUSINESS CENTRIC MANAGEMENT Deliver end-to-end Link user experience transaction visibility with business impact to Accelerate triage and across physical, virtual prioritize problem root cause diagnostic and cloud resolution8 Service Assurance for the New Normal Copyright 2012 CA. All rights reserved. Partner Day
  • 9. Service Operations Management Improve service quality and predictability while lowering IT support costs QUALITY AND PREDICTABILITY Model & monitor Analyze how apps & Pinpoint root cause services end-to-end components from each and mitigate risk across based on data from CA technology silo impact traditional and hybrid & 3rd party tools service delivery environments9 Service Assurance for the New Normal Copyright 2012 CA. All rights reserved. Partner Day
  • 10. CA Service Operations Insightdesigned for the todays dynamic business and IT environment Service performance and comparison Integrated service level management performance management Contractual service level management Service operations management Initiates automated escalation, Automated actions synchronization and workflow based on service impact and risk Analytics and alerting for service quality, Service analytics and alerts availability, impact and risk Real time cross-domain service discovery, Dynamic business service modeling modeling and maintenance Query, normalize, correlate cross-domain Unified event management events Manage and escalate alerts by policies Service-aware domain discovery, root cause Comprehensive domain management analysis, performance management, triage and remediation10 Introduction to Service Operations Management Copyright 2011 CA. All rights reserved. Partner Day
  • 11. CA Service Operations Insightdesigned for the todays dynamic