Helios - Тучин - Планирование первых шагов в ITSM

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    15-Jun-2015

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  • 1. ITSM ITIL ,

2. ITSM 3. . 4 ITSM- (INC, CHG, CFG, PRB)~ 3 000 ~ 70 -2 ITSM- (INC, CHG)~ 20 000 ~ 400 -6 ITSM- (INC, CHG, CFG, PRB, SLM, CAP)~ 6 000 ~ 200 -8 ITSM- (INC, CHG, CFG, SLM, CAP,AVB, CONT, FIN)~ 1 500 ~ 100 - .3 4. . 4 5. ITIL/ITSM 6. : ? ? ? ? 7. ?ITIL impact on organization productivity:85 % positive and 2% negative ITIL :85 % 2% 7 8. ? 8 9. : (5-10 ITIL ) *9 10. , , 10 11. ( x (); ).11 12. ? !!!12 13. ITIL?13 14. ? 14 15. 15 16. 16 17. 17 18. ? , , ( 3-) ? ? ITIL v3 ,ISO 20 000 COBIT / ? 18 19. 19 20. ! , Helios Information Technology k_tuchin@hbc.ru + 7 495 721 81 01, . 7281